Every review we hold for the Andover office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to Connells in Andover for helping me with my house move. The current market has been tricky despite the amount of interested buyers. This office has worked hard to sell my house within the timeframe that suited the chain. In special, a big thank you to SAVANNAH HALL ⭐️⭐️⭐️⭐️⭐️ who went above and beyond her job to ensure all went as smooth as possible even when the path looked rocky. Also, thank you for your patience and dedication! Wishing you all the best in business. Cristina
Cris · 18 June 2022
★★★★★ 5/5
GoogleRecently moved into our first home, couldn’t thank Connell's enough, especially Chloe and James for helping us find our perfect home!
Alisha · 18 June 2023
★★★★★ 5/5
GoogleI could not recommend Connells enough - James has been fantastic throughout the letting process and has always kept me informed with any updates and been available to answer any question I have.PositiveResponsiveness, Quality, Professionalism
Hannah · 24 August 2021
★★★★★ 1/5
GoogleStarted off great, getting an appointment for valuation scheduled within 5 days.
Little did I know that as soon as they have your details, they will hound you. I …
Carrie-Ann · 16 April 2025
★★★★★ 1/5
GoogleI would avoid this estate agent if buying a house. I am not so sure about letting side. Really bad in communicating. You are the one who will always be doing the chasing ups. You will hardly get a call back from them. I fear they treat their clients differently, and sale houses to prefered clients only. This is my experience. I will never go back to them and advice my family friends to do the same.
Shankar · 18 June 2022
★★★★★ 5/5
GoogleTristan Schwartz performed a very professional assessment on my property.
He was a credit for Connells.
TREVOR · 22 July 2024
Agent replied · 23 August 2024
Many thanks for your marvellous 5* review Trevor. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFive stars from me. Very helpful throughout the process, many thanks to Justin who was there for me from start to finish and stopped me stressing. Will recommend to all family and friends if they're looking to sell. Thanks again x
Jillian · 19 June 2018
★★★★★ 1/5
GoogleI am very dissatisfied with the lack of professionalism i witnessed from a Chloe and Sam towards a family member of mine! I hope they realise how rude they have been, ripping your client off / stripping them of £200 is fairly disgusting. I will definitely never use this agency, and recommend to my friends and family to avoid aswell. Have a good evening.
Luna · 18 June 2023
★★★★★ 1/5
GoogleThey were very happy to come round in their suits and shiny shoes and to give documents and wanting your property but then they screw you over as soon as you are supposed to meet with them and they speak to other estate agents and decide to get you out of a property that you find online will never use this company again
Alex · 18 June 2023
★★★★★ 5/5
GoogleTristan Schwartz did a great job. He was very good on communications, always sharp and smart.
Timothy · 18 May 2024
Agent replied · 17 June 2024
Many thanks Timothy Collins for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery polite and extremely helpful with making the processes of viewing and getting a potential mortage on a property easy.
Declan · 18 February 2024
Agent replied · 17 June 2024
Many thanks for your fantastic 5* review Declan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Jake Brewster for helping us through our mortgage. You really made this journey so much more easier for us.PositiveResponsiveness, Professionalism
Sanjib · 24 August 2022
★★★★★ 5/5
GoogleThe best real estate company I have ever dealt with. James Bell was Very professional, experienced and helpful. Highly recommend.PositiveResponsiveness, Quality, Professionalism
Caitlin · 18 June 2022
★★★★★ 5/5
GoogleVery helpful people. Sold my house in Andover to move away from the area leaving it vacant. Justin did everything he promised, kept on eye on my place as it was going through and even helped me find my pad in London through someone he knew. Ten out of ten.
Allesandro · 19 June 2019
Agent replied · 17 June 2024
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that our Andover team provided a 5-star service!
★★★★★ 5/5
GoogleHad a fantastic experience using Connells as part of my mortgage process. David, my mortgage advisor, was absolutely fantastic. Being a first time buyer, I was fairly unaware on what was involved. David took me through all the steps, explained all the technical jargon and supported me throughout the process. Quick to respond to emails and extremely helpful right through to completion - could not recommend him enough as a mortgage advisor!PositiveResponsiveness, Quality, Professionalism
Emma · 24 August 2021
★★★★★ 5/5
GoogleI came down to Andover, ignorant of its surroundings and community, with the hopes of looking for a place to stay temporarily. After failure upon failure with other estate agents, I ended up making my way to Connells. I ended up meeting a fellow named Oliver and I am very very grateful for his service and kindness; he was very patient with our requests since there was a lot of back and forth communication and hesitation regarding certain properties. And whilst being able to provide a quality service, he also simultaneously informed me of Andover and its community; it honestly felt so genuine and it was as if I was reuniting with an old friend. I absolutely recommend this agent if you are ever looking for a property. Wonderful experience.
Theodore · 19 June 2019
★★★★★ 4/5
GoogleThanks to James Bell at Andover Lettings. I'm kept regularly informed of developments when going through the tenant application process resulting in successful tenancies.PositiveResponsiveness, Professionalism
Scott · 18 June 2021
★★★★★ 5/5
GoogleTristan was absolutely brilliant, very thorough, extremely knowledgeable
Ginny · 18 June 2023
★★★★★ 5/5
GoogleIt was a pleasure to deal with Connells. They sold my house in 2 months. After a previous estate agent fail to do so in a 1 year. Further more they kept me up to date with proceeding at every stage. They took a burden of stress off us and acted with complete professionalism. We were also impressed on how covid safety they are.
thank you very muchPositiveResponsiveness, Quality, Professionalism, Value
Anthony · 24 August 2021
★★★★★ 1/5
GoogleRun a mile!!! We have tried to use the Andover branch on two separate occasions. Once as a developer and once as a seller. Both times it has been vast amount of empty promises and shocking customer service!
As a developer we were looking to centralise with Connells as they offered a “great” support for buy to lets and development oppertunities, well it was all tall tales. We found a dwelling we wanted to develop and arranged the mortgage through their in branch broker. We made on offer on the dwelling and after making the offer found out that the mortgage was not set up despite being told it had. Reason why it wasn’t done? The individual who was meant to do it had left the business and simply did not bother.
Then we thought we try them as an agent to sell a house. We were promised the world to make up for the debacle with the buying and promptly they messed up again. The house was never marketed as promised and there as no comminucation. Only after weeks we got told that they would put the house into their Christmas bonanza....we by then had sold via another agent. We got the excuse that the person dealing with our house had been out of the office due to illness. So only one person can ensure that your house gets marketed? After we informed them that the house had been sold they put up a for sale sign! To top it all off...one of their members of staff then called and left a voicemail to inform us that he has managed to arrange a viewing for the new year! I am sorry but that place is the most incompetent outfit of estate agents we have ever dealt with!
Oliver · 19 June 2018
★★★★★ 1/5
GoogleUseless, just useless, very pushy on sales, I view two houses in one day and it had barely been 2 hours and I had a phone call chasing a decision! Awful conduct really to be honest, wouldn't recommend, was late... twice. Because other people were running late as well I was offered to view the house with them.... sorry I don't think so. I had three cold calls after the viewing by different people, I had told them on the fi at call I wasn't interested!! Very pushy! Look else where first
Ed · 19 June 2018
★★★★★ 1/5
GooglePOOR ESTATE AGENT!!!! TERRIBLE CUSTOMER SERVICE!!!! POOR EVERYTHING!!!
Took my depoist money to secure a flat without telling me it was non refundable. Company policy apparently. They are just a money grabbing Estate Agent with no care in the world for their Clients or Vendors.
Worst Estate I have ever known. I am also an ex employee for Connells and I have seen the way they do business with my own eyes and it's horrifying!!!
AVOID THIS ESTATE AGENT AT ALL COSTS!!!
Chris · 19 June 2018
★★★★★ 5/5
GoogleAmazing customer service from Tristan, thank you so much. I really appreciate the help ☺️
Anna · 20 December 2023
Agent replied · 17 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Alex & James were very helpful with my Lettings QueriesPositiveResponsiveness, Quality, Professionalism, Value
Josephine · 24 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
