Every review we hold for the Arun office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleStevie Nakatsu has been amazing all throughout my property search and buying a property with Fox and Sons. He has been a brilliant liaison between myself and the vendor, has kept me up to date with everything and is super quick to respond. I cannot recommend him highly enough!
Vicki · 8 November 2024
Agent replied · 9 November 2024
Thank you so much for your wonderful 5* review Vicki! We're thrilled to hear that Stevie provided such excellent support throughout your property search and purchase. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHaving worked with many agents over the years it has been a breath of fresh air to work with Stevie and the team over the last few months on two purchases. Would recommend to all and will most defiantly be using them again to buy / sell / let.
Joel · 7 November 2024
Agent replied · 9 November 2024
Thank you for your terrific 5* review and for your complimentary comments Joel. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst agency what I ever seen! We moved out from flat almost two months ago and they still don’t give us back our deposit! If you looking something to rent don’t go to them! Everything is fine when you pay and don’t ask for any help. The best personnel to dispose people if they need help!
Agata · 25 June 2024
Agent replied · 23 October 2024
Hi Agata, we are sorry to hear about your experience. Please contact us at complianceresidential@sequencehome.co.uk so we can look into this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStevie Nakatsu has been super throughout the process of selling our house and viewing other properties, the professionalism that comes across is amazing and he is reliable and understanding when searching for what we would like, I would highly recommend fox and sons because of Stevie.
Lucy · 20 November 2024
Agent replied · 11 December 2024
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Bognor Regis branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhere to even start!
Danny went above and beyond for us and our family, an MA turned into a friend …
Laura · 18 September 2025
Agent replied · 22 September 2025
Thank you so much for your glowing review, Laura and Ryan! We are incredibly grateful for Danny's dedication and professionalism in helping you find your forever home. It's truly heartwarming to see our clients become friends. We couldn't be more proud to have Danny on our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
Carol · 22 September 2026
★★★★★ 5/5
GoogleWould highly recommend Danny O'Dwyer to anyone looking to buy a home! Helped not only with the mortgage process but even went above and beyond with helping us find our home and negotiating the price using his years of experience. Thank you again :)
T · 27 November 2024
Agent replied · 11 December 2024
Thank you so much for your wonderful 5* review! We're thrilled to hear that Danny O'Dwyer was able to assist you so effectively throughout your home-buying journey. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe would like to sincerely thank Danny for his help with our mortgage. We are grateful for his dedication and support in our home purchase. He was always helpful, willingly provided information to our questions, and kept us updated. He responded promptly to every email.
Thanks Danny
Basiak18 · 9 October 2024
Agent replied · 23 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
Jacqui · 9 March 2026
★★★★★ 5/5
GoogleWe can't recommend Danny O'Dwyer highly enough!
We are incredibly grateful to Danny. …
Camy · 18 October 2025
Agent replied · 22 October 2025
Hello Camy,
Thank you so much for your wonderful 5* review! We're thrilled to hear about … More
★★★★★ 5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
Helen · 14 November 2025
★★★★★ 1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
Ken · 13 February 2026
★★★★★ 5/5
GoogleWould recommend coming here as they help you so much more than other places with buying and selling
Especially like to mention that Danny is amazing! He has been a huge help, he goes above and beyond for us whenever we come in and always has time for us even when it's last minute!
Lisa · 27 March 2024
Agent replied · 23 October 2024
Many thanks Lisa for your kind words, recommendation and wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDefinitely choose Fox and Sons Bognor for their services helping you with your house sell or to buy, they are such a friendly and responsive team, always welcoming on the phone and go out of their way to assist in any way.
For mortgage help then I 100% have to say Massimo Jones is the man you need! Very knowledgeable and clearly has a passion for what he does, has a genuine want to just help you. Is very patient and understanding, certainly was with me with all my questions! Gives you confidence and the ability to understand every step in the process of buying, especially if you are a first time buyer. Couldn't recommend Massimo and the team highly enough!PositiveResponsiveness, Professionalism, Value
Sian · 24 October 2021
Agent replied · 23 October 2024
Hello, thank you so much for taking the time to provide our Bognor team with a 5-star review.
We are so happy to hear Massimo and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleMany thanks to Danny,mortgage advisor Fox and Son, Bognor Regis,very professional,giving us advice for best option of mortgage,supported us through the all process,keeping us updated with all the information from bank,in general was very professional and helpful,I recommend him to everyone to use his services, many thanks Mircea
Mircea · 25 June 2024
Agent replied · 23 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation Mircea. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
Bimlesh · 12 August 2024
★★★★★ 1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
Benjamin · 8 January 2026
★★★★★ 1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
Darren · 24 July 2026
★★★★★ 5/5
GoogleThe team and Fox & Sons were very friendly and helpful and persevered during a difficult purchase that went on over a year. They never gave up and were pleasant throughout. I particularly found Keira, Braden and Stevie very helpful- and Keira was very kind when I felt incredibly stressed by the process, and resourceful. Thank you
Annie · 20 April 2025
★★★★★ 5/5
TrustpilotSimply the best.
I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed.
AM · 7 April 2026
★★★★★ 5/5
GoogleI’ve had a great experience with this letting agent. Communication has always been clear and prompt, they have always gone out of their way to help with maintenance issues I had prior to letting. Taila in particular has been fantastic - professional, approachable, and always willing to go the extra mile. I’d happily recommend them to anyone looking to let their property.
Sarah · 11 August 2025
Agent replied · 8 September 2025
Thank you for the fantastic review! We take pride in providing clear communication and going the extra mile for our clients. We are thrilled to hear that Taila has been particularly helpful. We appreciate your recommendation and look forward to continuing to provide excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur son recommended Danny, mortgage advisor, for our mortgage application. Danny is funny and super friendly, very easy to talk to and not salesy at all. He is patient and very helpful despite we have tons of questions. Would definitely recommend him. 😊 …
Amanda · 25 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Amanda. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSales Negotiator Stevie Nakatsu is very professional, helpful and friendly. He has shown us lovely property matching our criteria. He kept us updated at every stage of buying our new home. Thank you.
Justyna · 4 December 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave us this amazing 5* review Justyna. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend bognor regis fox & sons. The new manager was based in worthing branch. I would give Mr Braden, 5 fat golden stars, I would give more.
Braden is a high flyer, lovely too & a professional. He is reaching 4 the sky.Well done Braden..mrs b!
Jessica · 27 January 2024
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
