HoldenCopley Nottingham reviews in Arnold

★★★★★ 1/5

Google

I sold my house with holden copley (HC), and there were many issues throughout the process which has caused this negative review. Firstly, there were many issues in HC showing people around my property. This includes HC staff not setting my alarm when leaving the property despite being told to do so. They also "forgot" to open the garage for viewers to view my garage on several occasions. There was a time which my fuse was tripped during a viewing, i was not informed of this. HC staff just left my property without calling me. Once an offer was accepted, HC staff were informed of a time and date of a survey however they did not tell me that they had given access to my property and simply let the surveyor in my property without notice. It was at this point that HC felt that they should compensate me. However what happened after, triggered this review. I call to ask for an update on the completion of the sale of my property. HC staff just simply tell me that they are too busy today and are dealing with 27 completions. If you are "too busy" why take on more business than you can manage? In actual fact i am getting more updates on the completion of my property from the seller's estate agents than my own!

A · 1 October 2020

★★★★★ 5/5

Google

Buying a house from Holden and Copley was a swift and easy process, although stressful and nail biting at times the team always seemed to put me at ease. I dealt with Ellie who has the most wonderful telephone manner, very friendly and helpful, perfect for the sales team, almost felt as though I was talking to a friend! And Melissa who I dealt with the most. Melissa’s email responses were quicker than the speed of light and when buying a house it always makes you feel better to be kept up to date, again friendly and helpful, a great team, hopefully I will NEVER have to do this again but I’d consider Holden and Copley for sure if I did!

Lindsay · 1 October 2020

★★★★★ 5/5

Google

The team were great in handling our move in, special thanks to Layla who was our main point of contact. Everything was sorted really quick and the move in box was a lovely touch! Thank you.

Gemma · 1 October 2022

★★★★★ 5/5

Trustpilot

Sold and purchased with Holden Copley…

Sold and purchased with Holden Copley and they helped and supported us all the way through. Lauren and Lianna looked after us and kept answered all our questions. Would definitely recommend Holden Copley

James · 16 December 2024

★★★★★ 5/5

Trustpilot

Thanks to Millie and the team in…

Thanks to Millie and the team in lettings delivering an excellent service for my managed properties. Would recommend.

Jonathan · 23 February 2024

★★★★★ 5/5

Google

I recently used Holden Copley for the letting out of a couple of properties. Having received such an impressive service, I felt nothing but compelled to leave this review, which is greatly deserved. Luke and Layla have simply been fabulous - they have a high level of integrity and they are extremely pleasant to deal with. They also seem to have a knack for finding simple solutions to something a landlord might get worked up or worried about. I found them to be very patient and accommodating with great problem solving ideas. Maybe most importantly, and I can’t stress this enough, from my perspective it seemed like they were fair to both sides when matching a tenant with a property. I was happy with their tenant due diligence and I feel that as a landlord they would have represented me in a positive light to any prospective and my new tenants. The happier the tenants, the better chance there is of a happier landlord. As well as Luke and Layla, I must also mention Ryan, Alexandra, Ellisia, and Verity - as well as the entire team. There is a seamless operation in place where everything gets done straight away and to a very high standard. I have never had to chase anything up and the quality of work has been fantastic. Thank you Holden Copley. I will definitely be returningPositiveResponsiveness, Quality, Professionalism, Value

Nevin · 28 August 2020

★★★★★ 4/5

Google

I have just brought my first property and have found them to be very helpful, professional and great with communication. I dealt mostly with Jasmine who was all of the above. However i was left slightly deflated on collecting the keys to my first home, i wasnt expecting ticker tape and a brass band or anything just a little more than a white envelope with the keys in and a here you go, not even an enjoy your new home, just a look of is there anything else…. At the end of the day its just business to them and mine had ended with that sale.

Sharon · 3 February 2023

★★★★★ 5/5

Google

I do not normally write reviews but on this occasion I would like to say a big thankyou to Josie Plester at Holden & Copley for the constant updates and smooth transaction in my purchase of a recent a property. Holden & Copley are a great company to deal with but what makes Holden & Copley great is having great staff that give such great customer service like Josie !!

J · 1 May 2025

★★★★★ 5/5

Google

Eleanor at Holden Copley has been a pleasure to deal with. She has been informative, quick to keep us up to date and is always helpful.

Emily · 2 August 2023

★★★★★ 5/5

Trustpilot

Esther is very professional and…

Esther is very professional and knowledgeable using Holden and Copley has been very easier would highly recommend

Grant · 1 March 2024

★★★★★ 1/5

Trustpilot

Really disappointing experience.

Really disappointing experience.Joe (Long Eaton) gives an excellent sales pitch but failed to deliver on any of his promises.People in the office showed no common sense when arranging viewing times and how this might be done in a time efficient manner.We ended up doing most of our viewings due to a combination of them ‘not being available’ and the poor quality of the person they did occasionally provide.Despite setting out clear expectations of information we would like conveyed to prospective buyers, the agent who did do some viewings demonstrated he knew none of this and ‘the house would just sell itself’ Despite repeated promises that Joe would be taking over the viewings, we think in the end he only did one. Furthermore, we had an agent who failed to turned up at all for one viewing they had agreed to do and when questioned as to the feedback, lied to our faces. We have it on security camera that the potential buyers were left waiting outside our house for over half an hour with no agent before they gave up. We were told they had simply decided not to view the property, without mentioning the agent hadn’t turned up. We asked Joe to look into this, he never bothered to get back to us about it. Whilst we felt it needed pushing much earlier, Lianna put in some hard work in the final weeks of the transaction when the solicitors were being difficultWould not use again

Sarah · 16 December 2024

★★★★★ 1/5

Facebook

Really disappointing experience. Joe (Long Eaton) gives an excellent sales pitch but failed to deliver on any of his promises. People in the office showed no common sense when arranging viewing times and how this might be done in a time efficient manner. We ended up doing most of our viewings due to a combination of them ‘not being available’ and the poor quality of the person they did occasionally provide. Despite setting out clear expectations of information we would like conveyed to prospective buyers, the agent who did do some viewings demonstrated he knew none of this and ‘the house would just sell itself’ Despite repeated promises that Joe would be taking over the viewings, we think in the end he only did one. Furthermore, we had an agent who failed to turned up at all for one viewing they had agreed to do and when questioned as to the feedback, lied to our faces. We have it on security camera that the potential buyers were left waiting outside our house for over half an hour with no agent before they gave up. We were told they had simply decided not to view the property, without mentioning the agent hadn’t turned up. We asked Joe to look into this, he never bothered to get back to us about it. Whilst we felt it needed pushing much earlier, Lianna put in some hard work in the final weeks of the transaction when the solicitors were being difficult Would not use again.

Sarah · 15 December 2024

★★★★★ 5/5

Google

Wonderful experience for first time buyers. Ellie was incredible - super supportive and on hand to help us throughout the initial sales process. Would highly recommend in general and Ellie in particular. :)

Beth · 5 December 2022

★★★★★ 5/5

Trustpilot

Brooke and the team made the viewings…

Brooke and the team made the viewings so simple and managed to sell my house within 2 weeks

Stephen · 26 January 2024

★★★★★ 2/5

Google

Initially the service was great, just like the beginning of a relationship, whenever we needed it we were attended to immediately. After completing the mortgage, it seems that the service has changed, my wife and I called several times, no one answered the phone, after several attempts we managed to speak with the attendant, but the person who actually dealt with the whole process could not speak and we were informed that he was busy. My indignation was that she spent 4 days busy without giving us a return, not even answering a call and spending 5 minutes. When picking up the key at the office, I insisted on not even meeting the person we dealt with throughout the process. A simple attention detail left 6 months of work with a not very good evaluation.

Rudinei · 4 January 2023

★★★★★ 5/5

Trustpilot

HC = fantastic service

Always on it; always available and responsive. I really couldn't ask for more. Thank you Lexi, Elliot and all the team at HC :)

Nigel · 27 March 2025

★★★★★ 5/5

Trustpilot

Friendly

Josh was very warm and welcoming, he answered all of our questions with as much information as possible

India · 19 January 2024

★★★★★ 5/5

Trustpilot

Excellent

HoldenCopley provided an excellent service throughout the entire process of me purchasing my first property. Lianna and Esta especially were both incredibly reliable from start to finish, and always very helpful whenever I needed any questions answering or any problems being dealt with. Would definitely recommend them to anyone thinking of buying or selling. Thank you :)

Yusuf · 10 July 2024

★★★★★ 5/5

Google

Had a viewing at a Property with Josh Mohtady yesterday, and despite it being his first day on the Job for Renting and Letting, Josh was more than helpful, friendly and professional. Holden Copley so far have been punctual getting back to me either via email or phone, and given the property is ticking lots of boxes for us, we're likely to start renting it soon.

Austen · 1 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend

Thanks HoldenCopley for helping us getting our first home in the UK, highly recommend to anyone who is considering Holden Copley. Once again, thanks Lianna for her help throughout the process

Issac · 15 December 2024

★★★★★ 4/5

Trustpilot

Initially a delay in fully marketing…

Initially a delay in fully marketing our property. Since then we have been fully informed and the Senior sales assistant Ella Simpson could not have been better.

John · 27 May 2026

★★★★★ 1/5

Google

I rang to view a property to told they are waiting on the sellers to confirm then to call them back 3 time's to still be told waiting on sellers all I kept getting I will pencil this time in false hopes . I asked them to call me back to confirm still nothing waited a week to then go online for it to say sold subject to contract. So frustrating wouldn't use them if I saw another property I liked very unprofessional. 😡😡

June · 5 December 2022

★★★★★ 5/5

Trustpilot

A very good viewing

A very good viewing. Baileigh was very professional and knowledgeable concerning all aspects of the property.

Neil · 13 February 2024

★★★★★ 5/5

Trustpilot

Great experience with this agency so…

Great experience with this agency so far, in particular Millie Hastings, Lili Moore, and Elliott Bradshaw.

Landlord · 9 February 2024