David James Estate Agents Arnold reviews

★★★★★ 5/5

Google

We had amazing service from the Arnold branch staff, especially Kerry who looked after us with such professionalism. Thank you, we would definitely recommend David James estate agents.

Sue · 30 December 2022

★★★★★ 5/5

Trustpilot

Compassionate and Professional Service

In the Spring of 2020, amidst all the upheaval caused by the pandemic, was in the unfortunate position of needing to sell my late mother's house. From first contact to completion, the staff at David James in Arnold were excellent. They dealt with a grieving family with compassion and understanding but continued with their very professional approach. I cannot thank them enough and would commend their services to any would be buyer or vendor.

David · 20 October 2020

★★★★★ 1/5

Facebook

Genuinely such a horrible experience for the following reasons - 1. I was told my sales negotiator Michelle would contact me. She never did during the entire time my property was on the market. The first contact I got was someone asking me to do the first viewing because they didn't have time. 2. They passed the details onto their conveyancing team and gave them a wrong name for me and wrong email. They said they wouldn't contact me again until I had a sale and then called me the next day to know my decision. 3. The person who asked me to do the viewing, I told her that I was unhappy with the above 2 points. She clearly didn't pass this feedback on as I had to then send an email just for someone to acknowledge this. 4. I believe there were 6 viewings viewings of my property. I was only ever provided feedback for 1. Feedback is very crucial and the fact this wasn't given is just terrible. 5. The viewing I was provided feedback for stated that she was interested but because the property wasn't run by a management company she wasn't going to put an offer in. It is managed by a management company and I provided David James with this information (which they asked for!) when I signed the contract. Why ask for this information if they were still going to tell viewers incorrect information potentially costing me a sale. 6. They sent me the brochure incorrectly listing the price (£10,000 lower) and that the property is leasehold - it's not. Despite not being in the public domain, with them saying my property was not managed and getting these figures wrong. It was exceptionally worrying as to what they were telling viewers. 7. I asked for a callback to talk through these problems but I was told they were too busy and couldn't see anything that they'd done wrong. 8. For reasons only known to themselves when parting ways they updated my property to "sold" on their website. Deceptive and baffling. 9. I had to chase them up just to remove their sign from my property. Just a total nightmare and I'm so happy with the decision to never have anything to do with this company again. Here is the lovely email that they sent me when they refused to give me callback and I told them that I no longer wanted to continue.Their lack of service and their constant mistakes and blaming of me just shouts sums up David James. I am delighted to inform you I am releasing you from your contract with David James with immediate effect.Despite what you feel to be issues and your unhappiness with the process thus far, neither I nor my staff need to suffer the constant barbs and underlying tone that accompany your emails.Having reviewed your file fully, there isn’t a great deal we have done wrong and yet even at this early stage we are illiciting this reaction from you. The draft details you continue to refer to are NOT in the public domain and have been sent to you for approval only.Both parties have obviously made an error entering into this transaction and therefore I wish you and your new estate agent, the best of luck with what awaits.

Marshall · 2 November 2017

★★★★★ 5/5

Google

Jane was great. Really nice and helpful person. Whish you an agent like that

Jakub · 28 December 2023

★★★★★ 2/5

Trustpilot

Three attempted visits.

Just returned from the third attempted visit to a house in Gedling Nottingham. Arranged via the Mapperley branch .Again no one turned and no apology offered. Terrible service not only for the potential buyer but also the vendor.

Helen · 19 January 2026

★★★★★ 4/5

Google

The first (and hopefully) last house purchase. Always kept informed, advised and assisted all the way through by David James (thank you Kerry). Would definitely recommend to anybodyPositiveResponsiveness, Professionalism

Peter · 25 August 2022

★★★★★ 5/5

Google

Thanks for the viewing today led by Sarah. Very friendly and professional.

Cyril · 14 November 2025

★★★★★ 5/5

Google

Excellent service from start to finish Kerry was amazing and always available to help us with any questions assisting us along the way Thank you

Kim · 7 December 2024

★★★★★ 5/5

Google

Thank you Nick for the great viewing!

Finito · 27 March 2024

★★★★★ 5/5

Google

Nick was very helpful, great ideas too!

Swaira · 27 March 2024

★★★★★ 1/5

Google

Back in 2023 I tried to buy a house David James was marketing. After three frustrating months waiting for the vendor to find an onward purchase, with no sign it'd ever actually happen, I gave up and abandoned the purchase. Months later DJ approached me again. It said the property was back on the market and promised a quick, chain-free sale this time. Despite misgivings I agreed to buy it. Over the following month DJ reiterated its awareness of the conditions and in the light of my previous experience, how important they were. A month into the process an email suddenly arrived. DJ told me our "chain-free" transaction was now a part of a chain! I pointed out at once that this broke their promises. DJ's response (which felt like gaslighting) was to try and convince me what a great thing this new chain was. If I wanted to learn more I'd have to wait, it said, until another agent returned from holiday. This created the impression of a bait-and-switch. It felt like I'd been promised a chain-free transaction so I'd commit my time and money, then get railroaded into accepting one. I demanded the branch manager get involved. When no answers emerged by the next morning, I said if the vendor wasn't going to honour the original terms I needn't honour the price. I set a deadline for DJ to explain why its statements about the sale hadn't matched reality or I'd be gone. The branch manager seemed to take little interest in the unfolding disaster. She forwarded my email to the vendor, whose response appeared to confirm the situation. The identity of the culprit - vendor or agent - was unclear. I was beyond appalled. I'd foolishly dared to hope things would go right this time, and instead of a lovely new home it appeared my trust had been badly betrayed. All the time, money and emotion I'd put into the process was wasted. *** 45 hours after DJ announced the chain, the original agent called. She had an embarrassing admission to make. There had never been a chain. The vendor was buying a new house but my transaction didn't depend on it. An employee new to the branch had misinterpreted what she was told and dreamed it up out of thin air. The error could've been quickly corrected had DJ's staff taken my concerns - and deadline - more seriously. Although DJ knew how delicate the transaction was, it assumed I'd just sit quietly for days when it appeared I was getting screwed. Uh no. Taking the explanation at face value, it meant I'd been put through two days of hell - hurried consultations with my solicitor, immense stress, no sleep, couldn't eat, missed work - for no good reason. A gruelling, traumatic experience - disappointed a second time over a house I'd loved. I fear the poor vendor fared little better. A review I'd posted on Trustpilot had attracted the attention of the management. I was asked if I'd delete it. I don't know if that's commonplace but it makes me take DJ's rating with a pinch of salt! *** DJ tried asked me to return to the sale. Words are cheap, so to show it was genuinely sorry for what it'd put me through I asked that it forego half its fee. DJ's director pressured me to restart my purchase in return for something much less. It felt derisory - like DJ assumed I was so desperate to buy the house I'd have no choice but to forgive it. He claimed not to understand why I wouldn't budge (A: principles). I even suggested the money be given to charity, but no dice. So that was that. A nightmare experience ending in no sale.

Alex · 25 July 2024

★★★★★ 5/5

Google

The staff and service received was extremely professional and helpful, especially when we hit some minor issues. We were kept fully informed of viewings and offers received and subsequently the support required by the sales team to deal with any issues raised. Even though our first buyer pulled out after failing to secure a mortgage, the team were very quick to get the property back on the market and secure three further offers. I found it was very easy to contact the team in the office in Arnold and they were always there to support any decisions that needed to be taken.

Jurek · 25 July 2024

★★★★★ 5/5

Google

Really great experiences with Sarah on viewings. Really friendly and knowledgeable

Robert · 13 July 2026

★★★★★ 1/5

Trustpilot

Ambushed with a chain

Back in 2023 I tried to buy a house David James was marketing. After three frustrating months waiting for the vendor to find an onward purchase, with no sign it'd ever actually happen, I gave up and abandoned the purchase. Months later DJ approached me again. It said the property was back on the market and promised a quick, chain-free sale this time. Despite misgivings I agreed to buy it. Over the following month DJ reiterated its awareness of the conditions and in the light of my previous experience, how important they were. A month into the process an email suddenly arrived. DJ told me our "chain-free" transaction was now a part of a chain! I pointed out at once that this broke their promises. DJ's response (which felt like gaslighting) was to try and convince me what a great thing this new chain was. If I wanted to learn more I'd have to wait, it said, until another agent returned from holiday. This created the impression of a bait-and-switch. It felt like I'd been promised a chain-free transaction so I'd commit my time and money, then get railroaded into accepting one. I demanded the branch manager get involved. When no answers emerged by the next morning, I said if the vendor wasn't going to honour the original terms I needn't honour the price. I set a deadline for DJ to explain why its statements about the sale hadn't matched reality or I'd be gone. The branch manager seemed to take little interest in the unfolding disaster. She forwarded my email to the vendor, whose response appeared to confirm the situation. The identity of the culprit - vendor or agent - was unclear. I was beyond appalled. I'd foolishly dared to hope things would go right this time, and instead of a lovely new home it appeared my trust had been badly betrayed. All the time, money and emotion I'd put into the process was wasted. *** 45 hours after DJ announced the chain, the original agent called. She had an embarrassing admission to make. There had never been a chain. The vendor was buying a new house but my transaction didn't depend on it. An employee new to the branch had misinterpreted what she was told and dreamed it up out of thin air. The error could've been quickly corrected had DJ's staff taken my concerns - and deadline - more seriously. Although DJ knew how delicate the transaction was, it assumed I'd just sit quietly for days when it appeared I was getting screwed. Uh no. Taking the explanation at face value, it meant I'd been put through two days of hell - hurried consultations with my solicitor, immense stress, no sleep, couldn't eat, missed work - for no good reason. A gruelling, traumatic experience - disappointed a second time over a house I'd loved. I fear the poor vendor fared little better. A review I'd posted on Trustpilot had attracted the attention of the management. I was asked if I'd delete it. I don't know if that's commonplace but it makes me take DJ's rating with a pinch of salt! *** DJ tried asked me to return to the sale. Words are cheap, so to show it was genuinely sorry for what it'd put me through I asked that it forego half its fee. DJ's director pressured me to restart my purchase in return for something much less. It felt derisory - like DJ assumed I was so desperate to buy the house I'd have no choice but to forgive it. He claimed not to understand why I wouldn't budge (A: principles). I even suggested the money be given to charity, but no dice. So that was that. A nightmare experience ending in no sale.

Alex · 4 July 2024

★★★★★ 5/5

Google

Had an excellent viewing with Sarah @ david james 9th October 2025.

Sarah · 14 October 2025

★★★★★ 5/5

Facebook

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Joshua · 16 October 2022

★★★★★ 5/5

Google

Where to begin! What an incredible service we have received from David James. From the initial valuation to the photography to the sales team, we can't fault anything. Super speedy replies to emails. Lovely, polite, helpful staff who go above and beyond. Huge thanks to David for his expert guidance and to Kerry for keeping me sane during the process. It's a very stressful thing to go through but choosing David James to support us through it has made the journey possible. We can't thank you all enough! 🙏

Gina · 25 June 2024

★★★★★ 2/5

Google

I would have to say my overall experience was a negative one. The process started great, the person who came to value my mums property was professional and friendly, the office staff were great to work with, the level of service then dropped off as soon as I signed up with them. Being based overseas I was dependent on email communication, this is where the issues started, the staff were very slow at getting back to me or just never did, I found myself constantly chasing to get hold of anybody. The estate agents showing the unoccupied property on one occasion not only left windows open and lights on but also left the back door open, which must have been left open for a week, on more than one occasion the lights were left on, I felt they didn't treat the property with the respect it deservedNegativeResponsiveness, Professionalism

D · 25 August 2021

★★★★★ 5/5

Google

I can not thank David James enough for their services in securing a sale for our home. From start to finish the service we received was top tier and made the whole process a lot more stress free. All the staff we dealt with through the Arnold branch were always super helpful and quick in responding to any queries that we have, Jane and Sarah in particular. But I have to say Sarah who managed our sale from beginning to end was always on hand to help with any questions we had and kept us in the loop throughout making us feel really informed and at ease throughout, which was particularly helpful given we moved out of the area. Sarah took charge and I felt ensured that no time was wasted in the viewings arranged through the feedback we received. Thank you again, I would recommend your services to anyone.

Georgia · 28 July 2021

★★★★★ 5/5

Trustpilot

Thank you

Kerry is a very friendly, determined professional who was very understanding and patient. She was great and keeping me updated and very responsive. Kerry genuinely acted in my best interests where appropriate. She made a challenging situation so much easy to cope with. Thank you so much Kerry.

ABC · 15 June 2023

★★★★★ 5/5

Facebook

Kerry is a very friendly, determined professional who was very understanding and patient. She was great and keeping me updated and very responsive. Kerry genuinely acted in my best interests where appropriate. She made a challenging situation so much easy to cope with. Thank you so much Kerry.

Anna · 15 June 2023

★★★★★ 5/5

Google

We cannot fault the service we received from David James as a whole, right from Mr James coming out to value and advise us on the sale of the house we'd inherited, to meeting the staff in the Arnold branch and emails from other office members. They are professional, friendly and committed to helping the process to go smoothly. Thank you all.

Sandra · 29 July 2023

★★★★★ 5/5

Google

Very helpful, professional and friendly staff. Would definitely recommend. A special thank you to Kerry, Vicky and Anna

Kate · 30 March 2023

★★★★★ 5/5

Google

Sold with 2 weeks. A bit of wait for the buyers solicitor, but such is life.

Martin · 14 August 2025