Trusted Agent profile ยท Ashfield
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758 reviews across 2 platforms
19 High Street, Hucknall, NG15 7HJ, Ashfield, NG15 7HJ
Bairstow Eves's office in Ashfield, at 19 High Street, is rated 3.1 out of 5 across 758 reviews on two platforms, including 137 Google reviews rated 4.8.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
1/5
TrustpilotI would strongly discourage anyone fromโฆ
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
5/5
GoogleMany thanks to Ross, Lauren, Marie and the rest of the team at Bairstow Eves Hucknall. From the very first phone call their professionalism and dedication to customer service was absolutely first class. The house sold within two months and every week I received a phone call updating me on the latest progress. Nothing was too much trouble and I wouldnโt hesitate in recommending them to anyone looking to sell their property.
Thanks Jason for the wonderful 5* review! It's great to see that the Bairstow Eves team once again provided a professional, helpful and friendly service. Best wishes, Lucy.
5/5
GoogleExperience has been nothing but pleasant, Jodie has been a fantastic agent from viewing to moving in, great communication the whole way through. Lovely agency, I would absolutely recommend.
Thank you for your 5* review and recommendation Kay. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJenny and the team
Jenny and the team were very helpful and supportive from start to completion. Their advice and experience was invaluable and would recommend using them as local estate agents.
5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
4/5
TrustpilotHighly recommend Bairstow Eves
Highly recommend Bairstow Eves. We really appreciate their help and support throughout the house sale process. I was new to selling a house (on behalf of my Mother), so I had a lot of questions and these were always answered thoroughly by the agents involved: Claire, Daniel and Stephen. They were all professional, informative and worked very hard to keep the momentum going throughout the process. A big thank you to the Folkestone team.
5/5
GoogleGreat experience and such a quick turn around! 10 days between viewing and getting the keys ๐. Amber has been great with communication and ensuring we're happy. Thank you so much for such a nice & easy experience letting our first property ๐. โฆ
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
TrustpilotI highly recommend Bairstow Evesโฆ
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great ๐คฉ
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
GoogleThe letting team at Bairstow Eves, Hucknall is highly recommended especially Jodie who has provided professional services to us. We appreciate her patience and efforts to communicate with the landlord for us in terms of explaining our situation as we are attempting to find a property to rent from overseas. Thanks so much Jodie!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha ๐.Dec is cool and calm and explained the process in a way I could understand.๐Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. ๐.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves ยฃ3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a ยฃ3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty donโt touch them. They have very good lawyers as well that will play the game. Avoid this headache.
1/5
TrustpilotOne star because no stars is not anโฆ
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants donโt pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleI had such a fantastic experience with these guys, honestly everybody I had an interaction with was so lovely and supportive, it was my first time renting and they made me feel so at ease, everything was communicated brilliantly and the process was very fast overall! Thank you to Alicia, Jodie and Rebecca who have been so lovely!
5/5
GoogleRecently rented a property with bairstow eves hucknall. Jodie was amazing from start to finish. Anything we needed she was on hand and always got back to us. Amazing
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Jenna. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey are simply a brilliant team. Thanks always. Recently we had the opportunity of working with Dean the mortgage adviser, he counselled us brilliantly and ensured we received quality service. Dean is a kind patient man and we are all very grateful to the team at Bairstow Eves.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
5/5
GoogleSimon came and completed our valuation during Covid lockdown, he was very informative and answered all questioned. We then moved onto contact with Lauren who is FANTASTIC, nothing is too much trouble for her, always reassuring and helpful with any queries or paperwork. Regular contact for updates. Lauren is AMAZING, a credit to Bairstow EvesPositiveResponsiveness, Quality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI thought everyone at Bairstow eves had great customer service and they all made me feel at ease. I especially thought Lauren was very efficient and always kept me in the loop with everything. Cannot fault anyone really. Thank you for helping me with my first move! Would strongly recommend using Bairstow eves to anyonePositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Ashfield office has 758 reviews across two platforms: 137 on Google, 621 on Trustpilot (across the whole business).
Bairstow Eves Hucknall Sales is rated 3.1 out of 5 across all 758 reviews, and 4.8 out of 5 on Google from 137 reviews.
Bairstow Eves Hucknall Sales, 19 High Street, Hucknall, NG15 7HJ, Ashfield, NG15 7HJ.
