Leaders Arnold reviews

★★★★★ 1/5

Google

Letting a landlord kick families out every 12 months for how many years you been doin this! Just get money it's awful families going homeless for what reason!! Just to out the house back up for rent at the same price they paid!! Sort it out your letting people down disgusting wouldn't go with these if I was in burned down tent!!!

Sally · 1 June 2023

★★★★★ 4/5

Google

A very stressful move was made easier with Leaders. Someone always answered the phone or called back and dealt with things I was struggling to. Thanks to Lauren and Yvonne in particular.

Rebecca · 16 December 2020

★★★★★ 5/5

Google

We have used Leaders located at Thackeray's Ln, Woodthorpe, Nottingham to recently sell our home and we have struck lucky! We have been looked after amazingly by Lauren & Paul and from the start they have been just brilliant. They are great at their job, professional, responsive and really are a credit to their company & profession. With the speed of the sale and how the market is right now, they have been able to make this enjoyable and take the pressure of us as much as they can. Also in the current COVID climate, they have ensured that the sale has been done in a very safe way, which was massively important to us. I would definately recommend anyone who is thinking about selling their home to go with Leaders.PositiveResponsiveness, Quality, Professionalism, Value

Howard · 10 December 2020

★★★★★ 5/5

Google

Thanks to Theo this morning for helping me in my search to move! Couldn't of asked for better customer service

Daisy · 29 October 2022

★★★★★ 5/5

Google

Would recommend to anyone starting out renting, Luke has been so patient and helped us every step of the way

Sophie · 29 October 2022

★★★★★ 1/5

Google

My daughter still hasn't had her tenancy agreement 11 days before she is due to move in, we have called so many times I have lost count and each time we are told different things by differnt people. Some of the staff have a condescending attitude and speak to you as though you are stupid. With our experience so far I wouldn't recommend Leaders as a letting agent.

Diane · 29 October 2022

★★★★★ 5/5

Google

Leaders have been amazing, I cannot recommend highly enough, so professional and responsive, incredibly helpful and friendly. It’s been an absolute pleasure liaising with them, they’ve worked so hard securing proceedable people for our viewings. They provided overshoes for the viewings and advised re Covid etc. Ultimately, over just one weekend of viewings (of which they’d scheduled 19), we had multiple offers and sold within hours. Excellent service, not the cheapest but worth every penny as they’ve sorted all the legal side and validated/vetted people thoroughly, putting our minds at rest. Thank you in particular to Lauren, Sandra & Paul in the Woodthorpe office :)

Jo · 31 October 2020

★★★★★ 1/5

Google

I had the worst experience with this renting agency. I had to chase them on every occasion, they promise to get back to me but they never do. They do not follow up promises or consider its important to keep their clients up to date with what's going on with the property. It took an official complaint to resolve a matter after 6 months of chasing. They always have an excuse why the matter was not followed up. Th bottom line- stay clear from Leaders!

Irene · 29 October 2020

★★★★★ 5/5

Google

Leaders have been amazing, I cannot recommend highly enough, so professional and responsive, incredibly helpful and friendly. It’s been an absolute pleasure liaising with them, they’ve worked so hard securing proceedable people for our viewings. They provided overshoes for the viewings and advised re Covid etc. Ultimately, over just one weekend of viewings (of which they’d scheduled 19), we had multiple offers and sold within hours. Excellent service, not the cheapest but worth every penny as they’ve sorted all the legal side and validated/vetted people thoroughly, putting our minds at rest. Thank you in particular to Lauren, Sandra & Paul in the Woodthorpe office :)PositiveResponsiveness, Quality, Professionalism, Value

Jo · 24 October 2020

★★★★★ 5/5

Google

Joelle from Leaders Nottingham provided exceptional service throughout my rental process. Her professionalism, friendliness, and efficiency made the application smooth and stress-free. Joelle's prompt handling of queries and her patience were greatly appreciated. Renting through Leaders agency, especially with Joelle's assistance, has been a great experience. Highly recommend her services!

Hail · 28 February 2024

★★★★★ 5/5

Google

Klaudia, Conner, Tom and the team were amazing in helping us find our first property to rent. The process was so smooth and communication was great even during lockdown restrictions. Thank you all!

Nokuthula · 3 July 2020

★★★★★ 5/5

Google

One of the agent Jamal was very helpful and responsive. Had a bubbly personality and made the experience 10x more fun and easy . Thank you !

Jane · 29 October 2021

★★★★★ 5/5

Google

Extremely happy about my experience. Called in to enquire about a property that was relisted. Spoke to Jamiel who answered all my questions quickly and was very responsive following up with text and phone calls. Understood my situation and worked with me to get the best possible outcome. Stellar communication backed by outstanding customer service! Thank you so much!!!

Ehab · 29 October 2021

★★★★★ 1/5

Google

Amending my review to match my feelings after moving in with this estate agent:- to say it went downhill would be an understatement. We were told that we would be offered a discount with a particular energy company that the house was supposedly already signed to, and it was to our sheer disappointment that the house was in fact not signed to this company and after contacting said company they had no knowledge of this special discount. You'd think that the one thing an estate agent would get be able to get right would be ensuring all the keys were given to us but nope, two of our keys went missing while in their hands. The most painful thing of all though is how many attempts to contact them it took for us to get a direct answer about either of these issues.

James · 1 October 2020

★★★★★ 1/5

Google

Don't want to be a negative but they have to learn a bit more regarding customer service and get some education with communication skills. When I asked for deposit to get back to me, they told me to wait 10 days, after 15 days they told me to fill up a form and than wait up to 3 days.... really?!?!?! Why not telling me on first place to fill that form, why they lie? If they lie about this imagine what else they can lie about. If you looking for stress and troubles and waste of time....this is the right place....I wish I could give no stars

Yahya · 17 September 2020

★★★★★ 5/5

Google

Had to call the branch recently and Luke was very helpful there. Calm, professional, relaxed and handled everything quickly.

Rjconway92 · 29 October 2022

★★★★★ 5/5

Google

Been recently looking to relocate to Nottingham and feel that leaders was the best place to start, while making my enquiries I was in contact with Philippa Woodley and I couldn't of been happier to deal with such an experienced sales person, she put my mind at rest with question I had regarding the sale etc, Philippa is an asset to Leaders Nottingham and would happily deal with her again.

Perry · 1 December 2016

★★★★★ 1/5

Google

THEY DO NOT CARE FOR YOUR INTERESTS, JUST THEIR COMMISSION. Initially seemed friendly and responsive, the property was clearly dirty but we were told that it will go through deep cleaning before we get the keys. Once the security deposit was put down the estate agent proceeded to text us in the morning asking for us to write a good review(initial red flag) some days down the line we were told that if we do not sign up for insurance we would not receive the keys to the property (this wasn't mentioned anywhere in the initial forms we had to fill out). We disputed this claim and soon after they dropped it. Further issues arose when we have gone to pick up the key and were only given 1 key for a 2 people apartment claiming that they don't have another key. When prompted if the apartment has been cleaned the response was yes. Once we got to the apartment we found it in a worse state than initially. One of the toilets has been used with excrement still present. Bird excrement was present in the livingroom along with feathers and dust. One of the beds was clearly broken. When speaking to their manager Connor we were met with snarky remarks and laughter as he clearly got what he wanted, a signed contract, and did not wish to help us further. The lettings sent a cleaner who never made it to the property as she wasn't given a key and we weren't told to wait for her. When this was told to Connor he proceeded to suggest that we have made the whole thing up so that we could break the contract, despite obligations haven't being met to clean the apartment especially given the COVID-19 situation.

Maksim · 2 August 2020

★★★★★ 5/5

Google

I cannot recommend the team in Arnold highly enough and they were not even our agents. It was a rather difficult conveyance, taking close to 10 months from acceptance to completion and I can't blame the lockdown either! Yvonne and Lauren have been utterly fantastic. Every stall was met with professionalism, integrity and most importantly, humour and a positive attitude. The whole chain came close to collapsing several times due to issues with our purchase and the never ending delays, but the team at leaders kept pushing forward. Countless times going above and beyond to keep us informed and liaising with all parties. Not all Estate Agents are heartless, target driven automatons, leaders have proved that to us. Bravo guys, we did it. Thank you so much.

Polly · 2 August 2020

★★★★★ 5/5

Google

Lauren gave us tour of a student house and was brilliant, she was great at sorting the application out. Lovely person and happy to being going through the housing process with her!

Melisa · 13 December 2025

★★★★★ 5/5

Google

I enquired through Leaders Letting Agent regarding a property to rent in Nottingham. No sooner had I sent the request in, I received a response back within the space of 30 seconds! Talk about being on the ball! I was able to clarify my specific property criteria to numerous team members. Who obviously took pride in sharing their experience of working closely with their clients seriously. I was able to secure a property that day with no hassle! Many thanks to the Nottingham team! Excellent service with no hesitation to help further when needed! Would recommend highly!

Michael · 3 July 2020

★★★★★ 1/5

Google

I had the worst experience with this renting agency. I had to chase them on every occasion, they promise to get back to me but they never do. They do not follow up promises or consider its important to keep their clients up to date with what's going on with the property. It took an official complaint to resolve a matter after 6 months of chasing. They always have an excuse why the matter was not followed up. Th bottom line- stay clear from Leaders!

Iryna · 3 June 2020

★★★★★ 5/5

Google

There is a guy there his name is jamel his very help ful and i like his personality

Mohammed · 29 October 2022

★★★★★ 5/5

Google

Have found Leaders to be very professional, and helpful with the properties they let for me. Callum Boyer has been my primary point of contact there and has been outstanding.

Mark · 31 October 2020