Every review we hold for the Arnold office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally Really Good
Although our move did not materialize (through no fault of Holdens'!) the team at the West Bridgford were an absolute pleasure to deal with.Amy, Liberty, Lianna & Beth were fantastic and really supportive within the entire process and made things really stress free.The company is very pro-active in their approach for looking for vendors for a house sale, along with a really detailed and professional brochure for your house, making it look really appealing to the market100% recommend from myself
Daniel · 12 July 2023
Agent replied · 30 December 2023
Thank you Daniel for the glowing review!
★★★★★ 5/5
Trustpilot28 Gisbey Road - Holden Copley Long Eaton
5 Stars from us! I cannot put into words how fantastic Holden Copley Long Eaton have been during the process of selling our house. From the initial meeting through to the end of the process they really have been fantastic. I would like to highlight for us, the communication has been fantastic. Every email answered within hours, phone calls are always picked up. It really does make a super stressful situation (moving house) so much easier knowing you have a good team of people behind you looking after you every step of the way! I would like to thank the entire team at Holden Copley Long Eaton for their help and support throughout the process. Special thanks to Josie Plester, Jasmine Greenway, Kerstin Brougham, Laura Thums, Esther Tender and Jude Bush for providing us with an outstanding service and keep communication open throughout the process.
Bradley · 12 July 2023
Agent replied · 30 December 2023
Hi Bradley, that is great to hear! Thank you so much.
★★★★★ 5/5
TrustpilotMassive thank you to Josie at Holden Copley!…
I can't thank Josie at Holden Copley enough - she is an absolute rockstar and a credit to the company!It's the first time I've ever sold a house and having to do it alone was initially very daunting but the Holden team have been amazing from the point of valuation, photographs and marketing to the viewing agents and especially the sales progression by Josie, I've felt supported and heard by her throughout; she's kept me informed regularly and has gone above and beyond to find out information that even my solicitor hasn't. It's been a very long and stressful (and still ongoing) process (not in any way because of Holden), but Josie has been absolutely brilliant and I honestly think I would have lost hope a while ago had it not been for her support and hard work to keep the momentum. The fact that she's also been helping other sellers and buyers at the same time as me blows my mind because of how efficient she is. Needless to say I strongly recommend Holden Copley and if you are a first-time seller, fret not, you will absolutely be taken care of.
TahneeRoseC · 7 July 2023
Agent replied · 30 December 2023
Thank you for the fantastic review and recommendation!
★★★★★ 5/5
TrustpilotHarry in particular was fantastic and…
Harry in particular was fantastic and very informative from start to finish. Thank you :) and agents are very helpful and helped me with booking my viewings at short notice.
Milli · 30 September 2026
Agent replied · 11 October 2026
Thank you Milli, we appreciate it!
★★★★★ 5/5
TrustpilotHome sale
We are very impressed with Holden Copleys communication. Kept us informed all the way through the process. Showed people round and got us a good price. We will definately use them again. 100% satisfied.
Lisa · 3 September 2026
Agent replied · 25 September 2026
Thank you Lisa!
★★★★★ 5/5
TrustpilotI’m currently in the process of selling…
I’m currently in the process of selling my home and, going forward, renting with them. It’s been a long and complicated process due to the fact that it’s a lease hold property. But we are at the business end of things now and Melissa is doing a stand up job of ensuring the sale goes through ASAP. It’s been challenging at times so thanks for all your patience. I’d also like to thank Matt, one of the Directors, who has given me some grace and agreed to keep my rental property until my sale has been completed.Also many thanks to Kerry, who is dealing with my future rental.
PAUL · 23 June 2023
Agent replied · 24 August 2024
Thank you for your feedback! We're glad to hear that Matt and Millie provided patient and understanding support throughout your rental process.
★★★★★ 5/5
GoogleWe recently sold a property and Melissa dealt with our transaction. She was very efficient in her handling and updated us every step of the way! There was times where there was no progress from the buyers end & Melissa made sure to chase them and progress things. I would highly recommend Melissa to deal with anyone’s affairs!
Simon · 22 September 2024
Agent replied · 22 October 2024
Thank you for your fantastic review! We're so pleased to hear that Melissa kept you well-informed and helped move things along smoothly.
★★★★★ 5/5
TrustpilotA great experience so far
A great experience so far. I’ve been kept up to date with progress and next steps which makes this process so much easier! Great customer service from the team and a special shout out to Liv who is a true credit to the company!
Paula · 23 February 2026
★★★★★ 5/5
GoogleExcellent service from start to finish. Sheryl kept buyer and seller updated every step of the way. Sale complete in 10 weeks thanks to the great service!
Lucy · 11 October 2025
Agent replied · 11 October 2026
Thank you Lucy!
★★★★★ 5/5
TrustpilotAmazing!
Holden and Copley have been absolutely amazing - they have made the process of buying our first home so smooth and easy. Melissa especially has been on the other end of the phone/email the whole time keeping us updated and informed, she’s been amazing. We also couldn’t have done any of the process at all without Lucy from Arnold who really helped us out and gave us advice when needed! Chloe from Mapperley has also been so helpful and replies so quickly, making the whole thing so easy.
Izzy · 27 May 2026
★★★★★ 5/5
TrustpilotAn excellent and professional service…
An excellent and professional service throughout. I sold and purchased a property through Holden Copley and they’ve made the process extremely easy. Keeping in communication throughout and making everything as seamless as possible. A special mention to Lianna who has been excellent in managing all of the transactions in the chain and has been brilliant with me! I would absolutely recommend Holden Copley to anyone in the future.
Charlie · 26 March 2024
Agent replied · 24 August 2024
Hi Charlie, thank you for the review!
★★★★★ 5/5
TrustpilotAbsolutely outstanding support
I was dealing with the Hucknall branch of Holden Copley and honestly they did nothing but help and support me every step of the way. Adam was dealing with the sale of my house within the branch and his professionalism and outstanding service really did shine. Thank you for the updates and support you gave me throughout this journey, i appreciate everything you have done.
Laura · 20 May 2024
Agent replied · 24 August 2024
Thank you Laura, we really appreciate it.
★★★★★ 5/5
GoogleWe are landlords who moved our property to HC after problems with our previous management company. From Day 1 they have been highly competent and thoroughly professional. This began with Chloe and Lili handling the contracts (both with us and with the tenants), and subsequently Millie has been highly efficient and proactive at dealing with maintenance issues. They also appear to share our values regarding the importance of keeping tenants happy, not just looking to squeeze as much money out of them as possible. Very pleased that we made the move.
Pat · 3 June 2023
Agent replied · 1 October 2023
Hi Pat, thank you so much for a glowing review! We really appreciate this and it has been a pleasure working with you thus far. Kind regards
★★★★★ 5/5
GoogleI cannot rate Holden Copley highly enough! From start to finish they have been amazing!
Jordan as the initial Valuer, followed by first hand contact with Matt. Continued communication from all of the team and exceptional service from Ellie when securing the buyer. Due to their expertise, my house had multiple offers and was sold within 1 week of being on the market. Lianna was fantastic in progressing the sale quickly, with consistent and regular updates, and she was always available for any questions.
Thank you to all of the team at Holden Copley! They made selling my house effortless. I would recommend them to all friends and family. 5/5 ⭐️
Charlotte · 3 June 2023
Agent replied · 1 October 2023
Hi Charlotte, thank you so much for taking the time to leave such a glowing review of your experience with us! We are thrilled to hear that you cannot rate us highly enough and that we have been amazing from start to finish. Thank you for recommending us to your friends and family. Your trust and support mean the world to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
★★★★★ 4/5
GoogleI would like to thank both Laura and Melissa for seeing through the sale of my mums house from start to finish. Some teething issues with accompanied viewings were resolved quickly once they were brought to Laura's' attention. Chasing up solicitors to see help along the legal aspects of the sale were competently dealt with by Melissa. All in all a good experience. Thank you both once again.
Patricia · 11 December 2025
Agent replied · 11 October 2026
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear Laura and Melissa were able to resolve matters promptly and support you through the sale, and we’ll be sure to pass on your kind feedback to them both.
★★★★★ 5/5
TrustpilotSheryl was really helpful and assisted…
Sheryl was really helpful and assisted us through the whole process.
Sophie · 11 October 2026
★★★★★ 5/5
GoogleJosh was a great help in finding a place for us to rent in the Nottingham area on really short notice. After listening to what we were looking for he put forward two really good fits for us to consider, one of which we are hopefully going to be moving in to! Thank you, would definitely recommend
Marcus · 22 September 2024
Agent replied · 22 October 2024
Thank you Marcus, we really appreciate your recommendation.
★★★★★ 4/5
TrustpilotI am particularly impressed with the…
I am particularly impressed with the Arnold branch. George did the valuation and we agreed on a price. Unfortunately it was seen to be a little high with no interest in the first 2 weeks! I then received a call from Lydia to discuss changing to a guide price which we did. After that I received several viewings and within a further 2 weeks had received an offer which I have accepted. Once the offer was agreed I have been kept informed on the buyers situation and that all the necessary paperwork was now received.
Heidi · 19 May 2026
★★★★★ 5/5
TrustpilotHave been with Holden & Copley as…
Have been with Holden & Copley as managing agent for our rental property which wasn't going too well and after initial issues with one of the tenants, Lexy was assigned to help resolve this. Once she had introduced herself our, immediately she targeted the problems with professionalism, great communication and turned all the problems around. Thanks Lexy for your focus and support.
Colin · 26 June 2024
Agent replied · 24 August 2024
Thank you for your wonderful review! We're thrilled to hear Lexy's professionalism and great communication turned things around for your rental property.
★★★★★ 5/5
TrustpilotHouse sold through Holden Copley Mapperley
Holden Copley recently helped us sell our house and made the process really straightforward. A special thanks to Daniel from the sales team in Mapperley and to Melissa for helping us progress the sale to exchange. Both were most helpful and always on hand to quickly answer emails/phone calls and keeping us updated throughout.
Elin · 1 November 2024
Agent replied · 23 November 2024
Thank you so much for the review!
★★★★★ 5/5
GoogleThe process so far has been faultless! Within 2 weeks of our property going on the market and a high amount of interest and offers, we’ve agreed a sale! HC have really listened to our priorities and their advice has been so helpful. We’ve been in the safe hands of Brooke who’s communicated regularly with me throughout, taken all of my questions and queries along the way and shown from day one that we can put our trust in her. She’s gone above and beyond at times and also been generally lovely to deal with - you’re an asset to HC, Brooke! Thank you so much to Brooke, Tom and the whole team - we know you all play your part in making everything go so smoothly!
Claire · 4 May 2023
Agent replied · 1 October 2023
Thank you for taking the time to review your experience, very much appreciated.
★★★★★ 5/5
GoogleI used Holden Copley as buyer and I have had such a wonderful experience. An especially big thank you to Simon and Kerstin from the Arnold office. Simon was present for some of my viewing and was always so kind, welcoming and knowledgeable. He also always recognised and remembered who I was which was so lovely as a first time buyer! Kerstin has been my contact for the sale and just so kind and patient with me as I navigate this journey and is always keeping me up to date with everything that is going on! A huge thank you to everyone at Holden Copley but especially Simon and Kerstin!
Leah · 4 May 2023
Agent replied · 1 October 2023
Thank you for taking the time to review your experience, very much appreciated.
★★★★★ 5/5
TrustpilotLianna was helpful throughout the sale…
Lianna was helpful throughout the sale of the house we were selling on behalf of my deceased god mother. Her communication was very good and kept up up to date regularly.
Kate · 22 May 2026
★★★★★ 5/5
TrustpilotLeah Raynes at Hucknall Holden Copley…
Leah Raynes at Hucknall Holden Copley has been an absolute superstar. She is always quick to return phone calls and she will always keep you informed of any changes or visits well ahead of time and just generally a pleasure to communicate with. Her honesty shines through and you can put your trust in her as she will do her best to help and advise
Tracie · 17 April 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled to hear that Leah provided exceptional service, and we truly appreciate your feedback and recommendation.
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