Trusted Agent profile · Arnold
★★★★★
1,301 reviews across 1 platform
42 Thackerays Lane,Woodthorpe, Nottingham, Arnold, NG5 4JD
Leaders's office in Arnold, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
GoogleJamiel is an excellent agent. Very helpful, kind, and professional. He responded quickly and is currently helping me search for a flat. He answered all the questions I had and was great at clearly communicating all information I needed about the property. If anyone needs any help just ask for Jamiel!!
Dear, Ghizlan Almutawaa, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLauren was absolutely amazing, informed us with everything about the house. Easy to talk too
5/5
GoogleI had a great experience working with Alexandra at Leaders to help move into a lovely flat! Her communication was clear and timely. When there were questions and concerns re: the tenancy she did her best to help solve and answer them. I also appreciated the rest of the Leaders team in the their professionalism, customer service and help during the renting process!
5/5
GoogleThe Best estate agents at Nottingham. Alex and Owen were extremely helpful and supporting in finding us our new Home.Kudos to the Leaders Team for their efforts. Also got a sweet welcome gift back from them on the 1st day at our Home😊
Dear Eldho Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI went to a property viewing organised by this agency on Wednesday and I've been trying to check on the progress since. First few calls weren't answered, when I was finally able to get someone on the phone this morning and they have 1: send me to an answering machine to leave a message and 2: put me on hold and the call dropped. 3rd time went back to just not answering. Is it that hard to know what's going on with a property???
Dear Ilda Freitas, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleABSOLUTELY UNPROFESSIONAL !!! We tried to rent with them! Cancelled our viewing 15 minutes before it was supposed to take place. 2nd time they didn't have the right keys to enter the property, so we returned without viewing. 3rd time booked a viewing and it got moved again. This one got also cancelled. Called on the day that a property was placed online, and were told they do not take viewings yet but would let us know if they did. After 4 Days WE call and they just mention the let is agreed. When viewing other properties they were not able to answer our questions but promised to get back to us. They never did. Promised to let us know if they have more viewings fitting to us. They never did. Really disappointed.
Dear Johannes Sprenger, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleKully was very helpful and he proceeded our application so fast .
Dear Abdallah 101 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJemail was fantastic, responsive, and patient when phoning me for the application. There were the usual issues of of names getting misspelled over the phone, but that’s just the phone. I’ve had really bad experiences with estate agents, and go in with an inherent distrust, but these folks seem excellent.
Dear Laurence Steele, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a viewing today with CJ and he was incredibly helpful during the viewing. He made sure to answer all of our questions and providing clear, honest information. His friendly and professional approach made the whole experience stress-free. We really appreciated how attentive he was and how much effort he put into making sure we had all the details we needed.
Dear Miva Islam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleHello, I had a fantastic experience, and Joelle was very helpful at every stage of the process. Satisfied.
Dear Priscilla Jangale, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSolid Service across the board from a landlord perspective. Particular thanks to Jos Gleed-Owen in the Selective Licencing team - incredibly efficient, kind and helpful on what could otherwise have been a tricky and complicated landlord task, thank you Jos!
Dear Henry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery good experience with owen
Dear Sam Taarabt We greatly appreciate your 5-star review and the time you took to share your experience with Owen. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI am a landlord and this is the worst agency I ever dealt with. Would give them a minus rating if I had an option. Will never use them even if they work for free. They are unprofessional, incompetent, careless, damaging to your reputation, breaches confidentiality, amateur and illitrate to level that they can't even do a rent calculations correctly on a legal AST. They increased my burden for managing property, contracts and tenants rather than reducing it. Spoilt my relationship with almost all tenants and made them unhappy too.
Dear Nitin Nayyar, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleTheo (our negotiator) and Tom (the agent who showed us the property) were both excellent. We needed to rely on virtual viewings, and this was effectively accommodated by Tom, who was great at giving us a property overview via WatsApp call. Theo couldn't have been more helpful. After our initial let was taken, he swiftly found us another suitable property which was, if anything, better. Following that, he has been extremely communicative throughout all the pre-rental checks, which has made it a very smooth process, even when completed remotely. Would thoroughly recommend Leaders to anyone looking to rent or purchase a property.
Dear Joseph Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy whole moving process with leaders has been amazing and so easy, each time I’ve had communication from any of the team they’ve all been absolutely delightful and incredibly helpful. Massive thanks to Rory who has been my shining star through it all and has made me laugh each time we’ve talked
Dear Kat Proctor, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
Googlewe had a house viewing as first years, our consultant was James Hopkins and he was very informative on all the questions we had, we were very uninformed on the process and he was very helpful and even if he had questions he did not know of he got back to us and kept us updated
Dear Eman Tirmizi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully Landa was very professional, and informative. He answered all questions freely and allowed us to make an informed decision. He was lovely throughout.
Dear Sarurai Lorraine Magaya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleCaitlyn was very helpful in the process! Great customer care !
Dear Joas Baingana, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJosh was a top professional for our viewing. Joelle was a great help. Outstanding service.
Dear Elliot Littlebury Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders the best so far I've been searching for a perfect house free of damp closer by to my daughters school but no one was really made it for us and I've contacted leaders for that And kulvinder was toooo good He satisfied us with what we were looking for He's the best letting consultant so far
Dear Baby Boo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy whole process with leaders has been amazing. Every time I’ve had communication from any of the team they’ve all been incredibly helpful. Massive thanks to Abbie who has been a star and on hand to answer all of our queries in a timely manner once we moved into the property.
Dear Hannah Smith, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleHad a great experience with Leaders, in finding a property to let. Dealt with Tom, who was very efficient and helped us find the perfect property and made sure we secured and finalised everything in time. He was very sweet and catered to our needs. Could not be more satisfied with our experience.
Hi Samer Siddiqui, Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleCourtney has been great at dealing with my enquiries and very helpful. Totally recommend!
Dear Psngame01 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKully was really helpful and has a good knowledge about the properties. Really appreciate his hard work
Dear Dhananjay Chauhan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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