Trusted Agent profile · Arun
★★★★★
648 reviews across 2 platforms
59 High Street, Bognor Regis, PO21 1RX, Arun, PO21 1RX
Fox & Sons's office in Arun, at 59 High Street, is rated 3.6 out of 5 across 648 reviews on two platforms, including 221 Google reviews rated 4.4.
Every review we hold for the Arun office, from every platform, shown as written. First names only.
5/5
GoogleBig shout out to Danny (mortgage advisor) for his services over the last few months. Danny goes above and beyond his job description to help us and answer any questions we have. He is always cheerful and a pleasure to work with. Would highly recommend him 😊 …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleDishonest service for buyers putting in offers.We viewed a property twice on same day and was told by vendor at 6pm that we were the only ones that view today. This property had been on the market over a year. Next day we put in an offer to be told by the agent she was thinking about the offers on the table as apparently there were higher offers from yesterdays viewings! Mmm. Well according to the vendor there wasn't any viewings other than us that day! Even though we believe we were the only ones to offer. The vendor couldn't have been anymore desperate to sell as she shown us around. We gave it two days. We upped our offer she accepted but What made no sense if there were alot of higher offers than ours they would of chosen the higher offers. We had a random call a voicemail left about an update on the offer we put in, then magically as I phoned phoned back was told nothing but was up sold there broker services again !Personally this was to pressure us to up our offer and there was no additional offers. We decided to pull out as we felt they were not genuine agents. Weeks after I received alot of calls regarding the property that still remained on the market.so all the buzz of many offer's we much doubt. Would be interesting to see a paper record of the other "offers" that appently they had! Making up offers is illegal.don't be a sly fox ! If a seller wants more than the offer just be honest. Buyer's are clued up and know the market is slow atm on bigger properties.There are many buyers who invest there time in viewing houses.sellers want good service. Sellers make sure you are aware of what these agents are saying to buyers. Not too meantion how many times they try to sell you there broker services they dont take a "no". Which we had already said we had a broker. What was a Shame vendor was lovely but dishonest agent's affected the purchase
Hello Laura, Thank you for sharing your experience with us. We are sorry to hear about your concerns and would like to address them further. Please contact us at complianceresidential@sequencehome.co.uk so we can investigate this matter in detail. Best regards, Lucy, Customer Relations Team
5/5
GoogleRecently used the mortgage services working with Steven he was incredibly helpful and friendly while helping to secure a great deal in a quick and timely manner. Would definitely recommend!
Thank you for your kind words! It was a pleasure working with you and I am glad I could help secure a great deal. I appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe are writing to thank Taila Batson for her help and advice over the past year. Any time we needed assistance it was immediate and it made our period of rental a pleasant one. Good Luck in the future and Thank You for the past. Geoff & BevPositiveResponsiveness, Quality, Professionalism
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
5/5
GoogleBraden has been so helpful. His communication is excellent. He always goes the extra mile to give advice. Makes a nice change to find an estate agent that bothers .
Thank you Joanne for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDanny was a great help from start to finish! Always informing me what was happening in the process, secured a price for me on a property that i bought outside of fox and sons under asking! Can't fault him for anything. Brilliant service and would highly recommend
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
GoogleAs new landlords we were very impressed with Taila's and Paulina's knowledge and support, as we are a bit naive and very inexperienced in this sort of thing. They were with us every step of the way and were amazing in helping us with whatever we needed. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
GoogleAbsolutely great customer service, got me a viewing really quick and the process was fast, taila and Ollie kept me updated on everything and answered any question I had without any fault. Perfect experience as a first time renter.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
5/5
GoogleVery professional, helpful and friendly. Stevie Nakatsu kept us updated at every stage of selling our house and buying our new one.
Many thanks Vicky for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis is the worst lettings company I have ever dealt with. I have been in the property business for many years and this company decided to collect rent when they were no longer instructed and it's taken me over 20 emails and 40 phone calls to chase £700 of rent which I still haven't received in full in over 7 weeks. Do not use Fox & Sons. Taila from the lettings department is difficult to get hold off and you need to chase 3-4 times to get a single response.
Dear Devan Sharma, we are sorry to hear about your experience with us. We apologize for any inconvenience caused and appreciate your feedback. We will address the issues you have raised with our team to ensure a better service in the future. Thank you for bringing this to our attention. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
5/5
GoogleThank you so much Taila, for making our flat renting experience smooth and easy, the calls and emails follow up meant alot to my wife and I. You're a star ⭐
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Shuaib. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.
5/5
GoogleHad such a great experience with Paulina & Taila from lettings! They were both kind, super friendly and helpful! Really went out of their way to make the whole process easy. Such a lovely team- we highly recommend them!
Thank you so much for your kind words! It means a lot to us that you had a great experience with Paulina and Taila. Our team is committed to providing excellent service and making the process as easy as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Arun office has 648 reviews across two platforms: 221 on Google, 427 on Trustpilot (across the whole business).
Fox & Sons Bognor Regis is rated 3.6 out of 5 across all 648 reviews, and 4.4 out of 5 on Google from 221 reviews.
Fox & Sons Bognor Regis, 59 High Street, Bognor Regis, PO21 1RX, Arun, PO21 1RX.
