Leaders Arnold reviews

★★★★★ 1/5

Google

Had a property viewing at half 4 today, rang Leaders to double check the apartment number only to be told there wasn’t a booking and the landlord has actually taken it off the market. So all in all I messed around getting ready, literally coat and shoes on ready to leave (bare in mind I did a night shift last night and didn’t finish work until 7am this morning and I’m back on at 9pm tonight!) Had my partner rush home from work to fit it in only to be let down anyway. Had we actually got the flat no one would have been there and we wouldn’t have known any different! communication would have been great!!

Jordan · 29 October 2021

★★★★★ 5/5

Google

Jamiel was very responsive super polite and respectful. He was very clear in explain the procedures to securing the property I wanted and made it so easy. Great team member and company to work with

Jordan · 16 March 2021

★★★★★ 5/5

Google

Luke was a really kind and patient agent, I described him my situation and he helped me secure a place so fast! Great professional

Carolina · 29 October 2022

★★★★★ 5/5

Google

I have been really please with the service I have received during my property search, so far. Kully and Josh have been attentive, informative and super quick to respond to my plethora of queries! Thank you, both. You are an asset to Leaders.

Deb · 23 September 2024

★★★★★ 5/5

Google

CJ was fantastic in helping me find an apartment in Nottingham. They were knowledgeable, attentive, and made the entire process smooth and stress-free. I’m very satisfied with the service and would highly recommend CJ to anyone looking for a place in the area.

Clara · 23 September 2024

★★★★★ 5/5

Google

Among the many real estate agencies I contacted in Nottingham, Leaders was the most prompt and responsive. I was assisted by CJ, who paid particular attention to my needs and found the most effective ways to support me. An excellent experience that I highly recommend

Andrew · 19 August 2024

★★★★★ 5/5

Google

Upon move into the property, we had numerous issues that have needed to be sorted. Thankfully, our experience with our Property Manager - Abbie Green - has been excellent. She has been extremely accommodating and helpful throughout, providing assistance with a variety of different issues. She has worked to solve our problems as soon as she has been made aware of them, updated us regarding progress, and liaised with us regularly to confirm that things are being done. She has been extremely responsive over the phone and over email, and has always been warm, friendly, and willing to provide assistance. We'd like to thank her for everything she has done - her incredible efforts have gone a long way. A five-star member of the Leaders team.

Rebecca · 24 September 2021

★★★★★ 5/5

Google

Quick in booking me in to see the property I wanted. Jamiel was really friendly and helpful at the property, I asked to do an application there and office rang back within 20mins to take my details and a payment to hold the property. Carpets needed to be redone and took all day for the day I was moving in. Replies on the phone and email were slow but eventually sorted.

Joe · 1 December 2019

★★★★★ 5/5

Google

I’m relocating to Nottingham and have been speaking with Kulvinder. This is a new experience for me and kulvinder has been reassuring, polite, respectful and gone above and beyond what I presume are his job expectations in helping me with tricky questions. No question has been annoying, and he’s been more than willing to help me with anything I need. He’s making the whole process easier and I’m very grateful!

Shannan · 5 December 2024

★★★★★ 5/5

Google

I am currently trying to sell my house with leaders, although the process is slow I've been helped massively by the team at the Nottingham branch (Paul and Leah). Excellent customer service, prompt email communication and openness is what I have experienced while selling with this company and would definitely recommend to anyone looking to sell in this area.

Austin · 27 April 2025

★★★★★ 5/5

Google

I had a great viewing of the flats with Josh. His energetic and friendly attitude made the viewings very easy, informative and to the point. He gave out the leaflets and made everything clear for my understanding and decision making. Thank you Leaders for the arrangement.

Soumi · 27 July 2024

★★★★★ 5/5

Google

As a first time private renter, I had a lot of questions and a lot of worries, but the person I dealt with was INCREDIBLY reassuring, kind and friendly. They offered to build me a profile so that if the place I was applying for didn't go through, they could send me other places that came up. Luckily that wasn't necessary as my application was accepted and within an hour and a half I had a place! So professional, super quick, they have adaptable options to suit anyone, I truly couldn't recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

DeludedFall · 27 August 2021

★★★★★ 5/5

Google

I would highly recommend using this company, as when selling my property, all staff I had contact with were knowledgeable, efficient and could offer sound advice when needed. They kept me updated at all stages and also gave updates after viewings. Staff at this branch offer the rare combination of effective communication, professionalism, knowledge to allow me to be able to trust them throughout the process and relax.. yes.. actually relax! I knew that they had my best interests at heart without viewing any person involved as a commodity either. I have also rented a property with this company via a sister branch and found the same excellence of care also. Very rare combination of excellent service, sound values and quick results.. would/will use this company again, whether using them to sell, rent or in the future will trust to also buy through! I have already recommended this company as we all need to know about the estate agents we can trust and who will also getting results.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 27 August 2021

★★★★★ 5/5

Google

Absolutely seamless, faultless service. I felt well informed and cared for, more then just a customer. I don't need to chase them at all for any information and any questions I had were answered carefully and Courteously. There are still landlords out there that accept dogs, and the landlords are lovely too! Such a win win. I absolutely love my home move gift box, and the golden envelope is a cute touch, made me feel special. 😍 Thank you to all of the team. Well deserved 5 stars and highly recommended!PositiveResponsiveness, Professionalism

Mrs · 27 August 2021

★★★★★ 5/5

Google

Luke was great from start to finish. Very patient and helpful. Good taste in football teams as well. Thanks for your help Luke

Ted · 29 October 2022

★★★★★ 1/5

Google

We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date was changed to 31st of August, today I got a call to say it won't be ready until 9th of September, that's nearly another 1 month after the agreed move in date, which was originally scheduled for the 12th of August! Bare in mind that I will become homeless any minute as I supposed to move in earlier and that I am also pregnant, and they want me to move in to a property at 38 weeks prengnat and what if this will be postponed again?! Very unprofessional! I am absolutely shocked! If you don't call or email and chase them up it seems that you don't get a reply for days! Absolutely fed up with the entire situation and I can't believe that I will end up being homeless and pregnant! The level of stress just hit the roof!

Pauli · 30 July 2021

★★★★★ 5/5

Google

CJ Elkington leaders is the very best one Super Quick to respond to our inquiries.You are the one of best agency, they know very well about customer's needs .Thank you again .five starts all the way ! I would highly recommend !

Faroosa · 23 September 2024

★★★★★ 5/5

Google

Just had a chat with CJ about a viewing for a property. He was very helpful and quick. He was also open to answer any of my queries too. Fair to say, Leaders are one of the better estate agents out there.

Viraj · 23 September 2024

★★★★★ 5/5

Google

Leaders are very good when it comes to helping you get the right accommodation. Their reception is very good and their houses too are very affordable. Leaders are the best among the rest. Thank you leaders.

Regina · 19 December 2024

★★★★★ 1/5

Google

Worst estate agent I have ever experienced: misleading, unprofessional and unfit for purpose. We arranged to move into a property through Leaders on 1st July. Despite signing a holding agreement on May 10th, we had to chase up Leaders to receive our tenancy agreements, which we only received 2 days before our move in date, which we felt was unprofessional. The inventory was conducted on July 1st, meaning the faults identified could not be rectified prior to us moving in. As a result, we moved into a property that had clearly not been cleaned by the previous tenants: there were stains and hair on the carpets, crumbs on the kitchen sides, and even a stained mattress (pictured). All of this was reported in the inventory, which means Leaders were happy for us to move into a dirty flat- not what you'd expect from a letting agent that boasts its 5* google reviews. We are now 10 days into the tenancy, and I am still paying for a furnished flat in which I'm having to sleep on an air mattress, as we do not know when the replacement mattress will be provided. We also emphasized how we would need parking for two cars, and when we signed the holding agreement we were assured this wouldn't be an issue by Leaders. When we moved into the property, we were provided no information on how to access the car park (when we called, staff didn't even know where parking was for the building). Despite being told parking for two wouldn't be an issue, we were only provided with one key to access the car park. Leaders told us we were authorized to contact property management for a second. When I did so, I was told Leaders had no authority to authorize this, and that we had been misled, as the flat is only entitled to one key to access the car park. Furthermore, electrical faults were identified, and the flat was deemed "unsatisfactory" and "potentially dangerous", yet Leaders still did not postpone our tenancy start date to accommodate this. They allowed us to move into the property knowing this, and only providing this information 5 days after our tenancy had started. Leaders have been slow to address every issue we have raised with them- our flat still hasn't been professionally cleaned (which given everything we know about COVID-19 should be a basic requirement between tenancies). We are still waiting for electrical faults to be repaired, and as I have said I am still sleeping on an air mattress. We feel the landlords who pay leaders are their only priority- not the tenants- and we are feeling the full consequences of this way of management. If I could give 0 stars, I would.

Stevie · 11 July 2021

★★★★★ 5/5

Google

Very easy to deal with, thank you so much, also a special thanks to Tayo Harrington, & Karen Beach who helped us with good advice and support at every stage of our purchase. I would highly recommend Leaders estate agents.

Gavin · 30 October 2018

★★★★★ 4/5

Google

House viewing with Theo was hassle-free and he had good knowledge of the property.

Jack · 31 July 2023

★★★★★ 1/5

Google

I would not normally leave a negative review but the experience I have recieved has been so appauling that I have no choice as I would not ever want someone else to go through the same experience. I was a previous tenant through a rented property of Leaders and since leaving, the after service that I have received from this office has been appauling and unbareable. I have vacated the property so am therefore no longer in a tenancy and also no longer liable to pay Leaders my rent. However, they are chasing me for rent arrears consistently. They have been notifed by the owner of that property that he has a new tenant in the property now. I have spoken to head office who pass me back to the office, but the office (Nottingham Branch) dont help either. I have received emails threatening me with legal action if I do not pay, when I have proof that I am not liable for any costs and I have also had money taken from my bank fraudently which I have had to fight to get back. I have also had emails stating that someone from Leaders will attend the property so I am aware that the Landlord has had to change the locks, out of his own pocket, to ensure the safety of the new tenants. I have tried to stop Leaders from putting pressure on me when I am no longer a tenant of theirs but they dont want to do anything so therefore deserve a bad review.

B · 30 June 2021

★★★★★ 5/5

Google

My experience was really good, Tom Hallam made me feel comfortable and was very professional

Victory · 1 July 2023