Trusted Agent profile · Arnold
★★★★★
1,301 reviews across 1 platform
42 Thackerays Lane,Woodthorpe, Nottingham, Arnold, NG5 4JD
Leaders's office in Arnold, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
GoogleSarah Campbell-Dawson has been amazing with the Gedling Selective Licence. She has made the process extremely easy. She has been very professional and friendly and would highly recommend she services.
Dear, Barenco Uk, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleOne of the few letting agents that was responsive. Jamiel was supportive and helped me secure a flat. I am happy with his service and would recommend him to others.
Dear, Abiodun Adamson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent to deal with, Owen was very helpful, and helped me to get a great property without any hastle at all. I would 100% reccomened to anyone looking for properties/lettings in Nottingham
Dear Karan Thank you for your 5* review, it means a lot to us. I am pleased Owen has helped you find a new property. Good luck with your move. Best wishes Klaudia
1/5
GoogleI have never been so shocked and humiliated by company before in my life. I am a real believer in customer service...but i also treat people as human beings. This company have offered a property to let but had failed miserably from the start..at the viewing the office junior was sent..he asked me to guide him to the property address..ok then he knew not were the keys were held..and wasn't sure what rooms were for rent..ok so I assisted him and decided I would still accept one of the rooms..bless him..ok so I now secure a down payment on the accommodation done...then told 1 day prior to moving in the prop was no longer available.....wow ok so a refund then....well..theses guys lied saying it was on its way..1 week later them told I had to fill a refund form in...really. you said it was on its way?...oh that lie...sorry..yea. send the form back and I will get your money sent back fast track..lol...oops that will take a week as it's not that simple...thats the boss telling me it's such a complex process i wouldn't understand..look these guys are a complete Muppet show..they have effectively robbed me as I can't trust my money will ever be refunded if they lie with impunity..stay away good people. No professionals here..
Dear Gurvinder We appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customerrelations@lrg.co.uk to raise this matter formally through our complaints process. Kind regards, Customer Care Team
5/5
GoogleJamiel and Sandeep have been absolutely great, they were very happy to help and were very accommodating to my needs finding a place to stay!
5/5
GoogleLuke was extremely patient and helpful. I highly recommend people who are searching for accommodation to make use of his excellent service.
Dear Sujatha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMe and my girlfriend had a great experience with CJ renting our first proper flat, overcame many issues and got us sorted. Really nice helpful people and was good to have someone I got on with as he was so friendly. Thanks guys
Dear Atticus Curtis-bailey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTheo and the team were great! Everything was smooth during the application phase and viewings etc. Amazing service and help!
Dear Raheem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMe and my friend booked a viewing for a property with Owen, he was super friendly, understanding and organised it quickly. Unfortunately, the landlord let the property before we had the viewing - but Owen couldn't do enough over the next few days to try and secure us a property that was suitable for our requirements. I was genuinely astounded by the high quality of service and commitment, coming up with several property options, all great choices that he had personally searched for. Thank you, Owen! You and Leaders made the house hunt a lot less scary knowing that someone was there to help.
Dear Oliver Fairey, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleI was abroad i told them i work from home They told me internet is available and property is fully furnished When i come there was no internet property was not furnished no blinds etc I lost my permanent job because of internet issue They said they frozen the rent which was a lie because some cerdit company started calling me for rent. Highly recommend to people to see property first see paper work dont believe them what they say you on phone. Really Bad Experience of my whole life
Dear Raza Ali Jafri, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
Googlewe do maintenance work for leaders and i am in contact with the Staff at leaders and they are always very professional and Callum is always positive in any situation which is really appreciated!
Hi Darcey , thank you for your kind words and this wonderful review and for taking time in letting us know about the professional service received from Callum at our Nottingham branch. We appreciate working with you. Thank you from the Customer Relations team.
1/5
GoogleIf I could give them star in negative, i will. They have failed in everything from taking offer to check in. Negligence in duty of care to inform that you will have different managing agent. When you deal with them, you will be treated like hot potatoes. They will chase you for 5 star review then no response at all. Dont be fooled, stay away from them. We have done biggest mistake by choosing them. Clearly ignorance in everything. Worst communication ever you will have. JUST STAY AWAY.
Dear Jay Thank you for leaving a 5* review about your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy Jamiel was able to provide such great service and find you your perfect home. Kind regards Customer Relations Team
5/5
GoogleSetting up a student house for 2021/2022 and the company has been very helpful and is very professional. I Was helped by Rory easy to contact and is helpful for any situation.
Hello Harvey Peace Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleEach and every member of the team is superb! Very professional yet personal service. Processes and communication is very tight and prompt! Best experience provided and reassuring, despite tight timeframes being stressful from arranging viewing to move within a week! Thank you everyone :)
5/5
GoogleGreat experience recently while moving, smooth quick and easy. The whole team were very helpful, kind and genuine. Definitely made the moving difficulties easier!!
5/5
GoogleExcellent Luke was kind and helpful and is working very hard for me and my children to get us a home.
Dear Patrick , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLuke was super helpful. His explanation was lucid. He is someone who knows his job well. Thanks for the support Luke.
Dear Katheeja Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat company, good communication, help me out a lot and responded to my enquiries. Special thanks to Luke. Would highly recommend
Dear Simeon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've been searching for a property in Nottingham for a month. A lot of agents took my details and never bothered to get back to me, but Luke stayed in touch for a few weeks, occasionally giving me a call or sending a link to a new property. Finally, today, after a long hunt, Luke managed to get us a house. Thanks a lot, Luke, you're a true champ!!
Dear Klaidas, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was in contact with Owen while trying to find a suitable property to rent. He was incredibly helpful and professional throughout the process. Within a few hours he had found me a suitable flat, negotiated with the landlord and had it all sorted. What is normally a stressful and drawn out process was so easy and I really appreciated the help and excellent communication from Owen. Thank you!
Dear Alexandra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’m really pleased with the service I received from Lauren during the viewing process. She was friendly, approachable, and help with any questions.I appreciate her service ☀️☀️
5/5
Google5 stars to Rory and his team for helping us find and secure the property that we were looking for. The process was quick and easy thanks to everyone that helped.
Hello Michael Hughes Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleFantastic office - Alex is a god send, always enthusiastic and helpful & never without a smile on her face. Always willing to go above and beyond, could not ask for anything more!
Hi Matt Paterson, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI called Leaders to enquire about their services and fee's and were pleased to hear they were the most competitive in the area. Charlie told me he would would be able to let my property within a week but did it within 24 hours! Charlies then passed me over to Klaudia who was very professional and would always willing to help with any of my query's. Excellent service, would highly recommend Leaders to anyone who is looking to let their property through an agent.
Hi Tony Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us and our Leaders Nottingham Branch. Best wishes Customer Relations Team
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
