Trusted Agent profile · Andover
★★★★★
158 reviews across 1 platform
Winchester House, Winchester street, Andover, SP10 2EA
Connells's office in Andover, at Winchester House, is rated 4.3 out of 5 across 158 reviews on 1 platform, including 158 Google reviews rated 4.3.
Every review we hold for the Andover office, from every platform, shown as written. First names only.
5/5
GoogleImpeccable service from start to finish of our house purchase process. Jemma was polite, professional and communicative at all times. Would highly recommend this Estate agents to anyone, 5 stars all round.
Thank you for your terrific 5* review and recommendation Trevor. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe are hoping to move at some point this year (2024) as it took nearly half of 2023 to get where we are. It's not looking hopeful. It's taken us 5 months to get nowhere in a chain free move, our vendor is going to pull out. We're not even angry anymore, just let down. The real problem is not Connells, but the conveyancing solicitor they have wrapped our buyers up with (Conveyancing Direct) who are unwilling to complete tasks within their remit. We are unable to fathom why.
Thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service - I have been dealing with Kai the mortgage advisor who has been really helpful and swift with the correspondence I have needed - certainly recommend
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear that you had a positive experience with Kai, our mortgage advisor. We look forward to continue assisting you with your financial needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI'm going to do 2 reviews, one from me as the daughter of the purchaser and one from my mum as the purchaser. From a personal level, I have found Connells Estate Agents in Andover very efficient and helpful. Whenever I have called or emailed they went above and beyond.
Thank you for choosing Connells Estate Agents! We are thrilled to hear that our team went above and beyond to assist you and your mother. Customer satisfaction is our top priority and we're grateful for your feedback. Kind regards, Lucy, Customer Relations.
5/5
GoogleOMG! how patient Martin has been through our time of looking and trying to find out forever home, i think we are becoming part of the Connells family - we’ve nearly won so many times and got pipped to the post, poor Martin and Savanna have listened to me upset and then getting so excited when my offer got accepted by another estate agent “best and finale” (AH) only to be shopping and get a call saying someone had gone over my accepted offer how is this even fair! So i was yet again crying down the phone! Hopefully this weekend will be a good result for us and i can deliver a big thank you to Martin and the Connells Andover A team xx Bev Campbell and Paul Campbell
5/5
GoogleJake has been superb from our first meeting back in August 2020. Obtaining out initial agreement in principle with no fuss, allowing us to start seriously looking for a home. When our plan changed he reacted instantly, remaining in contact throughout and adjusting the AIP to meet our new requirements. Once we found what we were looking for he processed our mortgage application, followed up with the provider, and kept us in the loop. A real pleasure to work with. I cannot recommend him enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJames Bell is a fantastic letting agent. To say that it was a stressful time was an understatement but James really helped us easing our anxiety. There was a hiccup where we had to be swapped over to a different agent which did delay things a bit. However this is not on James or Connells it’s just one of those things. Fantastic customer service will use again.
1/5
GoogleAbysmal. Utterly Abysmal service. If you looked for a worst company to deal with youd struggle to find one. Use someone else.
Hello, please contact us via review@connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTristan was excellent. Very knowledgeable, professional, displayed high EQ and I trusted what he said to us
Many thanks for the fantastic 5* review Maureen. Kind regards, Lucy, Customer Relations.
5/5
GoogleOllie was a great agent to have show me round the properties that I was interested in, and even recommended a better property for me to look at, and the one I ended up taking. Thanks for your help Ollie. I'll be sure to knock on your door when the time comes.
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that the Andover team provided a 5-star service!
1/5
GoogleHow am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos for that at least. …
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleOur experience with Connells as first time buyers has been great! Jake has done an amazing job at explaining everything clearly and thoroughly and answered all of our questions quickly, making sure we understand whats happening with our …
Hi Tayla, thank you for sharing your positive experience with Jake and the team at Connells Andover! We're delighted to hear that Jake provided excellent service and made your first-time buying process smooth. Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleJustin is an honest, very kind and patient Estate Agent, and the agent you want for selling your property. Although I took my house of the market due to personal reasons, Justin was understanding and very kind, if I was to sell my property I would go straight to Connells and Justin, you just do not find honest, kind and professional Estate Agents like Justin. Would highly recommend Connells to sell your property. More people give bad reviews than good, however when something is excellent and beyond expectations, people review. This is why Connells has all five star reviews..
5/5
GoogleExcellent job done by Linda in guiding us and supporting us with mortgage applications during 3 different occasions during last 3 years. She has always been fantastic and life saving :-) She is very polite, professional, always available and ready to go extra mile to fulfill your dreams. She never gave up when our application was put down by lender. Thank you so much Linda for making our mortgage journey comfortable. We are your lifetime clients and will recommend to everyone who seeks mortgage advice.
5/5
GoogleI was dreading having to go through the process of our remortgage as it has always felt very invasive to me in the past but Linda changed that whole experience for me. I felt very relaxed through the whole process, she was very polite, welcoming, efficient and made it all seem so simple. Linda was also very responsive if I had any questions and reassuring if I was worried about anything. 100% recommend her if you are looking for a mortgage.
5/5
GoogleThank you to Ben Bushell at Andover Connells for helping to sell our house and get the best price for it! Ben was polite, quick and very efficient in everything he did for us. We will continue to use Connells for future houses as found the whole team to be incredibly helpful from start to finish.
5/5
GoogleHave only had a market appraisal so far but Tristan was professional, knowledgable, prompt and personable.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service and communication. I used their mortgage service and am glad I picked them after viewing some properties. As a first time buyer, everything was explained to me and all options were explored. Paperwork was simple and I felt that I was really taken care of and kept informed throughout the process. Their 'lifetime' service means that I will be using them again and again and I am glad that I'll be going back to them in the future. Can't thank Tristan and the team enough for all the help and support.
5/5
GoogleUsed Connells Mortgage Broker service and can not fault it. Jake was brilliant in securing a great rate in these challenging times. Constant communication and updates from him throughout the process and was more than happy to answer the numerous questions I had regarding the process and application. Would highly recommend him to anyone!
5/5
GoogleGreat team working there, very happy with the reception we get every time we need to go in there. Particularly Tristan the mortgage advisor who has been very good and getting us a great deal. Highly recommend for your mortgage needs. Also, if I recommend someone, myself and that person get £100 in our pockets each from Connell so tell Tristan that I sent you and we can have a few beers. Cheers. 100% recommend Connells Andover.
5/5
GoogleBen Bushell came out to value my property recently and out of three other estate agents I was thoroughly impressed with the knowledge and professionalism of this young man. He gave me a clear and concise advice. For anyone wishing to sell their property I would highly recommend Ben.
5/5
GoogleLinda Cox is an amazing Mortgage advisor, when everything fell through with my own bank Santander, Linda said to me don’t worry and that she would be able to get me a Mortgage and true to her word in less than 2 weeks of our first meeting I have been offered a mortgage. Linda is very polite and professional and works 110% for you the customer. Thank you Linda.
5/5
GoogleMassive thanks to ConnellsAndover. Martin and his team at Connells Andover have succeeded where others failed and sold our property. Special mention for Ben who conducted the viewings. A helpful team who kept us in the loop and delivered on their promises. We would thoroughly recommend Martin and the Andover Connells staff.PositiveQuality, Professionalism
5/5
GoogleTristan was very helpful
Many thanks for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Andover office has 158 reviews across 1 platform: 158 on Google.
Connells Andover is rated 4.3 out of 5 across all 158 reviews, and 4.3 out of 5 on Google from 158 reviews.
Connells Andover, Winchester House, Winchester street, Andover, SP10 2EA.
