5/5
GoogleExcellent service from Justine and the team. Appreciated the personal touch and the regular communication. Would definitely use Connells in the future and recommend to others.
Trusted Agent profile · Andover
Connells Andover reviews
★★★★★
158 reviews across 1 platform
Winchester House, Winchester street, Andover, SP10 2EA
Connells's office in Andover, at Winchester House, is rated 4.3 out of 5 across 158 reviews on 1 platform, including 158 Google reviews rated 4.3.
Reviews
Every review we hold for the Andover office, from every platform, shown as written. First names only.
Google5/5
GoogleMy partner and I just moved into our first flat today from connells and we couldn’t of asked for a better experience. The letting team (James and Chloe) were more than helpful to provide us with any information we required and answer any questions to the best of their ability.
1/5
GooglePoor customer service, no real interest in keeping open the channels of communication.
Agent replied · 17 June 2024
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleBig big thank you to the team here and particularly Justin for making my move possible, you worked so hard and I can’t thank you enough.
5/5
GoogleVery easy to deal with. Sold my flat as my friend recommended them, Justin was first class and the sale went through smoothly. Would honestly recommend.
5/5
GoogleGreat help and advice
Agent replied · 17 June 2024
Thank you Oggy!
5/5
GoogleBen Bushell visited to value our property. He was punctual, friendly, engaging and thoroughly professional. He gave clear and concise advice as to the possible way forward without being "pushy". Ben represented the company well, as a result of which we will be very likely to proceed with Connells in the future when the circumstances are right.
5/5
GoogleGREAT CUSTOMER SERVICE AND CLEAR INFORMATION GIVEN
Agent replied · 17 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and very knowledgeable. Thanks to Justin and Tristan, sorted my sale and mortgage out very smoothly. Will actually recommend your services.
5/5
GoogleAfter a bit of a slow start Tristan took over, and he has been amazingly proactive. The effect was immediate and with his enthusiasm and obvious hard work, and some helpful advice I had viewings booked, and a firm offer within a short time. Very grateful.
1/5
GoogleFailed to respond to email and phone requests to view a property in Andover that remains on the market. When discussed with agent IT was blamed & promised a call back but again failed to contact me. Communication is a huge problem for this company!
5/5
GoogleTristan Visited me at my late mother's house to provide a valuation for probate. He was commensurately professional and provided me with excellent advice and guidance. The valuation letter and report that followed were both prompt and professional. Overall a very positive experience. Thank you.
5/5
GoogleI am very happy to recommend the sales team at Connells in Andover. Following the death of my brother I was responsible for putting his house on the market, and within a short time a very good offer was put forward and the sale has now completed. They have been infinitely patient and sensitive during a contentious and difficult Probate and their charges are very fair.
5/5
GoogleThanks to Martin and Savanna particularly bit all has gone well
5/5
GoogleGreat service throughout
Agent replied · 17 June 2024
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThankyou Tristan. Highly recommended.
Agent replied · 17 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have connells managing my property for me, they were effective at getting the property letter out. Found me multiple choices of people willing to rent. Managed the showing round and advertised it with professional photos. James has always been on point to answer and explain any questions I have had through the process. Would use again
1/5
GoogleAwful awful estate if you dont want your house sold and no communication this is the place to go!! Not even customer services get back to you
Agent replied · 17 June 2024
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
4/5
GoogleAlthough my overall experience with Andover Connells wasn't completely smooth sailing due to communication issues, I received an excellent customer service from James Bell; he is highly knowledgeable, professional and dedicated to ensure customer satisfaction - thank you.
5/5
GoogleDee Dowen and the rest of the team were incredibly helpful throughout the entire process. They consistently went above and beyond to progress our house sale, which made the entire journey significantly more reassuring. Would highly recommend.
5/5
GoogleI'm happy to recommend the sales team, it was a pleasure to work with Justin and Dion. Thanks to them everything went nice and smooth. It was a stressful time for us and they definitely made things much easier for us. Will recommend to all friends and family. Thanks again 🙂 …
4/5
GoogleFriendly & professional. However, will not use because of pricing issues. But, agent was polite and professional and I understand that the Company sets pricing policy not the individual agent.
5/5
GoogleOur mortgage advisor (Jake Brewster) in the Andover branch was incredible. We got way more than we thought we would be able to and he was responsive and helpful throughout. Couldn't rate the mortgage advising services highly enough!
5/5
GoogleWhat can I say? Fantastic service. Martin and the Andover branch team are exceeding my expectations. Professional and friendly, focused but not pushy. I feel very confident that they know what they are doing. Their local knowledge of the property market is unbelievable.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
