Trusted Agent profile Β· Arnold

Robert Ellis Arnold reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,007 reviews across 2 platforms

78 Front Street, Arnold, NG5 7EJ

Robert Ellis's office in Arnold, at 78 Front Street, is rated 4.9 out of 5 across 1,007 reviews on two platforms, including 990 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.

Google logo

4.9 / 5

990

Reviews on Google

This office

Trustpilot logo

17

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Arnold office, from every platform, shown as written. First names only.

5/5

Google

Joe was polite and friendly. On the 2 occasions I have viewed with Joe. any questions regarding the property and information needed in regards to finding a house, Joe was extremely helpful & knowledgeable to the process much easier. Very happy with the service, and being able to take our time and given space to do so with no pushy sales πŸ˜€

Jay Β· 8 February 2023

5/5

Google

Looked at a property up on coronation Avenue but due to my missus being pregnant we couldn't bid due to the difficulties with getting the baby in and out but many thanks to Joe showing us round the property and answering all my questions will defiantly be using Robert Ellis when looking for another property.

Callum Β· 30 August 2023

5/5

Google

Thank you to Joe and Daniel for helping us view and move into our new home! Very professional, great communication and always happy to answer any questions or concerns. We would definitely recommend Robert Ellis Lettings.

Abigayle Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Abigayle, thank you for your review for Joe and Daniel, we appreciate you taking the time to do this. Kindest regards, Robert Ellis

5/5

Google

I went for a viewing on a property with Robert Ellis. I was running about 10 mins late. Joe the estate agent was very helpful and informative answering all my questions about the property. Also the office staff were great especially Ella she was very professional and helpful whilst helping me with my application Overall a great experience. Thanks

Narinder Β· 1 May 2023

5/5

Google

I have rented for many years and Robert Ellis in Beeston have been the most professional and helpful letting agency I have ever used. Staff have always been great and any queries or issues I have brought to them have been resolved quickly and easily. I wouldn't hesitate to recommend them to anyone and will always consider them for any future rental or purchases.

Jonathan Β· 29 January 2024

Agent replied Β· 28 April 2024

Dear Jonathan O'Neill, Thank you so much for your positive review and 5-star rating. Your commendation inspires us to keep striving for excellence in service. We are delighted to have been of remarkable help throughout your renting journey. Your satisfaction and trust in Robert Ellis Estate Agents & Lettings, reinforce our commitment to deliver top-notch services. Your future rental or purchase considerations are highly appreciated. We look forward to serve you again. Best regards, Robert Ellis Estate Agents & Lettings

4/5

Google

Joe was very co-operative in showing around the house and answering my questions. I received all the information I requested. Good experience. The only downside is when calling to office they are not very accommodating.

Bhavna Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Bhavna, you review is great feedback for our team. If you feel there is anyway that we can improve our service, please contact the office at arnold@robertellis.co.uk. Kindest regards, Robert Ellis

4/5

Google

Viewing went well. Jo greeted my husband and I, explaining that we were free to look around the property and letting us know he was there if we had any questions. Upon leaving we were asked our opinion of the property and given advice on how we could keep up to date with new property coming up across different platforms.

Natti Β· 2 March 2023

5/5

Google

Joe was really friendly and helpful during the viewing, answering any questions I had through out. Thanks, Kate.

K Β· 26 November 2023

Agent replied Β· 25 October 2024

Dear K CSB, Thank you for taking the time to share your fantastic 5-star review for Robert Ellis Estate Agents & Lettings Arnold. Your feedback is appreciated and we're thrilled to hear about your great experience. Our team always strives to provide the best service to our customers and your words are a tremendous affirmation. We look forward to helping you again in the future. Sincerely, Customer Service Team

4/5

Google

I had a viewing with James and found him to be professional, friendly, and easy to talk to. He was helpful during the viewing and made the process straightforward. Overall, a positive experience.

Himash Β· 20 March 2026

1/5

Google

Have put offer on the property no answer. Nothing . Do not recommend. Have told them that I have everything in please and can prove this if needed but they have been pushing me to use they mortgage adviser even after I told them that I don’t want to .

Matt Β· 25 September 2024

Agent replied Β· 25 October 2024

"Thank you for bringing this to our attention. I've checked our database, but unfortunately, I couldn't find any record matching your name and offer. Please reach out to me directly at neill.millward@robertellis.co.uk. I'd be happy to assist you with your offer and look into what might have gone wrong. Your satisfaction is important to us, and we aim to resolve this matter promptly."

5/5

Google

I have recently sold my house through Robert Ellis. I must say the service has been fantastic throughout. Lauren & Megan have been extremely helpful & professional. They are clearly very knowledgeable and experienced. The team are always very efficient and friendly and always answer calls promptly and provide feedback after viewings. Thank you Robert Ellis Arnold

Tracey Β· 27 May 2024

Agent replied Β· 25 October 2024

Dear Tracey Hodkinson, Thank you for taking the time to share your experience with Robert Ellis Estate Agents & Lettings Arnold. We are thrilled to hear Lauren, Megan and the rest of the team made your house selling process smooth and efficient. Your kind words truly inspire us to always strive for providing the best possible service. We look forward to assisting you again in the future. Best regards, The Team at Robert Ellis Estate Agents & Lettings Arnold.

5/5

Google

Great experience with Robert Ellis Estate agents in Nottingham.. Lauren Williamson had been instrumental in making sure we completed this deal. Sandra had been very helpful from the beginning and overall I must say they are very tenacious and dedicated team. Kind regards Harshal

Harshal Β· 22 December 2024

Agent replied Β· 29 December 2024

Dear Harshal Pagare, Thank you for your kind words and fantastic 5-star review. We are thrilled to hear about your great experience with Robert Ellis Estate Agents in Nottingham. Lauren Williamson and Sandra will be delighted to know they contributed positively to your journey with us. Your recognition of their dedication and tenacity is genuinely appreciated. Warm regards, Robert Ellis Estate Agents & Lettings Arnold

5/5

Google

Fabulous Interaction with Robert Ellis in Arnold. By far the best Agents we have dealt with in our house hunt. Megan was terrific and made the whole experience a pleasure. A true asset to the company. If we ever are on the move again, we would come straight to Robert Ellis again, without a shadow of a doubt!!! Thank you!!

Saeed Β· 31 January 2023

5/5

Google

Great service when I called today Hollie was extremely helpful and managed to answer all of my questions - I will definitely be in touch when I am ready to sell our home !

Kimberley Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Kimberley, thank you for your review, we will pass this feedback on. Kindest regards, Robert Ellis

5/5

Google

It's great letting agency. We met Joe to view couple of houses yesterday. We really appreciate him. He was friendly and accommodative. At the time, he was being professional and well mannered. He offered us plenty of time to view the houses. He was very approachable for our queries. Great team. Very helpful to all of us. Thank you Joe and Robert Ellis.

Donna Β· 11 October 2022

5/5

Google

Chantelle provided a dedicated and seamless service to ensure the refurbishment and letting of our property was efficient and stress-free. Communication was excellent throughout the process, and at all times we felt we knew what was happening and what stages were yet to come. We would unreservedly recommend Chantelle.

Lisa Β· 20 November 2023

5/5

Google

We had an excellent experience with the staff at Robert Ellis. Megan and Lauren were very friendly and helpful during our meeting, and took the time to answer all of our questions thoroughly and patiently. They were with me throughout the purchasing cycle and was very prompt in getting clarifications and chasing. I would recommend their service anytime.

Vimal Β· 2 March 2023

5/5

Google

Friendly and open in their manner - would recommend! When booking viewings for rental properties they were really helpful over the phone, and Joe showed us around the properties and was very knowledgable - he was willing to answer all and any questions we had, and the same goes for each agent we’ve dealt with at Robert Ellis.

Ellie Β· 29 March 2024

Agent replied Β· 25 October 2024

Dear Ellie Macfarlane, Thank you for leaving such a wonderful review! We at Robert Ellis Estate Agents & Lettings Arnold strive to provide our clientele with a comprehensive and welcoming experience, and it makes our day to hear we've achieved that for you. We'll certainly pass on your kind words to Joe and the rest of the team. Thank you for choosing us and for recommending our services. Kind regards, Customer Service Team at Robert Ellis Estate Agents & Lettings Arnold

1/5

Trustpilot

Rude & obnoxious.

DISCRIMINATORY, RUDE & IN NO RUSH TO FIND TENANTS FOR YOUR PROPERTIES. I am disabled on full PIP/ UC etc. My current overnight carer alsp works full time and happy to stand guarantor. As he doesn't contribute to my rent or utilities he can't have any tenant rights, so when my health deteriorates I will prefer to have a female carer. I have been trying to arrange a viewing on a bungalow on Beaumont drive. I have rent,/ deposit on standby, yet despite trying 7/8 times they fi ally got back to me today in a rude tone of voice, like having to ring me back was an inconvenience. She gave me a viewing time, then asked what my total household income is.. I explained my situation. & after having to work out the annual income of my carer, and myself, she flatly told me that the required annual income for tenants was (a figure about Β£200 more than my annual income). I said "oh ok" to which she replied 'bye'before hanging up. I worked in property management and know that specifications such as that should be clearly advertised on their website, and should be outlined when advertising the property....They obviously werent happy with the fact I complained about repeatedly being ignored, & asked if the landlord is aware how hard their agent is trying to drive potentially tenants away. My rent would have been paid by the council due to my degenerative disability, & the fact I currently live in a 1st floor maisonette with 2 flights of stairs to face every fay of the week. I will NEVER Deal with Robert Ellis again.

Emma Β· 19 September 2024

5/5

Google

Joe is a great agent and answered all our questions about the property, the application process, and more generally the rental market. You're in good hands if Joe is viewing a place.

Kevin Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Kevin, Thank you for your 5 star review. Kindest regards, Robert Ellis

5/5

Google

A big shout out to Lauren Bennett at Robert Ellis Arnold! From initial instruction, marketing and securing a buyer, right through to the last tense week of completion, Lauren has been incredibly supportive. She maintained her professionalism throughout, ensuring we were kept up to date, pushing for answers, and working closely with the buyer & solicitors to secure a happy ending.

Rachel Β· 11 October 2022

5/5

Google

Went to view a property with my son in Bramcote on 24/2/24. Joe, from your office, was doing the viewings that day. He was courteous, very helpful and at the same time professional. He made us feel at ease and I remember his smile. People like you Joe, restore my faith in human nature, thank you. 😁 …

Alicia Β· 28 February 2024

Agent replied Β· 28 April 2024

Dear Alicia, Thank you for sharing your positive experience with us. We're delighted to hear that our colleague Joe provided an exemplary service during your property viewing. It's always rewarding to hear such positive feedback. Your words have been shared with Joe and the rest of our team at Robert Ellis Estate Agents. Thank you once again, and we look forward to assisting you further. Best Regards, Robert Ellis

5/5

Google

I had a viewing appointment with Joe from this office. He was very informative and helpful. Everything was very professional. If you have this office as your agents, then you’re Ok.

Han Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Hanan, thank you for your kind review. Kindest regards, Robert Ellis

5/5

Google

Having used Lauren and her team to sell our home, we found her service and care to be excellent and would recommend them anyone wishing to sell or purchase a property.

Richard Β· 8 June 2022

Agent replied Β· 8 June 2023

Hi Richard, thank you for your lovely review, we really appreciate your time doing this. Kindest regards, Robert Ellis

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Questions about Robert Ellis Arnold

How many reviews does Robert Ellis Arnold have?

Robert Ellis's Arnold office has 1,007 reviews across two platforms: 990 on Google, 17 on Trustpilot (across the whole business).

What is Robert Ellis Arnold's rating?

Robert Ellis Arnold is rated 4.9 out of 5 across all 1,007 reviews, and 4.9 out of 5 on Google from 990 reviews.

Has Robert Ellis won any awards?

Yes. In The Trusted Agent 2026 awards: Robert Ellis, Arnold won Platinum; Robert Ellis, Stapleford won Gold; Robert Ellis, Long Eaton won Trusted Agent.

Where is Robert Ellis's Arnold office?

Robert Ellis Arnold, 78 Front Street, Arnold, NG5 7EJ.

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