Connells reviews

★★★★★ 5/5

Google

From the start James was very helpful and knowledgeable. He took as much time as needed to answer every question we had and explain the process fully where other estate agents didn't. The process was extremely quick, we had our offer accepted on the same day by the landlord, deposit & referencing completed the next day and tenancy agreement signed later that afternoon. I viewed the property on my own and James was more than happy to arrange a second viewing with my partner to ensure she was happy. James arranged pick up of our keys and all the important information we needed to be sent out quickly. In the space of 6 days we went from initial viewing to being handed over the keys. I can't recommend Connells and James' service enough, it was quick and efficient and made our experience of moving out very straightforward.

Aj · 16 January 2026

★★★★★ 5/5

Google

My daughter and I recently viewed several properties in the Andover area with Sam Oxley from Connells, and we had a genuinely wonderful experience from start to finish. Sam was incredibly knowledgeable and took her time guiding us through each viewing. She reassured my daughter throughout, answered every question with honesty and professionalism, and made the whole process feel calm, clear, and completely stress‑free. Thank you, Sam, your support made a real difference.

Mick · 16 January 2026

★★★★★ 5/5

Google

We have had such great service from Sam and the team at Connells. Sam has gone above and beyond to help my mother find a suitable property and always been available to chat and advise. It’s a good job she has a sense of humour and patience with us all!! Thank you 🤩 …

Peter · 16 March 2026

★★★★★ 5/5

Google

Jake Brewster was absolutely fantastic to work with! He made the entire mortgage process smooth and stress-free, taking the time to explain everything clearly and find the best deal for us. His professionalism, responsiveness, and genuine care for our needs were second to none. We couldn’t be happier with the service he provided and would highly recommend Jake to anyone looking for a reliable and knowledgeable mortgage broker. Thank you, Jake!

Mark · 13 June 2025

★★★★★ 5/5

Google

I can't thank Jake enough. We had a very particular case for our mortgage and he went above and beyond. We can't thank him enough for making our dream of being home owners come true. I'm sure we will be back when we need a mortgage again 😁 thank you so much again Jake. …

Daisy · 21 May 2025

★★★★★ 1/5

Google

One of the worst experiences. Dealt with manager, Jemma, who lies and makes out she is new to the business and doesn't understand the process on offering prices to purchase a property. Three times we were advised that if we offered an amount the house would be taken off sale, only for the property to still be advertised. We have dealt with Auston Hawk for two years with rental and sale of a current property and have received nothing but incredible service from Steph and Luke at their branch. Unfortunately the dream home may be only available through Connells, we would rather lose the opportunity than deal with the deceit.

M · 18 April 2024

★★★★★ 5/5

Google

I recently viewed a property with Shane Prasad and had a really positive experience. She was friendly, well-informed, and took the time to walk me through everything in a clear and relaxed way. Shane answered all my questions honestly and made the viewing feel straightforward and comfortable. I appreciated her professionalism and the effort she put into making sure I understood the key details about the property. I’d be happy to view other properties with her in the future.

M · 16 December 2025

★★★★★ 5/5

Google

Selling and buying is a massively stressful experience and Jake was a huge help throughout the entire process of buying my new home and arranging a mortgage deal for me. When things go right is great, but when things get tough is when you need that extra help and Jake was there to steer everything over the line. Very helpful, kept his promises, knows the market and was quick to overcome challenges that arose. Jake and the rest of the team at Connells always did their best, thank you.

Garry · 18 February 2024

★★★★★ 5/5

Google

Jake has been beyond excellent throughout this whole stressful house moving process, taking the stress out of anything mortgage related for us from the very beginning right through to exchange. He is always professional, friendly and approachable and most importantly knows the market and the products inside out so nothing was too much trouble to get us the best deal time and time again. It's been a genuine pleasure to deal with Jake and Connells.

Lauren · 18 April 2024

★★★★★ 1/5

Google

Update - we felt pressured into writing our previous review on the day of offer acceptance. From the day of offer acceptance our experience with Connells Andover was nothing but awful. Their communication was simply shocking, it took weeks to get answers to simple questions and they avoided us, our solicitors and mortgage advisor for weeks. The phone is never answered, in fact is actively avoided and they hardly even do the bare minimum. The only saving grace was Ellie who apologised for colleagues and chased our case. We will avoid connells in the future. Old review - Our experience with Connells Andover so far has been great! Being first-time buyers in the current climate can be daunting and where other estate agents have lacked, Connells have excelled. Ellie was a lovely friendly face when viewing our property and extremely knowledgeable and helpful. Martin has been amazing in dealing with our offer and acceptance quickly, keeping us updated at every step. Would definitely recommend.

Millie · 21 October 2023

★★★★★ 5/5

Google

James has been great to work with, offering clear communication and fast response times, and I hope to continue our relationship this way.

Mahan · 16 December 2025

★★★★★ 4/5

Google

My experience with Connels was good from viewing the property, to getting information when needed and helping get the sale completed quickly. Shayne in particular was great and very responsive, she always followed up with any questions I had and made the overall experience great.

Danni · 24 February 2025

★★★★★ 5/5

Google

Extremely professional service from Jake Brewster of Connells. He was very efficient throughout the process, quick reply to phone calls and emails. When we contacted him on few occasions, Jake has always provided us with the best solution. He is very knowledgeable of his job as well as market. We can always rely on Jake and my husband always says “Jake is the Top man!”. We highly recommend Jake and Connells as well.

Shams · 23 July 2023

★★★★★ 5/5

Google

I have to say that right from the first meeting with Jemma I felt happy with our decision to be with Connells. Shayne was always updating us and any viewing appointments on the phone to tell …

Nicola · 16 April 2025

★★★★★ 5/5

Google

Jake was more than excellent. Made our dream of buying our first home come through. Thanks for being Very thorough and professional. My family is very excited for about our new home. Thank you.

Emmanuela · 16 April 2025

★★★★★ 5/5

Google

Absolutely brilliant service from start to finish. Agent kept on top of everything regarding our purchase and was as reliable, competent and informative throughout. Jake was fantastic and made finding and sorting a mortgage easy - easily one of the most informative and all round best financial advisors I've ever dealt with. I can absolutely recommend both Jake and the team whether you are buying or selling :)

Chris · 22 August 2023

★★★★★ 5/5

Google

Tristan was efficient knowledgeable and happy to help! Not only did he explain in excellent detail how he got to the valuation of our property he was also happy to go the extra mile and go on camera to say so in a marketing video for the interior design company I worked with.

Isobella · 18 April 2024

★★★★★ 5/5

Google

Just want to thank connells and especially Jake. Buying our first house and not knowing much about the process Jake was always on hand to help and give advice when ever we needed it at anytime. Making the whole mortgage process super easy for us so thank you for that :)

Ashley · 18 April 2024

★★★★★ 5/5

Google

I found Tristan at Connells to be absolutely brilliant, nothing was too much trouble and I could certainly rely on him to give timely feedback to my questions and concerns. The home buying process is indeed daunting, however the process was so much smoother with Tristan keeping me updated throughout. Highly recommended! Thank you Tristan.

Rodney · 20 December 2023

★★★★★ 5/5

Google

As a first timer tenant here in the UK specially here in Andover, I have zero knowledge about everything. Looking for a house was a difficult task since I had no idea where to look and what to expect. Good thing a friend of ours suggested Connels. Both Cloe and James of Connels were very patient about our concerns and they helped us throughtout the process. I couldn't ask for more. It's a 10/10 experience! I highly suggest to visit Connels if you are looking for a house that suit your needs.

George · 18 June 2023

★★★★★ 5/5

Google

Very kind attentive and supportive. This review is for Dee Dowan from Connells in Andover. Been a nightmare with Vendors not being proactive but Dee has always been there. Always been willing to go the extra mile liasing with Andover sales team, me and vendors. No question is silly or too much for Dee. Polite friendly and promt in reverting least to say understanding our perspective aa well.We are still persuing the purchase just coz of Dee and her working with us as purchaser and looking after us. I believe Dee is an asset to the team. Please keep up the amazing work. Thankyou again !

Roshan · 18 June 2023

★★★★★ 5/5

Google

Big thank you to Jake Brewster and Tristan Schwartz with help and aid buying our first house! They truely went above and beyond to help lay out what we needed to do and how to do it when purchasing a property. We new it would be stressful and a difficult time yet they made the whole ordeal easy to digest and far less stressful. They were available for any questions any time and broke down the difficulties we may face in the acquisition in to small reachable goals. Without them we probably would of fallen at the first hurdle but their resolve to help and get it all done in a timely manner really pushed things to get down. We went in not knowing anything but thanks to Jake and Tristan we now know that if we ever wanted to sell or buy another property, we will definitely be using Connells again. Again, thank you so much to Jake and Tristan, we wouldn't have our lovely home without them

Saucy · 18 June 2023

★★★★★ 1/5

Google

I am unpleased with the service given and failure to refund a holding deposit, not only this however Chloe was very unprofessional about the property we were viewing as she had no clue about the property or the contract, Sam on the other hand had a tendency to change my words over phone call and had poor communication with his client and giving misleading information towards the tenants. There behaviour was as poor as my experience with this company

Sofie · 18 June 2023

★★★★★ 5/5

Google

Tristan Schwartz has been incredibly helpful and professional from start to finish. His advice and support has been invaluable at a very stressful time and I’d have no hesitation at all in recommending their services.

Annalise · 20 December 2023