Leaders Arnold reviews

★★★★★ 5/5

Google

We had a really positive experience with Leaders, especially Lucy. Although we didn’t get the first property we viewed, she contacted us promptly the very next day to let us know the landlord had chosen another applicant and immediately offered us another suitable property. She arranged for us to view, and the whole process was quick, smooth and well communicated. They were generally also always happy to answer our questions. We really appreciated the help and are excited to be moving into our new home.

Oyindamola · 11 July 2026

★★★★★ 5/5

Google

Dealing with Caitlyn from Leaders has been such a good experience. I have dealt with several other letting agents who i found to be less than helpful. Since making our first enquiry about renting properties with Caitlyn she has been polite friendly efficient and most importantly always reaponds to emails and calls. She has made the move so simple and straight forward and i would highly reccomend using leaders for anyone looking. Thank you Caitlyn

Sheila · 11 June 2026

★★★★★ 5/5

Google

Caitlyn has been absolutely amazing throughout the whole process. She has been extremely helpful, professional, friendly and always quick to respond. She made everything so easy and smooth for us, and I truly appreciate all her help and support. It has been a pleasure dealing with her. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

Dana · 20 September 2026

★★★★★ 5/5

Google

I have the best experience with leaders, they keep giving me more information and news so fast And when I went for the Viewing it was really good. They helped me with everything and they are still helping and they are ready to help and I want to thank Jamiel he is doing a Wonderful job thank you to him too

Mohammed · 11 May 2026

★★★★★ 5/5

Google

Amazing experience so far, Caitlyn has been incredibly helpful in helping us secure a tenancy. She has helped us throughout the process, answering any queries we had, thanks to her we feel well informed and supported throughout the process

Mareva · 4 October 2026

★★★★★ 5/5

Google

Leaders (Nottingham office) has been helping me with searching a 1-bedroom flat near city centre in Notts for the past month. The team is professional and efficient. I particularly like to say thank you to Sandeep and Jamiel for their understanding on my slow response during my office hour and they are being very patient with me. Excellent work!

Hon · 11 May 2026

★★★★★ 5/5

Google

Caitlyn was an absolute star! I was in a tricky position needing to find somewhere at very short notice and she went above and beyond! Genuinely cared and went out of her way to get things all lined up to get things processed quickly. Cannot rate her highly enough, thank you!

Felicity · 11 June 2026

★★★★★ 5/5

Google

Great experience overall. Sue and Leah were both really proactive and kept things moving, especially when the process slowed down. Communication was clear and they were always quick to respond, which made a big difference. Very supportive throughout and we really appreciated their help in getting everything over the line. Would definitely recommend.

Monica · 11 May 2026

★★★★★ 1/5

Google

I rented a property managed by Leaders and would caution prospective tenants to go in with their eyes open. When I signed up, I was put onto a "no deposit" scheme that was not properly explained. I was not told that staff can earn commission for signing tenants up to it, which feels like a clear conflict of interest that should have been disclosed upfront. Throughout the tenancy, the management was poor and the interactions were consistently hostile. Communication was slow and unreliable, and maintenance appointments were missed. At one point the gas safety certificate was allowed to expire, a legal requirement that should never lapse. They also lost a set of management keys to the property. As a result, any time they needed access I had to be physically present to let them in, often at less than 24 hours' notice. Rather than coordinating reasonably around my work commitments, they expected me to make myself available on their schedule. When it came to damage that was known to be pre-existing, I was nonetheless blamed for it. Between the standard of management, the hostility, and the disruption to my working life, the experience became untenable, and I ultimately felt I had no choice but to give notice and leave. I would not recommend Leaders to anyone. The experience cost me financially and took a genuine toll on my mental health, and no rental is worth that.

Amrutha · 11 July 2026

★★★★★ 5/5

Google

A great experience with Leaders. Lucy was extremely helpful throughout the process and help me secure my new home. She kept me updated, answered all my questions, and made everything run smoothly.

Panyakorn · 11 July 2026

★★★★★ 5/5

Google

Excellent service, no delays or complications. Everything was clear and seamless, and I appreciate their great service.

يوسف · 20 September 2026

★★★★★ 1/5

Google

DO NOT TRUST THIER WORD FOR IT WRITE A CHECKLIST OF THE SMALLEST TO THE BIGGEST AND ENSURE YOU HAVE THEM ALL BEFORE YOU HAND ANY MONEY OVER! Paul is disgusting and they are liars! Told me they had the keys and then the day of collection no keys! I asked for the EPH box they hang up and the actual partners straight away was able to assist and ask the previous owners! Hope one of your siblings, mother or farther feel some karma for your nasty behaviour and disgusting customer service and the problems you cause people!

K · 13 December 2025

★★★★★ 1/5

Google

Title: Appalling Service and Breach of Contract Review: I rented a property from Leaders Nottingham with a move-in date of November 28th, expecting it to be ready and habitable as promised. Instead, I arrived to find the property in an utterly uninhabitable condition: Construction debris, mold, and garbage were everywhere, both inside and outside the property. Repairs were incomplete, with hanging wires and unusable facilities such as a broken sink and bathroom appliances. The property was a health hazard, completely unfit for living. Despite providing detailed evidence (photos and videos) to the agency, my complaints were dismissed as "minor inconveniences." The agent I was in contact with, Jamile, has repeatedly dodged my calls and emails, and when I call the office, I am told he is "in a meeting with a client." Over a week has passed, and the agency has offered no resolution, no compensation, and instead demands a £540 termination fee and rent payments for a property I cannot use. This experience has caused me significant financial losses, including paying for temporary accommodation, pet care, storage, and rearranged movers. The negligence and unprofessionalism displayed by this agency are appalling. I strongly advise against renting with Leaders Nottingham if you value transparency, accountability, or basic professionalism. The pictures I provided are just some of the issues. There were far worst things which I couldn't upload because they were in video format. Keep in mind these were taken the moment I stepped into the property.

Kourosh · 12 December 2024

★★★★★ 5/5

Google

Exceptional Service from James Hopkins at Leaders I had the pleasure of working with James when renting my first flat, and I can honestly say the experience exceeded all my expectations. From the very beginning, James was incredibly professional, approachable, and knowledgeable. He took the time to listen to my needs, answered all of my questions, and provided invaluable guidance throughout the entire process. What stood out most was his dedication and patience. As a first-time renter, I had a lot of questions and was unfamiliar with the whole process. James made sure I understood everything clearly, from the initial viewings to the final paperwork. He was always available to answer calls and emails promptly, which made me feel supported and confident every step of the way. James also went above and beyond to find a flat that perfectly suited my needs. He took into account my budget, preferences, and location, and within a short time, he helped me secure the ideal place. His attention to detail and genuine desire to help me find the right home made all the difference. Overall, I couldn’t have asked for a better experience. James is a true professional who clearly cares about his clients. I would highly recommend him to anyone looking to rent a property. Thank you, James, for making my first rental experience so smooth and stress-free!

Aamir · 2 December 2024

★★★★★ 1/5

Google

Leaders exploits vulnerable tenants as they get commision for misselling a no deposit scheme that leaves tenants without any protection. They also accuse tenants of causing disrepair that is already present at the property prior to moving in! Do not trust this agency, they are incompetent, lack communication, lose keys and do not keep their gas certificates up to date which is a serious health and safety risk

Alicia · 11 July 2026

★★★★★ 5/5

Google

I’m really grateful for the kindness and supportive help from Jameil Robinson. I am incredibly impressed by the professionalism and the dedication he puts to help me through managing my property to make sure I get it sorted within my own time frame. I Really appreciate his patience to allow me to be able to collectively process it without having any sort of difficulties. Which was really helpful to me due a few difficulties I am dealt with it really helped not feel under the pressure. Also great communication that help to keep me updated without worrying about anything. Thank you Mr.Jameil Robinson for the time and effort to help me.

Saif · 25 November 2024

★★★★★ 5/5

Google

I had the pleasure of working with Sarah Campbell-Dawson (Property Licensing Manager) during the application process for my Nottingham Selective Licensing, and I couldn't be more impressed with her professionalism, expertise, and dedication. From the very beginning, Sarah made what could have been a daunting and overwhelming task feel seamless. She guided me through every step of the process, ensuring that I understood all the requirements and deadlines. Her attention to detail was impeccable, and she always kept me updated, promptly answering any questions I had along the way. What truly stood out was Sarah’s commitment to delivering a hassle-free experience. She handled everything from gathering the necessary documentation to ensuring the application met all the criteria for approval. I never once had to worry about missing a detail, as Sarah’s thorough approach left nothing to chance. Her friendly demeanor and willingness to go above and beyond made working with her an absolute pleasure. If you are looking for someone to help with your Nottingham Selective Licensing, I highly recommend Sarah Campbell-Dawson. She is very friendly, knowledgeable, patient, reliable, and truly cares about her clients’ success. Thank you very much Sarah for making the entire process stress-free and successful! I really do appreciate it! :-)

Tiffany · 25 November 2024

★★★★★ 5/5

Google

I have been very impressed with Leaders in dealing with the sale of my rental property so quickly and efficiently. Everything was completed within 3 months. I would especially like to thank Paul Unwin and Sue Carter, who kept me updated at all times. I found them to be very proactive and professional at all times. They were very friendly, knowledgeable and helpful. I would love to recommend them to anyone.

Johanna · 13 February 2026

★★★★★ 5/5

Google

I have severe osteoarthritis in both knees and desperately needed a bungalow. Caitlyn and Lucy at Leaders were so kind, sympathetic and extremely helpful in helping me find the perfect property. Myself and my daughters are delighted as it will be such a transformation to our everyday life. Thank you so much for everything including a smooth journey through referencing process!! Tina Sydee

Tina · 11 August 2026

★★★★★ 5/5

Google

Thanks to Jamiel, Kaitlyn and Sandeep for the excellent service.

Loveth · 11 September 2026

★★★★★ 5/5

Google

Jamiel was very patient and kind

Ahmed · 27 September 2026

★★★★★ 5/5

Google

Excellent Estate Agent, very quick and eager to help. Thank you to Kulvinder for finding us houses and guiding us through the initial applications. Very thorough service, kind, efficient and kept us updated every step of the process. Also Olivia and Raylene - everyone involved with our property kept us consistently updated, answered all my questions quickly, and clearly have experience in what they're doing. Lovely range of houses available and one of the best services I've had. Couldn't recommend enough.

Amy · 17 October 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️ I have had the pleasure of working with Ellie Logan at Leaders Estate Agent as a contractor, and I can confidently say she is fantastic at what she does! Ellie is highly professional, organized, and always goes the extra mile to ensure everything runs smoothly. Her communication is top-notch; she keeps everyone in the loop and is quick to address any questions or concerns. Ellie’s attention to detail and proactive approach make collaboration effortless. It’s clear that she genuinely cares about her clients and the quality of service provided. Working with Ellie has been a great experience, and I look forward to continuing our partnership. Highly recommended!

Petter · 23 September 2024

★★★★★ 5/5

Google

Caitlyn Jones is one amazing rental estate agent and has helped and supported me into getting a rental property. Thank you so much.

Lucy · 11 May 2026