5/5
Very good experience
Very good experience ! Josie Plester is fab
Agent replied · 23 November 2024
Thank you Anja!
Trusted Agent profile · Arnold
★★★★★
1,872 reviews across 3 platforms
26 High Street, Arnold, NG5 7DZ
HoldenCopley's office in Arnold, at 26 High Street, is rated 4.7 out of 5 across 1,872 reviews on three platforms, including 1,041 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards HoldenCopley won in 2026.
1,041
Reviews on Google
This office
139
Reviews on Facebook
This office
692
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. HoldenCopley Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Arnold.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
Very good experience
Very good experience ! Josie Plester is fab
Thank you Anja!
1/5
Awful service
Do not allow them to do accompanied viewings if you want to sell your property !!! We’ve tried on a number of occasions to view various properties where they are doing the viewings and there is no flexibility for people that work full time. I would hate to think I could be losing out on a sale because I had paid them to show potential buyers around my property!! Awful service
Hi Alison, I apologise for any inconvenience you've experienced regarding the viewings. We understand it can be challenging, and we want to assist you as best as we can. Could you please email me at helen@holdencopley.co.uk with more details? I'll investigate the situation and work towards finding a solution that meets your needs. Thank you for bringing this to our attention.
5/5
Millie is Brilliant
Millie has been fantastic with my unconventional rental. I would highly recommend Millie and Holden Copley.
Hi Andy, that is great to hear. Thank you
4/5
The initial contact was friendly and efficient and allowed us time to arrange what we wanted to do before we proceeded with the sale. We found it slightly confusing when we were passed from the Long Eaton office to Arnold who continued to press us to put the house on the market. When we were ready to do so things progressed smoothly with the Long Eaton office staff being as helpful as possible. The sale was completed in 3 months.
Hi Joyce, thank you for the 4* and the review. We will take your comments on board. Much appreciated!
5/5
We have been super impressed with the service at Holden Copley, and have felt particularly supported by Leah - not sure we would have secured the house we loved without her! She listened to our situation, and kindly mediated between us and the vendor, and I really believe she made such a difference for us by taking the time to support our offer. Her clear communication and compassionate approach has been very reassuring to us as first-time buyers! Thank you 😊
Hi Tierney, thank you so much for your kind words and glowing review of our service at HoldenCopley! We are absolutely delighted to hear that you had such a positive experience, and we appreciate you taking the time to share your feedback with us.
5/5
I have recently put my house on the market and agreed a sale using Holden Copley. They were very quick to respond from valuation all the way through to confirming acceptance of the offer that had been put forward. Would definitely recommend them to others and use again in the future. Their 360 degree imagery was great and makes them stand out from others in the market. Jack was very helpful throughout and has been responsive when I have asked questions about next steps. This is the first time I have sold a house and he has assured me no questions are stupid. We still have to find a house to buy - so fingers crossed the right house comes along now!PositiveResponsiveness, Professionalism
5/5
I have recently completed purchasing a property with the help from Melissa at Holden Copley Arnold. The service I received has been amazing, the whole process has been fast and stress free. Melissa was always really helpful and attentive through the process. As a first time buyer I had little knowledge of the process of purchasing a property. Whenever I had questions Melissa would respond back professionally and quickly. I will definitely use Holden Copley in the future. I would highly recommend using Holden Copley for anyone who is looking to purchase a property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Lianna has been amazing with us buying…
Lianna has been amazing with us buying our first house. She has answered our 1000 questions when we’ve been stressing. Couldn’t ask her better!!
We really appreciate it, thank you!
5/5
We have just sold our house with Holden Copley and it's been a seamless 6 months of dealing with many of their employees, from the valuation to the photography to the sales negotiation to sales progression, everyone has been great and so helpful. Georgia especially has always been on the ball with updates and answered any questions promptly over the past couple months. I wouldn't hesitate to recommend Holden Copley to anyone.
5/5
Thanks to Melissa dealing with all my…
Thanks to Melissa dealing with all my issues straight away
Thank you Peter
4/5
A challenging sale with the current market, 4 buyers pulled out through collapsing chains! got there in the end! Marketing is fantastic, photos, video tours and the package they promote. Also able to speak to the directors when i needed reassurance on my sale which was pleasing.
Hi Lee, we are glad we got there and that you were pleased with our services. Thank you for leaving us a great review. All the best, HC
3/5
Mixed bag - good and bad
Had a recent experience with HC marketing and managing my house sale. The experience was a real mixed bag. House details and photos excellent with a professional virtual tour.Accompanied viewings also good in the main but with a few issues along the way. Comms were average as they do not assign you a single sales advisor, every time you call in you end up speaking to a different person so there is little continuity. Some of the business decisions taken by the staff were poor and my house sale which fell through could have been avoided. They could have got me more money for the property than they did. Some of my phone calls were not returned.
5/5
just sold a property through HoldenCopley Very efficient staff always friendly and polite and always kept me informed what was happening would highly recommend
Thank you Pete, congratulations on the sale!
5/5
Very helpful Nick with all information…
Very helpful Nick with all information about the house and extra information about area. Thank you Nick
That's great to hear, thank you.
5/5
My experience of working with HoldenCopley to sell a home has been really positive. We couldn't have wished for more knowledgeable support and effort in marketing the property, right from the agent who came to do the initial valuation through to working with Esta on the sale. She has been proactive in her communications and has a calm, cool manner that gave me great confidence and enabled me to feel comfortable that everything was heading in the right direction. Thank you to all the team.
Hi Trish, thank you so much for taking the time to leave us such a wonderful Google review! We truly appreciate your kind words and are delighted to hear about your positive experience with our estate agency.
5/5
Absolutely fantastic company,my partner…
Absolutely fantastic company,my partner recently bought a property (Nottingham branch)very professional , friendly and fantastic communication, the process was very smooth from start to finish and they kept us in the loop every step of the way! Would highly recommend this company , very happy and a great outcome well done Holden Copley 😊👌
Thank you for a great review and recommendation Tammy!
5/5
Moved into my first home in the UK and I believe holden copley couldn’t have done a better job at it. Very responsive and extremely helpful. I was dealt with Chloe and she’s one of the best agents.
Hi Shayan, that is great to hear! Thank you so much and we hope you are enjoying your new home.
5/5
Amazing service from Holden Copley
Amazing service from Holden Copley. They were extremely informative and helpful throughout my rental process and very easy to get hold of. Kerry in particular gave me peace of mind and made everything a lot easier. Josh also gave an amazing viewing experience and check in. I am so happy with my new home, 5 stars all round!
Thank you Emily!
5/5
Holden Copley have been great in handling the sale of my house so far. I know they are busy agents but they are very responsive and work incredibly hard. Special thanks to Yasmin, Tom and Josie as well as the other negotiators at the Arnold branch.
Hi Erica, we are so pleased that you were happy with our service. Thank you for leaving us a great review!
5/5
I can’t praise HoldenCopley enough for…
I can’t praise HoldenCopley enough for their exceptional service during the selling of my auntie’s property. Lianna, my sales progressor was amazing throughout. We did have a few bumps along the way, but Lianna’s communication and negotiations skills soon smoothed things out. Thanks also to Joe and Amy. Great professional team, I would highly recommend HoldenCopley to anyone buying or selling property.
Thank you for your wonderful review. We’re thrilled to hear about your positive experience with Lianna, Joe, and Amy. Your recommendation means a lot to us.
5/5
An excellent team
The team were professional, reliable, and dedicated to making the sales journey seamless and painless. Special thanks to Sheryl Parker - she is knowledgeable, personable and on it!
5/5
I have had good experiences with all…
I have had good experiences with all the staff who have worked on my house sale including valuers, admin, photographers. I wanted to single out Sarah for the excellent support she has been in progressing matters. Moving house is a really stressful experience and she has dispelled some of that with a practical and professional approach that I really appreciate. Thank you!
Thank you for your wonderful review. We’re delighted to hear about your positive experiences with our team, especially Sarah. Your appreciation means a lot to us.
5/5
Estate Agents Excellence
From the start HoldenCopley have been excellent. The advertisement for the property we wanted was excellent with a virtual tour of the bungalow. There was also a comprehensive group of photographs. The description of the property also proved to be accurate.The viewing with Nicola Cook went very well. She was informative, friendly and very professional. Follow up discussions went well, and we received all the help we required. In all our experience with HoldenCopley has been excellent. A first class estate agent
5/5
HoldenCopley manages my property in Nottingham, and I find their services to be excellent. They have helped me find great tenants and are always prompt in their responses. Their staff members Lexy, Jack, and Luke are exceptional, you can rely on them for the best advice on purchases. They have also assisted me in resolving an improvement notice from the council.
Thank you for your fantastic review! We're thrilled to hear that Lexy, Jack, and Luke have provided you with excellent service and reliable advice.
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Yes. HoldenCopley Nottingham won Platinum in The Trusted Agent 2026 awards.