Leaders Arnold reviews

★★★★★ 5/5

Google

Awesome experience with wonderful personnel on site,Mr Josh was so professional and friendly and he explained everything into details. Thank you

Ann · 12 August 2024

★★★★★ 4/5

Google

Very detailed explanation by Owen who showed me around the flat that I ended up renting in Nottingham. Definitely put our mind at ease. The flat was also very clean and presented well. The only issue we had was with the referencing as this was quite long winded and did leave things until the very last minute to have us collect the keys. This being said, we viewed on the Friday and it was bank holiday on the Monday so just bare this in mind.

Luke · 30 May 2025

★★★★★ 5/5

Google

My experience with Leaders has been fantastic thanks to Theo's outstanding and exceptional customer service. I appreciated his level of professionalism and patience in dealing with first time applicants like myself. Leaders, you truly have an asset in that young man!!!

Patricia · 1 June 2023

★★★★★ 5/5

Google

Joelle Bates is sooooo patient, kind and helpful. Joelle is an asset to your team. Thanks for everything.

Cav · 23 September 2024

★★★★★ 5/5

Google

I am thrilled with their service. The agent Dontae is patient and helpful. He was the first agent from Nottingham that proactively sent me houses to rent by WhatsApp and cared about my needs. I recommend Dontae. I wish him the best of luck in his career.

Carolina · 29 October 2022

★★★★★ 4/5

Google

Good Rental Agency - with reasonable Service and Support! I recently used Leaders Agency, and CJ Elkington, and their colleagues for renting a home, and I must say, their service was reasonable. From start to finish, they demonstrated a level of professionalism, although at times we needed to gently remind them. The team at "Leaders" made the entire rental process seamless. They were incredibly responsive to my inquiries, and their agents were knowledgeable about the properties, providing insightful information that helped me make an informed decision. Moreover, their customer service was top-notch. They guided me through every step of the rental process, ensuring all necessary paperwork was handled efficiently. Overall, I would confidently rate "Leaders" with a resounding grade of "good" for their commendable service and professionalism. Thank you.

Pouria · 30 December 2023

★★★★★ 5/5

Google

Kully was very good helped me a lot thru the whole process, top agent

Amaechi · 18 November 2024

★★★★★ 5/5

Google

Received a letter in the post with a great offer I couldn’t refuse. I called leaders Nottingham and spoke to Charlie who was great when speaking about my properties and gave a great explanation of how it all works as I have never used an agent before. Brilliant customer service, would recommend to all my friends and family.

Hannah · 5 February 2021

★★★★★ 5/5

Google

Thanks to Alex and Tom at the branch for arranging the very quick rental of my property - I cannot believe you let it so quickly and that the tenants are due to move in this weekend . The other agent I had it on with had the property for 2 weeks and no interest - thanks once again

Teresa · 1 October 2020

★★★★★ 5/5

Google

I admit I set myself up for failure by leaving my move too late. I Called Dontae up this morning and by lunch time he’d made sure I was feeling better about my move and that I had a place to move to!! Thank you Dontae.

Jeffrey · 29 October 2022

★★★★★ 5/5

Google

Fantastic experience with very helpful staff, Joelle was extremely accomadating. Extremely pleased with the service given.

Finley · 2 October 2024

★★★★★ 5/5

Google

Joelle was a fantastic estate agent who showed us round a house. She was very knowledgeable and was able to answer all of our questions!

Laura · 28 April 2024

★★★★★ 5/5

Google

Paul Unwin was lovely and friendly . He guided us around a property with knowledge and was very helpful .Pual is a very pleasaent and considerate and we would not hesitate to ask for help in the future

Steve · 1 July 2023

★★★★★ 1/5

Google

AVOID AT ALL COST FOR YOUR OWN SAKE. I am genuinely and utterly shocked by the poor standard services we experienced from this agency. I must say I have never dealt with an agency of this low standard before. I advise anyone who want to stay sane and not waste their money to avoid it at all cost. I will write what we were subjected to by them and you can judge for yourself. My nephew and niece (I am their guarantor as they are still students) were told that they were chosen by the landlady for an apartment in Nottingham and promised the moving date to be on the 7th of October. We received a call saying that the date has been changed as they cannot facilitate with moving in during the weekends and changed it to the 9th of October. They have contacted us after this date just to say that the landlady decided to extend her previous tenant stay for the 19th of October (keep in mind, she did not even discuss it with us beforehand or offered a single word of apology). We were told by the agency that the tenant will be definitely moving on the weekends before the 19th of October so they can arrange for the electricity check and organise everything. The 19th came by, my niece went to them in person just to be told that the property failed the electricity check (on literally the same day without giving us any heads up) and that the moving date will be extended to the 30th of October and were giving some useless excuses saying the tenant kept pushing the date of the key collection till the 18th of October (did not bother to contact or push the landlord in anyway). We were furious but did not have much option because we have already invested so much time on it. The 30th of October came by, we kept calling them but they kept informing us that the person in charge of the property will be in contact with us later and that did not happen at all. We had to go in person and after multiple confrontations and asking to meet the manager (which they never allowed us to), we were told we will be given the key on the 31st of October but the apartment would have not been cleaned as they have only reserved the cleaning agency for the 1st of November. We took the key on the 31st from them and guess what, the key did not work and did not fit the lock at all. We were not even sure at that point whether we were given the wrong key or not but I sent them a long email complaining about their services. Today (the 1st of November), we picked up the correct key and the apartment was in absolute shocking state. Not just from the cleaning perspective, so many stuff were left behind from the previous tenant (keep in mind, they had all the time from the 19th of October till the 31st of October but did not bother to do a thing about it). Absolutely disgusting and unprofessional services and I would definitely discourage anyone from using their services (I might genuinely speak to a solicitor for an advice because I definitely believe that we were taken advantage of). I wish I could rate them a 0 star but unfortunately this does not work with Google review.

Khadija · 30 November 2023

★★★★★ 1/5

Google

AVOID. I'm not one for leaving reviews but this service is so laughable it's got to be done. The agency has owed myself and my housemates £525 each for 3 months now, any efforts at communication is ignored. I'm not sure as to why they're so desperate to hold onto our £4,000 for so long but it shows a lot about the company. Don't be fooled by the high rating, they practically beg you to rate 5 stars when you're in the office. Right from the beginning of the process it has been shambolic, the day before our move-in date we were told to wait another week as the property wasn't ready and they hadn't bothered to write up the tenancy agreement yet. Upon arrival the property was still a state, The garden was full of broken chairs, car tyres and stolen road signs, recycling bin was already full. construction material left in the hallways and random sets of draws sat in the hallway waiting to be taken away. We left the property in a far better state than we found it yet were still charged a £75 cleaning fee and £35 removal fee for the same waste left by the previous tenants. I could continue to list of issues, personally I would recommend staying clear. I am not expecting this to get resolved any time soon and I'm sure my review won't lead anywhere, possibly get the same careless copy & pasted response all the other reviews have received.

Joe · 30 November 2023

★★★★★ 5/5

Google

I lived in a property managed by Leaders and everyone I encountered from the team were nice, friendly and always ready to help. My property manager, Rebecca was delightful. She was always very professional and responsive; she replied messages quickly, followed through on her promises and did her best to help however she could.PositiveResponsiveness

Uche · 27 August 2021

★★★★★ 5/5

Google

It was a great experience, Kully is fantastic and awesome service

Ritesh · 12 December 2024

★★★★★ 5/5

Google

Luke was really friendly and professional when helping me look for a property. I felt like he really took on board my situation and wanted to help find me somewhere. He gave lots of helpful advice and was always super quick to respond to messages.

Freya · 29 October 2022

★★★★★ 5/5

Google

Kully Landa was extremely friendly and helpful. Showed us around and offered great help with my car which had overheated. Great and responsive staff

Linthecia · 28 April 2024

★★★★★ 5/5

Google

Kulvinder Landa was very efficient and great communication. Answered any questions I had in a positive polite manor. Was open and honest and very prompt with dealing with my interest .

Simone · 30 November 2023

★★★★★ 5/5

Google

Had a great experience with Leaders. Rory was great at clearly communicating all information I needed about the property and made the application process easy. Owen was lovely at the property viewing, showed me around and answered all questions so I can make the best informed decision. Recommend these guys!PositiveResponsiveness, Quality, Professionalism

Indre · 24 October 2021

★★★★★ 5/5

Google

Josh is very polite and provide excellent information we are very satisfied with his service thank you

Manisha · 19 August 2024

★★★★★ 5/5

Google

Great service and quick response to my queries. Really appreciate how polite and helpful Kully Landa was with us today.

Ayesha · 27 June 2024

★★★★★ 5/5

Google

We viewed a property today, Josh was very descriptive about showing everything around and overall good team work.

Maria · 27 July 2024