Trusted Agent profile · Andover
★★★★★
313 reviews across 2 platforms
Winchester House, Winchester Street, Andover, SP10 2EA, SP10 2EA
Connells's office in Andover, at Winchester House, is rated 3.2 out of 5 across 313 reviews on two platforms, including 167 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Connells Andover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Andover.
Every review we hold for the Andover office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
5/5
GoogleI'm going to do 2 reviews, one from me as the daughter of the purchaser and one from my mum as the purchaser. From a personal level, I have found Connells Estate Agents in Andover very efficient and helpful. Whenever I have called or emailed they went above and beyond.
Thank you for choosing Connells Estate Agents! We are thrilled to hear that our team went above and beyond to assist you and your mother. Customer satisfaction is our top priority and we're grateful for your feedback. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
TrustpilotHad my survey today and honestly…
Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.
1/5
GoogleAbysmal. Utterly Abysmal service. If you looked for a worst company to deal with youd struggle to find one. Use someone else.
Hello, please contact us via review@connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTristan was excellent. Very knowledgeable, professional, displayed high EQ and I trusted what he said to us
Many thanks for the fantastic 5* review Maureen. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible service
Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!
1/5
TrustpilotPoor at communication
Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.
5/5
TrustpilotI had a very good experience with…
I had a very good experience with Connells. The team was very professional, helpful, and friendly throughout the whole process. They worked very fast and made everything easy and stress-free for me.
1/5
TrustpilotTreat tenants poorly
Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!!
5/5
GoogleOllie was a great agent to have show me round the properties that I was interested in, and even recommended a better property for me to look at, and the one I ended up taking. Thanks for your help Ollie. I'll be sure to knock on your door when the time comes.
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that the Andover team provided a 5-star service!
1/5
TrustpilotI feel completely let down by Connells…
I feel completely let down by Connells Mortgage Services. I was sold a “mortgage advisor for life” service and trusted that this meant I would have ongoing professional support whenever I needed it. Unfortunately, as soon as the payment was taken, all contact stopped.
5/5
GoogleJames Bell is a fantastic letting agent. To say that it was a stressful time was an understatement but James really helped us easing our anxiety. There was a hiccup where we had to be swapped over to a different agent which did delay things a bit. However this is not on James or Connells it’s just one of those things. Fantastic customer service will use again.
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.
5/5
GoogleTristan was very helpful
Many thanks for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJustin is an honest, very kind and patient Estate Agent, and the agent you want for selling your property. Although I took my house of the market due to personal reasons, Justin was understanding and very kind, if I was to sell my property I would go straight to Connells and Justin, you just do not find honest, kind and professional Estate Agents like Justin. Would highly recommend Connells to sell your property. More people give bad reviews than good, however when something is excellent and beyond expectations, people review. This is why Connells has all five star reviews..
5/5
GoogleExcellent job done by Linda in guiding us and supporting us with mortgage applications during 3 different occasions during last 3 years. She has always been fantastic and life saving :-) She is very polite, professional, always available and ready to go extra mile to fulfill your dreams. She never gave up when our application was put down by lender. Thank you so much Linda for making our mortgage journey comfortable. We are your lifetime clients and will recommend to everyone who seeks mortgage advice.
5/5
GoogleI was dreading having to go through the process of our remortgage as it has always felt very invasive to me in the past but Linda changed that whole experience for me. I felt very relaxed through the whole process, she was very polite, welcoming, efficient and made it all seem so simple. Linda was also very responsive if I had any questions and reassuring if I was worried about anything. 100% recommend her if you are looking for a mortgage.
1/5
GoogleHow am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos for that at least. After multiple requests for updates and after logging a complaint, they have resigned to ignoring me
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
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Tell us what you need and we'll put you in touch. Connells Andover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Andover.
