Leaders Arnold reviews

★★★★★ 5/5

Google

I went onto Leaders website had a few phone calls with CJ he was extremely helpful and proactive, he managed to get me in for a viewing around my work hours. He helped me fill out an application on the spot. Answered all my questions Definitely the easiest and quickest letting agency i’ve dealt with. Thank you for your help, can’t recommend him enough. Just waiting see how my application goes. CJ a good guy

Ashley · 29 September 2023

★★★★★ 5/5

Google

The service was great Super fast professional service .Theo was great and made it super easy to sort everything and was available all day everyday and even out of hours when needed. 5 star professional service

David · 2 January 2023

★★★★★ 5/5

Google

My experience with Leaders was nothing short of fantastic. Special thanks to Theo, for helping me find my desirable home and responding to all my quires. Highly recommed them!

Afnan · 31 July 2023

★★★★★ 5/5

Google

Dear Theo Grant and team I would like to express my warmest gratitude on the service that you have given me in regards to getting a place to stay. From Tony

Tony · 1 June 2023

★★★★★ 5/5

Google

Tom Hallam has been exceptional at helping us sort our first flat together. Really down to earth, and great communication. Despite sharing the same surname however; we are not related 😂 …

Jasmine · 2 May 2023

★★★★★ 5/5

Google

Joelle was amazing. She was very cooperative and helpful I felt free talking to her.

Mathew · 28 May 2024

★★★★★ 5/5

Google

I've been very impressed with the help and support I've had from Luke and the team at Leaders. From start to finish he has been very helpfully and has kept me updated throughout the process 10/10 Service!!

Luke · 29 October 2022

★★★★★ 5/5

Google

Theo was the agent who dealt with me. Super professional, helpful and had answers to all my questions! Really satisfied with the level and quality of service that I received. Hope all agents were like this :)

Sagar · 29 October 2022

★★★★★ 1/5

Google

Insanely bad!!! I do not recommend these people under no circumstances. I made a deposit of £100 with them to secure a room and they assured me it was refundable in case I decided to change my mind, which did happen. I had to chase and call them every 2 days for a whole month to enquire about this refund and they kept giving me different excuses. I ended up losing that money The customer service was friendly at first, but when I requested the refund they completely switched to being rude

Christopher · 2 April 2023

★★★★★ 5/5

Google

Cannot believe this company has more than even 1 star rating. By far the worst experience i’ve ever had with a company. And this isn’t a one time experience but a repeating situation since August last year (2021) still on going. Where to begin! - handed property over uncleaned with tenants property still in - mould everywhere in the appliances, on the walls - no electricity, no system for doing it eventhough it was bills included so we are stuck doing it - no contact with landlord - never call back, or respond to emails - empty promises on phone calls - took a month to come fix a leak in the bathroom that leaked through the carpet - took MONTHS to get heating working They really don’t care about tenants - especially students - in the slightest. Take your money and run.

Sarah · 2 April 2023

★★★★★ 1/5

Google

I had a very frustrating experience with this letting agency. They failed to show up for property visits despite scheduling them with me, causing me to waste time and come home early from work. Additionally, they consistently sent me incorrect files and information via email that were meant for other tenants, indicating a lack of organization and attention to detail. It's clear that they don't know how to keep their records straight. Overall, I would not recommend this agency to anyone looking for a reliable and professional service.

Sercan · 2 April 2023

★★★★★ 1/5

Google

I am a current tenant with Leaders Letting Agency in Nottingham. Leaders are completely unprofessional, rude and incompetent. I live in a student house with three other nursing students. Leaders have left us without warm water to any tap from September until March, and no warm water in the shower for a month - and yet to be resolved with multiple complaints made. We had a leak from our shower into the kitchen that took 6 weeks to be resolved, but resulted in a cupboard below to go mouldy causing the contents to also be mouldy and unusable and this too is yet to be fixed despite constant complaints. We had our management keys taken from the branch without our permission, and was told they hadn’t had them since November until January and again in March a contractor informed us Leaders again did not have our keys and gave them to a contractor without our permission. We have had multiple different property managers, and are currently left without a property manager meaning we are having even worse communication. We have had numerous issues with Leaders regarding communication as they persistently pass us between staff members and do not communicate with each other leading for issues to be unresolved. We have sent emails to the customer care team, as stated per their formal complaints process, as well as branch manager and have received no response or a dead end response, and it is completely unacceptable. Leaders will promise a call back but will never call back and you will be left chasing them. Even before moving into the property we had endless issues as they would assure us everything had been complete and then contact us stating we had outstanding tasks we were unaware about. They were happy to take our deposit and our money and leave us without any update on further steps. We were calling multiple times a day chasing them to find out what we need to do. They moved is in late to our property and we still had to pay for those days we were not in the property despite it being their fault.

Shannon · 2 April 2023

★★★★★ 5/5

Google

We had a superb experience from Leaders for finding a right home for us when we are still not yet located in Nottingham. Theo has done a great job by assisting the whole process, he is helpful and responsive to our questions. Though we had some issue on the day for getting keys. Things are soon sorted out in timely manner. Overall we were satisfied with the service. I have already recommended him to my cousin for finding another suitable home.

Hor · 2 April 2023

★★★★★ 5/5

Google

After having a rubbish time with our previous letting agent, working with leaders has been a breeze. Alex was amazing, very professional and made sure everything was done to ensure we could get our keys quickly. She was very bubbly and made the whole process very smooth! Thank you!

April · 1 October 2020

★★★★★ 5/5

Google

CJ may be the best agent I’ve spoken to! We are currently looking to relocate back to Nottingham and over the past few weeks have spoken to many agents. CJ was by far the friendliest! He was a pleasure to talk to and really helpful with information about local areas. An asset to leaders Nottingham!

Elizabeth · 23 September 2024

★★★★★ 5/5

Google

Kully Landa was very helpful and kind, really appreciated the viewing he held. Thank you

Harry · 28 April 2024

★★★★★ 5/5

Google

Kully was very helpful and patient, really appreciate his service

Okechukwu · 27 July 2024

★★★★★ 3/5

Google

It was a bit of a rollercoaster experience at the beginning and I was not too happy with the lack of communication at times - and people going on holiday without letting us know that we couldn't reach them when we were supposed to move in. But it did change and I appreciate the hard work of certain individuals (Yvonne especially!) who did everything they could to get me in the house - even when there were snags that were not created by them, they worked tirelessly to get me in the place and make sure I had everything I needed.

James · 3 March 2023

★★★★★ 1/5

Google

Even a 0 star is too much for them. Complete liars. Avoid this agency in any circumstances. They advertise properties two months earlier and tell you that you can't do a physical viewing. Then with pictures and video trick you into signing the contract. My contract started four days ago, but the flat is a mess. The toilet flush does not work and I tried to get a shower, but the bathroom flooded with water. The plumber can't fix it until next week! The property manager, Vickie, tells me to put my hand in the water to flush the toilet!!!! Everything such as the fridge, sofa, etc. is out of function and needs replacing. They have not even thrown out the last tenant's mattress topper and kitchen stuff. If you do not want to get your life ruined, do not go to this agency.

Maryam · 3 March 2023

★★★★★ 1/5

Google

Student housing - Always took months to get back to us and sort anything out. When we left we had cleaned the whole house but we got charged a lot of money for cleaning (place was disgustingly unclean when we moved in and we had to do a deep clean ourselves so it seems unlikely they will have actually decided to clean it this time. We provided photos of the conditions when we moved in but we were ignored). One of my housemates asked for receipts of the cleaning to check if they had actually hired a cleaner, his request was ignored. Me and my 2 housemates have sent multiple emails trying to sort this out but leaders has now just decided to ignore all our communication, similarly to when we tried to sort anything whilst living there. Just a scam to keep our deposits as a lot of landlords and estate agents do with students. I would not reccomend.

Lizzie · 3 March 2023

★★★★★ 5/5

Google

Special thanks to Tom Hallam from Leaders Nottingham. He was very prompt in answering my emails and phone calls while I was searching for a flat to rent. Also, very effective with the required paperwork.

Daniel · 29 October 2022

★★★★★ 5/5

Google

CJ Elkington was hosting our viewing very confident and polite. Very informative and made the process feeling very homely. Definitely recommend him and leaders

THABTO · 29 September 2023

★★★★★ 1/5

Google

Not good. Mr Conner was horrible and no viewing made, not wanting to help. Thank you for response from someone. I could not get viewing as Mr Conner was not interesting in helping me and this is reason my name not showing with you as he would not help me

Karwan · 1 December 2019

★★★★★ 1/5

Google

Had to leave the property because the landlord was not responding and the agency hardly get back to you was there nearly a month with no heating or hot water had to get my own heaters and tell them am takeing it out the rent and know one seems to talk to each other when I handed the keys in they dint know I was comeing every time I called the person I needed to speak to was busy but constantly text and email for the last months rent

Jamie · 1 February 2023