Ad Hoc Property Management Ltd Angel reviews

★★★★★ 5/5

Trustpilot

Very easy company to deal with (York…

Very easy company to deal with (York office)Accommodation was of a high standard and well maintained in the 16 months i was there working away from home

Customershaun · 5 July 2021

★★★★★ 5/5

Trustpilot

Great first impressions

I was very impressed with the friendliness of the team when I booked and attended a viewing near Leeds. I really like the sound of the Guardian concept which helps property owners and also would have given me the flexibility and chance to save money that I need. Unfortunately I couldn’t take the property as my circumstances changed but as soon as I know where my work needs me I’ll be in touch with Ad Hoc again.

Emma · 29 January 2021

★★★★★ 1/5

Trustpilot

Unsafe and unprofessional, AVOID!

Once you move in there is absolutely NO way of contacting them whether it be maintenance, finance or otherwise. I have had several issues that were borderline health concerns; mold, leaks, boiler stopped working. Every time i called/emailed (10+ times over months) i was told someone would be there to fix the issue in a few days. nobody ever showed up for the remaining 6 months i lived in the property. The role of this company is purely to get you in, once you're in your on your own. Due to a legal loophole they are technically not landlords so all the laws in place to protect tenants do not apply. If these same living conditions were provided by a traditional landlord you can be sure they would be out of business/behind bars within a week.

Nick · 24 February 2020

★★★★★ 1/5

Trustpilot

Unsafe and unprofessional, AVOID!

Once you move in there is absolutely NO way of contacting them whether it be maintenance, finance or otherwise. I have had several issues that were borderline health concerns; mold, leaks, boiler stopped working. Every time i called/emailed (10+ times over months) i was told someone would be there to fix the issue in a few days. nobody ever showed up for the remaining 6 months i lived in the property. The role of this company is purely to get you in, once you're in your on your own. Due to a legal loophole they are technically not landlords so all the laws in place to protect tenants do not apply. If these same living conditions were provided by a traditional landlord you can be sure they would be out of business/behind bars within a week.

John · 24 February 2020

★★★★★ 5/5

Trustpilot

Property Guardian

Ad Hoc help me to find a new place to live as a property guardianDaryl gave me and explained all the information I needed and show me the new house in Newcastle upon TyneWe signed a proper contract online with extensive detailsVery professional good company

Zoltan · 26 April 2024

★★★★★ 5/5

Trustpilot

Great staff

Victoria was very efficient and made the moving in process very easy and fast.Many thanks For being very professional and a kind person.

Luis · 17 January 2022

★★★★★ 1/5

Trustpilot

Don't rent with them

Don't rent with them. The scheme is a really good idea, but Ad Hoc just ruin it. I've had to share the kitchen with rats for months, go without heating and hot water for weeks at a time throughout winter, been talked to in a very condescending manner and the list goes on.I came back one day to find Ad Hoc staff using my ladders and another housemates step ladders without asking us. They basically help themselves to your belongings. Today I came back to see 30 or so people wandering around the house because it was an open day. We hadn't been given any notice, and one housemate was asleep after a night shift. So no notice, and my bedroom door left open while people wander around it unsupervised. A reviewer mentioned the prison experiment and this is the experience I've had. I have been talked to almost like I was being interrogated. Ian (York office) knocked, then literally 2 seconds later was straight on the handle trying to enter the room. If you're a woman, I strongly advise you do not rent with them, some staff are a little creepy and will just walk in on you. They also wander around your room on a regular basis and help themselves to your belongings. Since giving my notice by email, they just aren't responding. They haven't got back to me about topping up the heating oil, my deposit, or notified me about an open day. They will be reported to trading standards if they try to withhold my deposit and end up in the Selby Times! Every housemate I have talked to has said the same thing. The scheme is a good idea, but Ad Hoc staff have made their lives a misery. I am yet to talk to someone that is happy with the service. And I honestly have no idea why the staff are like this, it's a shame.

Rhys · 30 October 2019

★★★★★ 5/5

Trustpilot

Trina is actually the Best ever!!

Trina is actually the Best ever!!! She Offers Wonderful Services.

Haryour · 5 June 2023

★★★★★ 1/5

Google

One word to describe this company- AVOID From my experience, my case was not handled professionally and I would not recommend this company to others based on this. I went to view a property. Both me and one other person were viewing at the same time, both wanted to take it. It was agreed between us and the agent that whoever won a coin toss would be offered the property. I won the coin toss and so started to make arrangements to make payment. As soon as I won the coin toss, I went round the flat to take photos to show my family. Whilst still in the flat the agent said because the other customer had booked a veiwing previously which the agent did not show up- so she had complained and therefore they had to give the property to the other person instead. I feel very let down because I had ‘won’ fairly, and not only wasted my time, but also the flat was formally offered to me only to be taken away. I’ve followed up with some phone calls- only been offered a flat in the same building, but which is clearly not in the same condition as the one I had won, but for exactly the same price- not exactly what I would call good customer service or trying to make amends for handling a bad situation to begin with. I feel like they’ve dealt with one property and got their money from the customer- so they no longer care about the situation they’ve left me in.

Jordi · 12 June 2019

★★★★★ 5/5

Google

The process was well explained by Julius to me and I wasn't rushed at all. I took time to read through most documents and signed.

Abraham · 11 June 2023

★★★★★ 5/5

Trustpilot

I lived in shared accommodation with Ad…

I lived in shared accommodation with Ad hoc for 8 months, Ellie was so attentive with any questions, the room was so cheap and had no problems

Stephanie · 8 February 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Lived with them for 2-3 years. They started off as a decent, small company who had some nice places in London.Fast forward a few years, they turned into greedy, nasty bullies who took on absolutely sh*** properties with an even shi***** attitude to boot. One of the places i was in got broken into while .i was there, they ignored my email until the police had to get involved. Another time i got locked in my flat due to the door expanding & they told me to call the emergency line, despite it still being office hours (couldn't be arsed). Never fixed the central heating & at the end of my time in the next flat i didn't even have hot water or central heating. I even had a gas leak and they couldn't be arsed to check it!So glad I abandoned ship.Where does that money go? Total scammers. Don't even bother!!

Cara · 9 May 2019

★★★★★ 5/5

Trustpilot

Ah Hoc provides great services in a…

Ah Hoc provides great services in a very professional manner. They provide amazing places to live for a very affordable price. I highly recommend being a guardian for Ad Hoc.

Radu · 4 December 2024

★★★★★ 5/5

Trustpilot

I have lived in an AdHoc property(Hull) for 3 months

I have lived in an AdHoc property(Hull, East Yorkshire, England) for 3 months. I deal with Martin from York who is a really decent chap that gets back to me immediately. I have met Michael(the owner) who again is a good guy. As soon as I met the owner he gave me his mobile and email address as well as his business partners. They have been today and picked up all the rubbish that passers by throw into our front garden. I have absolutely no problems with AdHoc whatsoever. Craig, Hull

Craig · 18 March 2019

★★★★★ 5/5

Google

It was a such a nice place to live in,great location,close to my work,friendly tenants and good price also Ad Hoc staff were very helpful through my stay there,I wouldn't have left my room if I didn't have to go back home.I will highly recommend this company to everyone who doesn't wanna have too much living cost but good quality.I will definitely keep in touch with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Meltem · 11 June 2021

★★★★★ 1/5

Trustpilot

I completely sympathise with the other…

I completely sympathise with the other Guardians comments. What seemed to be the perfect solution for me has over the last 12 months turned into a nightmare. The York office are arrogant, ignorant, condescending and patronising! Twice we were without hot water for over a week, on the first occasion it took 2 weeks for AdHoc & the clowncil to sort it out. On the second occasion 2 housemates fixed the problem in 5 minutes after a week of no response form AdHoc. One housemate was told that AdHoc check the rooms "to make sure you're not growing weed"!!! Really! Thanks AdHoc its nice to know that's how you think of your guardians!!!The house is full of adults over 30 who are respectful and helpful to each other. No one has an issue with anyone else within the property. Until AdHoc send completely inappropriate emails to all within the property, the tone is patronising and abrupt. Telling housemates to remove "belongings" from the kitchen area - hello! Does this mean we have to empty the cupboards of pots, pans and food? So what if we store other items in the cupboards - if everyone has their own cupboard what has it to do with AdHoc? Yet, when we have a leaking water pipe in the kitchen AdHoc (and the clowncil) did nothing! That's right, NOTHING! It was one of the housemates that turned the water off to prevent flooding. Ad Hocs response "you have enough kitchen sinks"....well AdHoc the washing up sink only has cold water running, the small hand washing sink only has a hot water tap that runs cold for a few minutes and then nothing, and the white hand basin is inaccessible due to the washing machine! So, in the kitchen we have no hot water to wash up in and have to boil large pans (which surely is a health & safety issue having to carry a hot pan across a kitchen to fill a sink. Plus the additional cost of having to heat this water!)One housemate has been told she has "too much stuff" - erm well she did move out of a house into a room....der.... and other housemates have been berated for using an unlocked room as storage - well AdHoc there's a money making opportunity for you, charge the housemates an extra £20 to share the use of one room for storage! It doesn't take a genius to work that one out! All in all my initial impression of AdHoc was brilliant but after 2 years I am sad to say that they don't care about the guardians and tend to see them as people they can dictate to. I am reminded of the Stanford Prison experiment conducted by Prof Phillip Zimbardo and the guardians are the prisoners!

D · 29 January 2019

★★★★★ 3/5

Trustpilot

Not bad, not perfect but not bad.

Staff efficient and friendly. Overall positive experience. There's a potentially serious maintenance issue which is yet to be resolved. The building owner needs to act on this, and Ad Hoc have contacted them, but prior to moving in residents were informed the problem was fixed. So, can't give an entirely glowing review - but so far so good in terms of tackling the problem.

Richard · 16 September 2022

★★★★★ 5/5

Google

I would like to thank ADHOC for allowing me to live in affordable housing for 2 years at a great price. Also the service you receive whenever there's an issue is second to none. Staff is great and always ready to help. I would definitely recommend them.

Neel · 12 June 2019

★★★★★ 5/5

Facebook

A HUGE thanks to Nicky or finding me a fantastic place to live in the North East at the last second. Really happy with the service and the property, will highly recommend to others

Dan · 24 October 2016

★★★★★ 5/5

Trustpilot

Victoria was very efficient and made…

Victoria was very efficient and made the moving in process very easy and smooth going many thanks Victoria from john gedge

John · 13 January 2022

★★★★★ 5/5

Trustpilot

Recommended in the South West

I'm an Ad Hoc Property Guardian in Bristol and have been for the past five years. My experience has been very different to those of the negative reviewers below. I've lived in two former schools and a disused care home, had some brilliant housemates and have found the Bristol Ad Hoc guys friendly and helpful. I've also saved a fortune in rent and bills.If you're looking for a place in the South West, dont be put off. It's worth a look to see if guardianship would suit you.

Pete · 6 September 2018

★★★★★ 1/5

Trustpilot

AVOID

I moved into an Adhoc property after leaving a violent relationship and needing somewhere cheap to move to quickly. It was good for this, only cost me £600 to move in and I was in within a week. After this I was involved in the court case surrounding the incidents involving my ex and had a few weeks off work where I physically couldn’t get out of bed. I was woke up mid morning regularly by the maintenance man letting himself in my property “to look around,” and when I kicked off he said I didn’t reply to him knocking and calling. This was because I was going through a really hard time and didn’t want to answer the door!!!The rooms stank of mould, there were no appliances provided by adhoc at all and I ended up cooking off a camping stove. The shower kept breaking and never being fixed, if our units were even slightly messy we would receive warnings and be threatened with eviction. The communication was seriously lacking and certain people were picked on by management and victimised whereas others were given free roam.Head guardian position was given to a violent, rude alcoholic who refused to let visitors to the property use the communal kitchens or bathrooms without me escorting them. No complaints I ever made were ever handled appropriately.Avoid at all costs!

GMML · 25 July 2018

★★★★★ 1/5

Trustpilot

Ad Hoc York, Dewsbury Museum

Hello,Being a property guardian is great.... until you have normal house mates or need anything from Ad Hoc.I lived in Dewsbury Museum since June,2016. Ad Hoc York takes care of it.Half a year was no problem. Then she moved in. Started Constraint complaint about everything…Long story short: after I was verbally and physically attached in the kitchen (May,2018) I reported that to police and Ad Hoc. Have Mr. Craig Mitchell (area manager) replay: ‘Please bear with me while I investigate this and I will come back to you as soon as I can.’ How da hell to live in a house with aggressive person when you can’t go to kitchen or shower..?And he never came back. BRAVO Ad Hoc York for keeping your guardians ‘safe’! I am writing not to complaint, but to inform:She Rachel Durrant still lives in Dewsbury Museum.Be aware she’s mental, don’t suffer in silence. Complaint or contact me too, violent behavior is not acceptable in any circumstances! and i hope Ad Hoc will behave!

Victoria · 19 July 2018

★★★★★ 1/5

Facebook

Hello, Being a property guardian is great.... until you have normal house mates or need anything from Ad Hoc. I lived in Dewsbury Museum since June,2016. Ad Hoc York takes care of it. Half a year was no problem. Then she moved in. Started Constraint complaint about everything… Long story short: after I was verbally and physically attached in the kitchen (May,2018) I reported that to police and Ad Hoc. Have Mr. Craig Mitchell (area manager) replay: ‘Please bear with me while I investigate this and I will come back to you as soon as I can.’ How da hell to live in a house with aggressive person when you can’t go to kitchen or shower..? And he never came back. BRAVO Ad Hoc York for keeping your guardians ‘safe’! I am writing not to complaint, but to inform: She Rachel Durrant still lives in Dewsbury Museum. Be aware she’s mental, don’t suffer in silence. Complaint or contact me too, violent behavior is not acceptable in any circumstances! and i hope Ad Hoc will behave!

Virginija · 19 July 2018