Trusted Agent profile · Arnold
★★★★★
1,301 reviews across 1 platform
42 Thackerays Lane,Woodthorpe, Nottingham, Arnold, NG5 4JD
Leaders's office in Arnold, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
GoogleMy first property viewing with CJ was exceptional. As a newcomer to renting, his guidance was invaluable, making the process clear and less daunting. CJ's professionalism, knowledge, and genuine care for my needs stood out. Highly recommend him for anyone looking to rent.
Dear Ethan White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend Leaders Estate Agents, particularly Ellie who was so professional and kept me informed throughout the process. Thank you Ellie for making this fuss free!
Dear Olivia Rawson Mccarthy, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleHad a wonderful experience with the Nottingham Leaders Estate Agency. Joelle in particular took great interest in my enquiries, and was very helpful in helping me find and secure a flat as a student!
Dear Yousuf Rickett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSuch a terrible estate agents... me and my girlfriend viewed our first place together but there was a few things that needed sorting, leaders staff told us all the issues would be sorted before any move in date so we don’t need to worry about applying... on the move in date, nothing had been sorted. They allowed us to move in to a smelly house with cracks in the ceilings which looked like someone had clearly tried plastering over them to hide them. We also later realised the house had flees due to the previous tenants having unclean dogs “apparently” when we asked why the issues wasn’t sorted like they promised they said excuses like “we tried” or “we didn’t promise anything” we had people round who said the house wasn’t ready for anyone to live in it. We was also told on the viewing day that the neighbors were quiet and nice, when in reality they banged and screamed from 8am to 11pm, NONE STOP! We spent our own money on cleaning it up and de fleeing the house because leaders couldn’t be bothered. We kept asking to leave because we didn’t feel safe or happy there to which they said we couldn’t. Until we involved citizens advice, surprisingly, we was then allowed to leave. SHOCK! It has now taken over 2 months to get even close to them giving us our deposit back! If anything comes out of this I just hope leaders are no longer working with the landlord of this property especially considering no one could ever get in contact with him.
Hi there, we are really sorry to hear this. We would really like to investigate this further and try and put things right for you. Please contact the branch manager at your earliest convenience who would be really keen to talk about this further with you. We hope to hear from you soon. Kind regards, Leaders
5/5
GoogleLeaders always provide exceptional service, especially Jamiel. Nothing ever seems to be too much trouble and he always gets back in contact with me promptly. Thanks Jamiel!
Hello Lauren Wharf Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleWouldn't want to deal with at all!!! The only reason I know of this company is by them obtaining my information via the Land Registry and using it for Marketing purposes illegally!!! No I won't be using you for any of my properties as you as using underhand methods that can't be stopped due to legal requirement to have the information there. But it is not to be used for marketing!!
Dear Stephen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSpoken to Ellie today, she was very informative. We have decided to sell our property rather than rent it out however would recommended if you are looking for a valuation
Dear Harry Morris Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe experience with Leaders over the year was good. The agents were helpful and addressed our concerns. In the end, Kully supported us for a smooth move-out, and overall, they were professional.
Dear Ravindu Senavirathna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI wish to commend the professional and brilliant encounter I had with CJ yesterday at the property viewing he conducted for me. He was very professional, cordial, detailed oriented, very enthusiastic about how he went about his work and very patience too. I just wish most Estate Agents did their jobs like him, thanks again CJ.
Dear Lucky Edah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbbie at Leaders in Nottingham, recently dealt with an issue I was having. She demonstrated efficiency, professionalism with constant communication throughout , Thank you Abbie.
Dear Vanessa Byrne, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleSuper disappointed with the service. I paid holding fee two weeks ago and didn’t get any response from the agent. Then when i asked refund they said the agent i connected was not a permanent stuff and can’t make the refund. Whether she is permanent or contract is your problem. For me, she represented your company. Anyway i lost my GBP 250
Dear Sahan Wijesena, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleI have recently sold a property with Leaders and was really happy with the service that Lauren and Paul provided. They were quick to respond to my queries and they kept me informed with feedback from the viewings and from the offers they received. Also Yvonne in the sales progression team was also really good at providing updates during the sales process. I would recommend Leaders to anyone who wishes to sell their property.
Hi Chris Latimer, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Nottingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleAvoid Leaders at all costs. They are totally incompetent and professionally negligent . They are only interested in grabbing money and deliver a disgraceful service to both landlord and tenants. If I could give no stars I would.
Dear Mike Orme, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleUPDATE: At the moment of writing there has still not being any progress regarding the roof, even though I personally have had contractors around and sent quotes to Leaders. We're now coming up to the 12 month mark. - - - - - - - - - - - - - - - - - - - - - - - - - Oh Leaders, you naughty people, did you delete my review? You did didn't you? I'm not sure what else I expected, but nice to see you don't have any dignity! To anyone who is considering taking out a tenancy with Leaders... just know that, unless you owe them money or the landlord wants to inspect the property, don't expect anything to be sorted out. Our roof have been leaking since the start of the tenancy, 10 months ago. (let me guess Leaders, you're going to ask me to email you so that you can try to sort out issues you're having?)
Hi David, we are sorry to hear of the issues throughout your tenancy. Please note that Leaders have no jurisdiction in terms of removing/ amending reviews left by the public on Google. The only way that reviews can be deleted or amended is if this is done by the author themselves, or by Google if they find the content to be abusive/ in breach of their terms and conditions. I understand that your complaint has been escalated internally and our Technical and Compliance department are actively working to resolve your grievance, however, if there is anything you would like to discuss further then please do not hesitate to contact customerservice@leaders.co.uk.
1/5
GoogleThe worst estate agents myself and family have ever had to deal with. Took them a whole month to fix a boiler in middle of winter, constantly contacting the wrong house mate in regards to money. The latest mess up they've made lately is my younger brother moved out of leaders property 3 months ago, paid up all his rent and then moved to new house, contacted leaders (as did his housemates) to make sure it was all paid up so nothing owed. He needed a reference so contacted leaders asking for a reference. Advised that they can't give a reference and needs to be from landlord (my brother has never even met the landlord and only dealt with leaders), after they realised that mistake they are now advising they can't give reference due to him owing rent, even though they confirmed months ago he doesn't and it's been discussed 3-4 times. Never going to rent with these again, my brother will never rent with these idiots again and I would suggest others do the same.
Hi Eddie, we are sorry that you have had a negative experience with our Nottingham branch. We would like to investigate this further, could you please email customerservice@leaders.co.uk with the property address so we can look into this. Many thanks.
5/5
GoogleJust had a wonderful experience with Leaders . We had Kully Landa to show us our appartment and the experience was really good . All our questions were answered and taken care of . Looking forward to work with leaders once again in future
Dear Anshul Shetty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJamiel was very helpful and fast responding. Good services, highly recommended 👍 …
Dear Wong Ka Wah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMr.Dontae is very professional and responsible for property management. Thank you Dear Dontae.
Dear Soniya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDontae was extrenely helpful and professional, I am very happy with the service.
Dear Raul, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was looking for a house near Nottingham city hospital to live with my husband. Contacted leaders group and Luke send me all the details. He was really professional and genuine to me. Really helped me in all way. Replied to all my questions without any delay. So happy with your service🥰 . I will be definitely Thankful to leaders group
Dear Josna , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlespoke to the agent kully on Friday, by far the best agent I've spoken to and I have spoken to many agents! highly recommend leaders because of him
Dear Ellis Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleUrgent attention and good services, It was easy To fill the application form and CJ Elkington gave us a well deserved assist. All Thanks to Leaders and CJ for the excellent service.
Dear Onyekachi Kelvin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently completed the sale of our house in Nottingham with the assistance of Leaders. The service was very friendly and attentive and was a positive experience. Furthermore, Leaders had been acting as letting agent on our behalf, prior to the sale, as we were living abroad and we were extremely happy with the service received and confident that Leaders were looking after our property and sourcing tenants as and when necessary, during our absence from the UK.
We appreciate your positive review about your recent experience with us!
1/5
GoogleWould leave a zero but it won't allow. I don't do reviews but have been that upset by the service it has made me cross. You will speak to different staff who all tell you different things, they had no idea what is included with the property. One minute it is available then it has gone, then its available again and they want your money with no paperwork submitted or signed. Absolute disgrace to the industry.
We’re sorry to hear that you’ve been unhappy with the experience you’ve had with us and our team in Nottingham. Here at Leaders we work hard to provide fantastic service and are eager to help customers in their search for a new home so it's discouraging to learn that you have had a negative experience with us and that we haven’t been able to do this. We are eager to discuss your review with you to gain a better understanding of the issues you have faced to see if there is anything we can do to rectify this for you however due to no name being provided have been unable to locate you on our system. When you have the opportunity to do so then please reach out to Connor Pritchett the Lettings Manager on 0115 926 4500 as know he would welcome the opportunity to discuss this with you to see where things went wrong and more importantly where possible he will try and turn your experience with us into a more positive one. Kind Regards, Leaders
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Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
