Leaders Arnold reviews

★★★★★ 1/5

Google

Worst agency ever. My friend has rented a property with them and they have been so unprofessional and unreliable since the first day. I am actually shocked how an agency can be so unorganised and unprepared when it comes to renting a property. It has made my friend’s mental health decline so much as moving into a new property is already such a stressful situation and they kept miscommunicating from their side each time. Would not recommend to anyone!!! Be careful!

Smile · 29 October 2022

★★★★★ 1/5

Google

My son and his friends, student at UON, put a deposit on a student shared house LAST year and two weeks before they were due to move in September they were told the house was no longer available... Discusting behaviour from a so say professional company. Also, the icing on the cake, the boys are still waiting for their deposit to be refunded! I want to contact Leaders to give them a piece of my mind but my son asked me not to.😡

Neil · 29 October 2022

★★★★★ 1/5

Google

If I could rate 0 stars I would. It has been weeks and months chasing a tenancy agreement for the property I'm supposed to move into on 20th of September. It's now 15th September and I haven't even paid a deposit let alone received a copy of my tenancy agreement. I think I have spoken to every single person in that branch : assistant managers, property managers, and administrators alike. Every single one of these people have told me a different thing. The lack of communication within this company is an achievment in its self. Never have I delt with a company so unprofessional and a group of employees so condescending. If you value your sanity and wellbeing, save yourself from the eternal torment this company will cause you and rent with someone else!

Aleyna · 29 October 2022

★★★★★ 1/5

Google

Careful in trusting this company, we had everything closed with the contract signed and the reservation paid, apart from the insurance contracted and in the absence of two days to enter the flat they have cancelled it and when we ask for explanations they only say that they will call us back and that's how it has been for a day. Very unhappy with all the treatment and disinformation they are giving us, I would not trust someone like that.

Alex · 29 October 2022

★★★★★ 4/5

Google

I called to enquire about a rental property, Dontae picked my call, helped me arrange an application, online and in person viewing all in the span of a morning. The online viewing accurately depicted the state of the property which was lovely. Ben who gave me the tour was super friendly. And when I was lost and couldn't find the property I was able to quickly get through to the office. 4 stars because you could improve the way you update applicants about the status of their application rather than leaving things late and rushing.

Gaby · 29 October 2022

★★★★★ 1/5

Google

(1 star coz 0 isn't an option) Been messed about for over 1 month. The easy part was keeping me hanging with a deposit, When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a exchange property that didn't suit me and I asked for the holding fee to be returned. It took 2 weeks for that to be agreed and a form to be sent over, i signed the form, it took them another week too sign it on their end and from then 3-5 days for a refund ... but guess what ... there was "an issue" that no one bothered to tell me about it till I called again asking for my money. The issue has been sorted now and I need to wait another 3-5-10-25-38 days. Rubbish !

Cristian · 29 October 2022

★★★★★ 1/5

Google

Personally not recommended! Applied for a property to rent with Leaders of the 11th of April, and still didnt manage to move. I had soo many miscommunication and others issue such is delay in every step. Today also, I had to rang 3 times still not got things shorted, is always someone will call back and no one actually does. My personal experience with them was really bad and difficult! Moving property is already very stressful and top of it all this I had to go through was not the best experience.

Mim · 29 October 2022

★★★★★ 1/5

Google

STEER CLEAR AT ALL COSTS!!! The 5 star reviews are deceptive, the agent will harass you for a good review during the process, that's why so many reviews mention someone by name. We've had nothing but trouble with Leaders, a month into our agreement and they still haven't turned our water and electricity on, and they're still asking for this month's rent. They go days and sometimes weeks without responding, and you have to fight just to get them to fulfill basic contractual obligations. Next uni term is fast approaching and we're still not sure if we're going to have anywhere to live. It was a big mistake ever giving these people money.

Zen · 29 October 2022

★★★★★ 1/5

Google

Abject incompetence all around. Organised a checkout for 8am weeks in advance, only get a call when I’m at the property that the inspector would never have been able to make it before 10am. Agreed viewings slots for new tenants only be constantly hounded for more days despite agreeing things with no less than 3 separate leaders staff. They never read their emails. Honestly the worst dealings I’ve ever had with a letting agent in all my years of renting. If you are a tenant, I’d avoid any leaders properties like the plague.

Daniel · 29 October 2022

★★★★★ 5/5

Google

Theo has been exceptionally helpful and patient in helping me secure the right home for my family. I sure recommend his service to anyone searching for a home in Nottingham

Abiola · 2 January 2023

★★★★★ 5/5

Google

The customer service was great from when I initially enquired about a property! Theo helped me and my group of friends look for a 4 Bed property and was extremely patient with us whilst we discussed/decided what properties we liked or disliked. Nottingham Leaders was very professional and I never had to wait for lists of new properties or answers to a questions they were very quick to respond and met all our needs for our property :)

Salina · 2 January 2023

★★★★★ 5/5

Google

We have recently moved into a property with Leaders Nottingham and could not fault the service at all. Alex and Klaudia have kept us updated throughout the whole process and nothing was ever too much for them. Would highly recommend Alex, Klaudia and the team!

Karen · 2 August 2020

★★★★★ 5/5

Google

I enjoyed working with Leaders to move my family to our new home, the entire process was smooth, anuick annd easy. Kulvinder, our agent was truly kind, helpful and patient. He communicated well and kept our interest at the top always. I would definitely 100 percent.

Gethrude · 2 December 2024

★★★★★ 5/5

Google

I had a really positive experience with the Leaders Estate Agents. At first I thought the whole process of looking for a place to rent will be stressful. However, Jamial was very professional and made the whole process easy and tension free.

Ashwin · 25 March 2021

★★★★★ 5/5

Google

Amazing customer service: Me and my roommate worked with Luke and he was able to cater to all our needs regarding the property to offer us the best deal and location

Leah · 29 October 2022

★★★★★ 5/5

Google

I spoke to Luke, helpful, easy to talk to and very professional. He has continued to help with my property search and I feel I have help whenever needed. Thank you!!

Louise · 29 October 2022

★★★★★ 4/5

Google

I appreciate Mr Luke's efforts in helping me with finding an accommodation as per my requirements. He coordinated all the formalities really swiftly and smoothly. Thanks to Luke and Leaders Lettings!

Isha · 29 October 2022

★★★★★ 5/5

Google

Chose Leaders in Nottingham to sell a property of mine. Paul and the team have been excellent throughout the sales process. Found a buyer quickly, very responsive and good communication throughout.

Mark · 29 October 2022

★★★★★ 5/5

Google

I moved into my property around a year ago with Leaders, during the move in Abbie and Lindsay were very helpful and ensured that my application went through quickly and allowed to achieve my move in date. Since I've been at the property luckily I've only been burdened with one or two maintenance issues, the property management team, particularly Michelle, have been excellent and extremely prompt in dealing with my issues, once of which was a block management responsibility but Leaders went above and beyond to take the extra time out and resolved my problem.

Jamie · 1 December 2018

★★★★★ 5/5

Google

Kully was a very good agent. Would highly recommend him.

Sean · 28 April 2024

★★★★★ 5/5

Google

Josh was very great in explaining the details and communicated greatly

Amos · 13 July 2025

★★★★★ 5/5

Google

Leaders Nottingham have been great at helping us find our next house and reducing the stress that comes with it, especially Ellie. She consistently returned any calls/ queries we had quickly and professionally and went above and beyond to help us.

Jessica · 18 March 2021

★★★★★ 5/5

Google

Molly and Jamie at the Nottingham branch have been the biggest help in our move they have gone above and beyond to help us out and we couldn't thank them enough. Kept us up to date with the process and fought for us when they needed to..! So thank you both-i can finally buy my cooker..! Also Leah in sales kept us in mind when arranging views on the house. So thank you. But most of all thank you to Molly and Jamie.

Charley · 16 May 2018

★★★★★ 5/5

Google

Luke was very helpful with securing the property for us, he was informative and friendly when telling us about the details and helping us with the process of moving in.

Joe · 29 October 2022