David James Estate Agents Arnold reviews

★★★★★ 5/5

Google

Thank you Nick for the great viewing!

Finito · 27 March 2024

★★★★★ 5/5

Google

Nick was very helpful, great ideas too!

Swaira · 27 March 2024

★★★★★ 1/5

Google

Back in 2023 I tried to buy a house David James was marketing. After three frustrating months waiting for the vendor to find an onward purchase, with no sign it'd ever actually happen, I gave up and abandoned the purchase. Months later DJ approached me again. It said the property was back on the market and promised a quick, chain-free sale this time. Despite misgivings I agreed to buy it. Over the following month DJ reiterated its awareness of the conditions and in the light of my previous experience, how important they were. A month into the process an email suddenly arrived. DJ told me our "chain-free" transaction was now a part of a chain! I pointed out at once that this broke their promises. DJ's response (which felt like gaslighting) was to try and convince me what a great thing this new chain was. If I wanted to learn more I'd have to wait, it said, until another agent returned from holiday. This created the impression of a bait-and-switch. It felt like I'd been promised a chain-free transaction so I'd commit my time and money, then get railroaded into accepting one. I demanded the branch manager get involved. When no answers emerged by the next morning, I said if the vendor wasn't going to honour the original terms I needn't honour the price. I set a deadline for DJ to explain why its statements about the sale hadn't matched reality or I'd be gone. The branch manager seemed to take little interest in the unfolding disaster. She forwarded my email to the vendor, whose response appeared to confirm the situation. The identity of the culprit - vendor or agent - was unclear. I was beyond appalled. I'd foolishly dared to hope things would go right this time, and instead of a lovely new home it appeared my trust had been badly betrayed. All the time, money and emotion I'd put into the process was wasted. *** 45 hours after DJ announced the chain, the original agent called. She had an embarrassing admission to make. There had never been a chain. The vendor was buying a new house but my transaction didn't depend on it. An employee new to the branch had misinterpreted what she was told and dreamed it up out of thin air. The error could've been quickly corrected had DJ's staff taken my concerns - and deadline - more seriously. Although DJ knew how delicate the transaction was, it assumed I'd just sit quietly for days when it appeared I was getting screwed. Uh no. Taking the explanation at face value, it meant I'd been put through two days of hell - hurried consultations with my solicitor, immense stress, no sleep, couldn't eat, missed work - for no good reason. A gruelling, traumatic experience - disappointed a second time over a house I'd loved. I fear the poor vendor fared little better. A review I'd posted on Trustpilot had attracted the attention of the management. I was asked if I'd delete it. I don't know if that's commonplace but it makes me take DJ's rating with a pinch of salt! *** DJ tried asked me to return to the sale. Words are cheap, so to show it was genuinely sorry for what it'd put me through I asked that it forego half its fee. DJ's director pressured me to restart my purchase in return for something much less. It felt derisory - like DJ assumed I was so desperate to buy the house I'd have no choice but to forgive it. He claimed not to understand why I wouldn't budge (A: principles). I even suggested the money be given to charity, but no dice. So that was that. A nightmare experience ending in no sale.

Alex · 25 July 2024

★★★★★ 5/5

Google

The staff and service received was extremely professional and helpful, especially when we hit some minor issues. We were kept fully informed of viewings and offers received and subsequently the support required by the sales team to deal with any issues raised. Even though our first buyer pulled out after failing to secure a mortgage, the team were very quick to get the property back on the market and secure three further offers. I found it was very easy to contact the team in the office in Arnold and they were always there to support any decisions that needed to be taken.

Jurek · 25 July 2024

★★★★★ 5/5

Google

Had an excellent viewing with Sarah @ david james 9th October 2025.

Sarah · 14 October 2025

★★★★★ 1/5

Trustpilot

Ambushed with a chain

Back in 2023 I tried to buy a house David James was marketing. After three frustrating months waiting for the vendor to find an onward purchase, with no sign it'd ever actually happen, I gave up and abandoned the purchase. Months later DJ approached me again. It said the property was back on the market and promised a quick, chain-free sale this time. Despite misgivings I agreed to buy it. Over the following month DJ reiterated its awareness of the conditions and in the light of my previous experience, how important they were. A month into the process an email suddenly arrived. DJ told me our "chain-free" transaction was now a part of a chain! I pointed out at once that this broke their promises. DJ's response (which felt like gaslighting) was to try and convince me what a great thing this new chain was. If I wanted to learn more I'd have to wait, it said, until another agent returned from holiday. This created the impression of a bait-and-switch. It felt like I'd been promised a chain-free transaction so I'd commit my time and money, then get railroaded into accepting one. I demanded the branch manager get involved. When no answers emerged by the next morning, I said if the vendor wasn't going to honour the original terms I needn't honour the price. I set a deadline for DJ to explain why its statements about the sale hadn't matched reality or I'd be gone. The branch manager seemed to take little interest in the unfolding disaster. She forwarded my email to the vendor, whose response appeared to confirm the situation. The identity of the culprit - vendor or agent - was unclear. I was beyond appalled. I'd foolishly dared to hope things would go right this time, and instead of a lovely new home it appeared my trust had been badly betrayed. All the time, money and emotion I'd put into the process was wasted. *** 45 hours after DJ announced the chain, the original agent called. She had an embarrassing admission to make. There had never been a chain. The vendor was buying a new house but my transaction didn't depend on it. An employee new to the branch had misinterpreted what she was told and dreamed it up out of thin air. The error could've been quickly corrected had DJ's staff taken my concerns - and deadline - more seriously. Although DJ knew how delicate the transaction was, it assumed I'd just sit quietly for days when it appeared I was getting screwed. Uh no. Taking the explanation at face value, it meant I'd been put through two days of hell - hurried consultations with my solicitor, immense stress, no sleep, couldn't eat, missed work - for no good reason. A gruelling, traumatic experience - disappointed a second time over a house I'd loved. I fear the poor vendor fared little better. A review I'd posted on Trustpilot had attracted the attention of the management. I was asked if I'd delete it. I don't know if that's commonplace but it makes me take DJ's rating with a pinch of salt! *** DJ tried asked me to return to the sale. Words are cheap, so to show it was genuinely sorry for what it'd put me through I asked that it forego half its fee. DJ's director pressured me to restart my purchase in return for something much less. It felt derisory - like DJ assumed I was so desperate to buy the house I'd have no choice but to forgive it. He claimed not to understand why I wouldn't budge (A: principles). I even suggested the money be given to charity, but no dice. So that was that. A nightmare experience ending in no sale.

Alex · 4 July 2024

★★★★★ 5/5

Google

Where to begin! What an incredible service we have received from David James. From the initial valuation to the photography to the sales team, we can't fault anything. Super speedy replies to emails. Lovely, polite, helpful staff who go above and beyond. Huge thanks to David for his expert guidance and to Kerry for keeping me sane during the process. It's a very stressful thing to go through but choosing David James to support us through it has made the journey possible. We can't thank you all enough! 🙏

Gina · 25 June 2024

★★★★★ 5/5

Facebook

Indeed you are a great and perfect manager for proving that binary and crypto investment is highly profitable. I made a deposit of $1000 and she traded on my account and behold I'm profit loaded, I'm so happy and I will always testify about her.. Thank you Miss Stella Robinson Contact her on Email: stellarobinsonfxtrading6@gmail.comWhatsApp: +19517037360

Joshua · 16 October 2022

★★★★★ 2/5

Google

I would have to say my overall experience was a negative one. The process started great, the person who came to value my mums property was professional and friendly, the office staff were great to work with, the level of service then dropped off as soon as I signed up with them. Being based overseas I was dependent on email communication, this is where the issues started, the staff were very slow at getting back to me or just never did, I found myself constantly chasing to get hold of anybody. The estate agents showing the unoccupied property on one occasion not only left windows open and lights on but also left the back door open, which must have been left open for a week, on more than one occasion the lights were left on, I felt they didn't treat the property with the respect it deservedNegativeResponsiveness, Professionalism

D · 25 August 2021

★★★★★ 5/5

Trustpilot

Thank you

Kerry is a very friendly, determined professional who was very understanding and patient. She was great and keeping me updated and very responsive. Kerry genuinely acted in my best interests where appropriate. She made a challenging situation so much easy to cope with. Thank you so much Kerry.

ABC · 15 June 2023

★★★★★ 5/5

Facebook

Kerry is a very friendly, determined professional who was very understanding and patient. She was great and keeping me updated and very responsive. Kerry genuinely acted in my best interests where appropriate. She made a challenging situation so much easy to cope with. Thank you so much Kerry.

Anna · 15 June 2023

★★★★★ 5/5

Google

I can not thank David James enough for their services in securing a sale for our home. From start to finish the service we received was top tier and made the whole process a lot more stress free. All the staff we dealt with through the Arnold branch were always super helpful and quick in responding to any queries that we have, Jane and Sarah in particular. But I have to say Sarah who managed our sale from beginning to end was always on hand to help with any questions we had and kept us in the loop throughout making us feel really informed and at ease throughout, which was particularly helpful given we moved out of the area. Sarah took charge and I felt ensured that no time was wasted in the viewings arranged through the feedback we received. Thank you again, I would recommend your services to anyone.

Georgia · 28 July 2021

★★★★★ 5/5

Google

We cannot fault the service we received from David James as a whole, right from Mr James coming out to value and advise us on the sale of the house we'd inherited, to meeting the staff in the Arnold branch and emails from other office members. They are professional, friendly and committed to helping the process to go smoothly. Thank you all.

Sandra · 29 July 2023

★★★★★ 5/5

Google

Very helpful, professional and friendly staff. Would definitely recommend. A special thank you to Kerry, Vicky and Anna

Kate · 30 March 2023

★★★★★ 5/5

Google

Sold with 2 weeks. A bit of wait for the buyers solicitor, but such is life.

Martin · 14 August 2025

★★★★★ 5/5

Google

It has been such a lovely positive experience working with David James. Thank you for everything.

Matt · 13 August 2025

★★★★★ 1/5

Trustpilot

had a terrible experience last week

had a terrible experience last week, agent named Charlie Coughlan ghosted us after telling that he was negotiating for our terms for landlord of the house we have viewed and were interested in. no response since

Yigit · 1 December 2025

★★★★★ 5/5

Google

Samantha showed me round a property Yesterday. She was really informative and gave me some good ideas too! I’ve viewed quite a lot of properties in my time and I’ve got to say she’s the best agent I’ve come across. Most of them are ignorant or think they know best about the property but she was nothing like that and she was really nice very helpful making it an enjoyable experience!

Tehzeen · 28 July 2022

★★★★★ 1/5

Trustpilot

Illegal hedgerow removal and verbal abuse

This company tried to illegally remove a hedgerow during breeding season and their employee Bekki Sparks was verbally abusive when lawyers and ecologists tried to tell her what the law was. It was incredibly unprofessional behaviour and I would not recommend dealing with a company that allows that.

Danica · 4 April 2023

★★★★★ 4/5

Google

Samantha was extremely friendly pleasent and helpful on our viewing of a property in Sherwood on Saturday. Totally recommend her. Grear service

Mosina · 28 July 2022

★★★★★ 5/5

Google

Samantha showed me round a property Yesterday. She was really informative and gave me some good ideas too! I’ve viewed quite a lot of properties in my time and I’ve got to say she’s the best agent I’ve come across. Most of them are ignorant or think they know best about the property but she was nothing like that and she was really nice making it an enjoyable experience!

Olivia · 28 July 2022

★★★★★ 5/5

Google

Brilliant service so highly recommended. Particularly Rosemary at the Arnold office made a difficult situation so much easier and the whole process was managed so perfectly by her for which I will always remain so grateful.

Ian · 29 July 2018

★★★★★ 5/5

Trustpilot

Excellent service

We agreed the asking price and commission and within one week of it going on the market we sold our house. Great work and all very smooth.

THEO · 15 January 2026

★★★★★ 5/5

Google

Samantha was very bubbly, super helpful on viewing a property certainly knows her stuff. Enjoyed our viewing. Many thanks

Lisa · 28 July 2022