Every review we hold for the Ascot office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAlmost 1 month for referencing.
Everybody says something different.
Never seen an agency asking to share a private confidential sharing bank information.
Property ready to live in and as excuse has problems almost at late timing.
Left me without a damn Property and now need to vacate. "It doesn't take a month to do referencing" then leave you stuck to find your self to vacate.
M · 25 July 2024
Agent replied · 24 August 2024
Dear M X,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleSome series scummy people working for them beware.
Moved out of property on agreed date because we were having to host people looking to buy property every other day for over 6 months.
So far they have tried to charge us for extra 4+ months of rent despite it being in writing from them when we moved out, they have tried to put debt collectors from Energy company on a mentally disabled people that lived at property despite not being tenant.
We had to but are own panels for garden then have taken court action because we removed the panel we bought and installed when we left.
The house was left to them and likely was not rented or sold and thus they suddenly 6 months later decided, it was our responsibility that they left the house to neglect as the house has moisture issues and they didn't attend to it like we did.
Avoid Sunningdale branch at all costs.
James · 31 May 2023
Agent replied · 30 July 2023
Dear James Hayes,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThank you to Romans and The Team for looking after myself and my property so well for many years. A shout out to Pooja who resolved a recent issue I had professionally and effectively . Great Team
Nikki · 2 December 2022
Agent replied · 30 July 2023
Dear Nikki
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have had a great experience renting our flat with Romans Sunningdale for the past 6.5 years. They have always been friendly, approachable and professional. They have been great at responding to queries, always returning our calls or …
Francoise · 13 April 2025
Agent replied · 24 August 2024
Dear Francoise Roussel
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleAtesh,Emma,Josie,Jasmine operate to a high personal and collective team standard. Lots of moving parts when a person relocates and they dealt with all enquiries with timeliness and professionalism. I can recommend this first-rate service without hesitation.
Anita · 13 May 2025
Agent replied · 13 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRicky from Romans Sunningdale , helped me to buy my first property. Helped me along the whole way was very personable and efficient. Answered every question I had almost immediately even if he wasn’t in the office! Would recommend using to Romans to all family and friends especially Ricky!
Annabel · 29 July 2019
Agent replied
Thank you for your positive review about Romans in Sunningdale. I am pleased to read that Ricky guided you through your first house purchase and that you will be recommending us to your friends and family. Kind regards, Daniel Collis, Regional Manager, Residential Sales, 01344205141.
★★★★★ 5/5
GoogleThanks to Romans - Sunningdale, we were able to find a house in Ascot and move into it easily! Since we were moving to the UK for the first time, we were oblivious to the processes around renting in UK, which definitely involved many steps and paperwork. The whole process was particularly made easy for us by the local lettings advisors, Nick and Courtney. Thanks again guys, would definitely come back to you for help in future.
Gowtham · 2 March 2023
Agent replied · 30 July 2023
Dear Gowtham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBetter later than never, but I wanted to thank Nick and his colleagues for all the efforts in helping me (under a tight deadline) to rent a property. Nick's attention to detail and great client understanding can only be an example to other agents. Thank you again.
Borislava · 29 July 2019
Agent replied
Thank you for leaving such a positive review about Romans in Sunningdale. I will pass your positive review onto Nick. Kind Regards Sue Winterbourne Lettings Director
★★★★★ 5/5
GoogleBetter later than never, but I wanted to thank Nick and his colleagues for all the efforts in helping me (under a tight deadline) to rent a property. Nick's attention to detail and great client understanding can only be an example to other agents. Thank you again.
Boriglo · 27 November 2018
Agent replied · 26 November 2023
Thank you for leaving such a positive review about Romans in Sunningdale. I will pass your positive review onto Nick. Kind Regards Sue Winterbourne Lettings Director
★★★★★ 5/5
GoogleDec 2021
Update to my review when starting a rental agreement through Romans to current end of tenancy circumstances. The team at Romans Sunningdale, led by Iain Martin, have been brilliant to deal with throughout the duration of my tenancy.
Consistently high levels of professionalism, efficient when responding and have made sure that I have always been kept fully informed throughout from the beginning of the tenancy to the end.
Top class, highly recommended.
Oct 2020
Attentive and detailed service provided by Natalie Fogarty and the wider team at Romans which has made the whole experience of renting a property simple, efficient, clear and hassle free.PositiveResponsiveness, Quality, Professionalism
Scott · 22 June 2022
Agent replied · 21 June 2024
Hi Scott Charles,
Thank you for the great review of our Romans Estate Agents Sunningdale team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GooglePooja in Lettings Customer Service has been fantastic helping us resolve an issue with ex-tenants. She achieved a great result avoiding a protracted dispute. Thank you Pooja
Sylvan · 1 January 2023
Agent replied · 30 July 2023
Dear Sylvan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very positive experience moving house with Romans. In particular, Dan and Ricky were exceptionally helpful throughout but we found all of the team to be professional and responsive. Dan assisted with negotiations when necessary and I would not hesitate to recommend.
Melissa · 29 July 2019
Agent replied
Thank you for taking the time to write a review for Romans Sunningdale.
I was extremely pleased to hear that Dan and Ricky were exceptionally helpful throughout.
Also, thank you in advance for your future recommendations.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
★★★★★ 5/5
GoogleIt has been a real pleasure to deal with Atesh, letting out my property. Extremely efficient and friendly, did exactly what he said he would do always returned calls & emails. …
Deborah · 13 April 2025
Agent replied · 11 November 2024
Dear Deborah
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleI would highly recommend Romans, they handled our purchase brilliantly, answered all questions and were extremely helpful and honest. It was great to deal with people who I felt were trustworthy and reliable, special thanks to Greg who made everything easy for us.
Alysse · 29 July 2019
Agent replied
Congratulations on your recent property transaction and thank you for leaving positive feedback. I am so pleased to read you will be recommending Romans Sunningdale. I wish you all the best in your new home.
Daniel Collis, Senior Manager, Sunningdale - 01344 205 141
★★★★★ 5/5
GoogleAtesh and Chloe at the Sunningdale Branch have been fantastic. Great customer service and support in finding a new rental. Would happily recommend Romans based on my experience.
Tom · 23 March 2026
★★★★★ 5/5
GoogleWould recommend this estate agents. Atesh and Chloe did a great job in helping me find the right property.
Connor · 15 July 2025
Agent replied · 13 April 2026
Dear Connor Milne
We greatly appreciate your 5-star review and the time you took to share your experience with Atesh and Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSuper helpful and quick to respond, definitely recommend for lettings in Sunningdale area
Owen · 13 September 2025
Agent replied · 13 April 2026
Dear Owen Jones, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
Googlevery helpful team members , very responsive and friendly
no problems to date always been very helpful
especially Nick and IainPositiveResponsiveness, Professionalism
Roshni · 25 August 2022
Agent replied · 30 July 2023
Dear Roshni,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOut of all the agents we used during our property search, we found Romans to be the most professional. Nick Smith was particularly helpful, thorough and very attentive, ensuring we were matched with the right properties.
Joe · 29 July 2019
Agent replied
Thank you for your positive review regarding Romans in Sunningdale. I am pleased to read that Nick was helpful and guided you through the matching process.
Kind regards, Sue Winterbourne - Regional Director
★★★★★ 5/5
GoogleWe sold our home through Romans Sunningdale and found them to be efficient and professional. We were given good advice and sold quickly. Particular thanks to Ricky who looked after us throughout the process.
Emma · 29 July 2019
Agent replied
Thank you so much for leaving a positive review about Romans in Sunningdale. I am pleased to read that Ricky looked after you well throughout the process and we all would like to wish you the best in your new home. Kind regards, Daniel Collis, Regional Manager, Residential Sales, 01344 205141.
★★★★★ 1/5
GoogleAlmost 1 month for referencing.
Everybody says something different.
Never seen an agency asking to share a private confidential sharing bank …
M · 13 April 2025
Agent replied · 13 April 2026
Dear M X,
We appreciate your feedback and thank you for taking the time to let us know … More
★★★★★ 5/5
GoogleWe had an available property 'to let' with another agent, the perception being, that it lacked viewings and promotion. On being approached by Romans, the Sunningdale Lettings Team, led by Justine, quickly and efficiently took on the role to find tenants. We can only describe, as what we had as a smooth seamless approach to getting frequent qualified viewings in a short space of time and being informed on all actions, as these progressed. Promptly leading to finding tenants in a very short timeframe. We also feel very confident that the 'front and back office ' support work very well together during the process of letting. Well done Romans!
Graham · 29 July 2019
Agent replied
Thank you so much for the positive comment about the Sunningdale team. This type of feed back means a great deal to all involved. I will feed this back to all of the team members Kind Regards Sue Winterbourne, Regional Director
★★★★★ 5/5
GoogleWe have recently sold my parents' former home through Romans. Following on from an initial appraisal visit from Greg and Dan, the service from the whole team has been faultless. We were kept fully informed of viewings and their outcomes and offered helpful advice on presenting the property in the best possible way to potential buyers. Despite the disappointment of a buyer pulling out earlier in the year, Greg continuously worked to secure the best possible deal for us. Whenever I popped into the branch for a quick catch-up I found the everyone to be professional and welcoming. I would have no hesitation in recommending Romans, Sunningdale to others.
Caroline · 29 July 2019
Agent replied
Thank you for your positive feedback for our team at Romans Sunningdale, in particular your comments regarding Greg Mealing and Dan Collis.
We always aim to offer the best service possible and I am really pleased you found everyone professional and welcoming.
Thank you again and if we can be of any further assistance in the future, please feel free to contact us.
Kind Regards
Mark Wright
Regional Director, Residential Sales
★★★★★ 5/5
GoogleJust a shot note to relay my thanks to Romans Sunningdale for their continued efforts in the sale of our property.
I found their initial reception both thorough and informative through Gary Bishop but stand out must go to Morgan Lay, who has carried out numerous viewings and enquiries for us always with a smile on her face and with a professional approach.
As a result of her efforts we have found a potential buyer and she continues to be our 'go to person' , being thoroughly supportive in any way she can to support us
Mark · 29 July 2019
Agent replied
Thank you for your review of Romans Estate Agents Sunningdale. I am really pleased to read that both Gary and Morgan have provided a first class service. We all look forward to progression your sale through to a successful completion. Daniel Collis, Regional Director, Residential Sales, 01344 205141.
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