Leaders Arnold reviews

Hi Paul Shepherd, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nottingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Nottingham

Dear The Mushroom Mario Show, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team

Dear Elochukwu Igweanya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Elon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Eleanor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Christa, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Violet, We’re sorry to read that you’ve been unhappy with us and our team in Nottingham. We set a high standard for ourselves across our business and are disappointed to hear that your experience with us had not been a more positive one. After reading your comments we can understand why you'd be dissatisfied that the move fell through and realise this would have put you in an extremely difficult position, we can only offer our apologies for any miscommunications on our part during the application which may have exacerbated these issues. Sadly it can be noted that all tenancies are subject to contract meaning that there was no guarantees that the tenancy would go ahead until the Tenancy Agreement had been signed by both yourself and the Landlord, while we comprehend what a massive impact the Landlord withdrawing the property has had on you regrettably situations like this can occur throughout the letting process. I’ve had the opportunity to speak with the branch who have confirmed that your deposit has been returned to you. We’d like to offer our apologies for the disappointment that’s been caused during your dealings with us and regret that you feel the service received hasn’t been up to the high standards expected of us. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Leaders

We're saddened to read your comments and to hear that you haven't been happy with the service received from us here at Leaders or our team in Nottingham when selling a property. It is our intention to provide a straight forward service to our customers especially during the progression of a sale and can only offer our apologies if this had not been the case for you. We recognise the importance of all reviews whether good or bad and appreciate you giving us the chance to improve by providing us with this feedback, your comments will be brought to the attention of the Regional Sales Director for the branch so they can evaluate the service to see how we can improve moving forward. We take on board your comments where you state you did not want to be contacted about this, if you do wish to discuss this further please contact us on 01344758596. Kind Regards, Leaders

Hi Damiano we regret to hear of the experience that you have had with us and our team in Nottingham throughout your tenancy, we consistently strive to deliver exceptional service to our tenants during their dealings with us so it’s discouraging to hear you feel you didn’t receive this from us on this occasion. We can appreciate how disappointing it you may have been for you to learn that notice was being served with the Landlord seeking possession of the property. After speaking with the team Nottingham I do not believe that this notice being served was completely unexpected as the main reasons for notice being served were due to the yourselves falling into rent arrears a number of times throughout the tenancy and the condition of the property; it can be noted that the credit control process which we undertake to obtain outstanding rent arrears does advise that rent remaining unpaid can lead to action being taken which could jeopardise your tenure of the property. We’re saddened to read that you feel crucial repairs were not attended to throughout the tenancy, here at Leaders we are contracted by the Landlord as their managing agent to act under their instruction throughout the tenancy and this means that if any maintenance issues are reported to us we are required to relay these onto the Landlord to seek their instruction and authorisation to proceed. We will always advise our client landlords of their statutory repairing obligations but sadly as we are not party to the tenancy agreement this means we do not have the authority to enforce any works to proceed without authorisation as this would be in contradiction of our clients instruction. In order to provide some transparency for you around the deposit release process at the end of the tenancy a check-out report will be produced noting the condition of the property at the point you vacate, this report will be compared with the inventory report produced at the beginning of the tenancy as well as the amendments you supplied. If the check-out report notes any items which fall under the responsibility of yourself as a tenant then we will discuss these with the Landlord to enquire whether they wish to propose deductions from the deposit and if they do then we will enter into negotiations between yourself and the Landlord around these. We hold the deposit as Stakeholder as instructed to by the Landlord and due to our position as Stakeholder this means the deposit cannot be released without the written consent of both Tenant(s) and Landlord so if there is anything that is proposed as a deduction from your deposit then it will not be deducted unless it has been agreed to by yourself or unless a dispute is raised with the Tenancy Deposit Scheme. We recognise the importance of our customers comments about their experience with us as ultimately its feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. After taking the above into account I do not believe we have acted incorrectly however we would like to offer our apologies that you feel the service you have received from us has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders

Hi there Lily, thank you for taking the time to leave your honest feedback. It's great to hear that you received such a high level of service from our letting team throughout your property search and application however are saddened to learn that the issues you asked to be completed before you moved in have not been undertaken, we can appreciate why this would be disappointing for you. We aim to deliver the highest level of assistance to tenants particularly if any maintenance issues arise and it’s a shame that we haven’t been able to do this. From speaking with the team we’re aware it was agreed with you before moving in that the works would be carried out after you moved into the property, the property management team are currently aware of the outstanding issues and so will be making contact with you to resolve these at the earliest opportunity; we really hope that in doing this that we are able to restore some confidence in our service. Kind Regards, Leaders

Dear Adekoya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Mike Agyen, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

Hi Rebecca, we really regret to read how disappointed you’ve been with the experience you’ve had with us here at Leaders and our team in Nottingham, we set very high standards for ourselves within our business and take it seriously when these are not met. It’s concerning for us to read the contents of your review, we take allegations such as this extremely seriously as we always aim to treat all of our customers fairly regardless of their circumstances. We understand these issues have recently been discussed with Michaela a member of the team, a copy of our formal complaints process has been provided since this to allow you to raise these issues formally so they can be investigated by the Regional Lettings Director for the office; I can assure you that they have been made aware of these comments. At this moment in time we can only offer our apologies for any disappointment that you’ve experienced in your dealings with us and we regret that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Kind Regards, Leaders

Hello Olivia Curley Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

Dear Christabell Aliyu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Mike Agyen, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

Dear Olorunfemi Oba-okojie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Robert Lane, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Les, thank you for your wonderful review! We are really glad you had such a great experience with us.

Dear Raval Singh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Essam Mohamed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team