Connells Andover reviews

★★★★★ 5/5

Google

We recently sold our house through Connells but using their third-party auction company. Once signed up to the auction company, they should take over the sale leaving very little for Connells to do, unfortunately this didn’t happen, the service we received was very poor. Thankfully, Samantha Oxley at Connells was on the ball, acting between us and the auction company. There were times when Sam was as frustrated as us with the lack of service from the auction company, but she kept working on our behalf. Thanks Sam

Arnie · 11 September 2026

★★★★★ 5/5

Google

I have been using Andover Connells for some time now and they never fail to impress. A special to James Bell, the Lettings Manager, who has once again done an excellent job. James managed to find the right tenants for our property quickly, with no gap in tenancy, which is exactly what every landlord hopes for. This is just one example of the many seamless and professional services they provide. I highly recommend Andover Connells to anyone looking for reliable and efficient lettings support.

Jeevan · 11 July 2026

★★★★★ 5/5

Google

Recently sold our house through Connells and I can’t fault them. Sam in particular was absolutely superb. Professional, very complimentary about the property and did a wonderful job of selling to each and every person who viewed. Shane was also superb when Sam wasn’t available. Between them they made the process extremely easy and I can’t fault them for the service we received. Thank you for making the process so seamless and easy. We are happy knowing the property we put so much love and time into, was valued, appreciated and sold with the upmost professionalism and kindness.

Lily-Ann · 11 July 2026

★★★★★ 5/5

Google

From the start James was very helpful and knowledgeable. He took as much time as needed to answer every question we had and explain the process fully where other estate agents didn't. The process was extremely quick, we had our offer accepted on the same day by the landlord, deposit & referencing completed the next day and tenancy agreement signed later that afternoon. I viewed the property on my own and James was more than happy to arrange a second viewing with my partner to ensure she was happy. James arranged pick up of our keys and all the important information we needed to be sent out quickly. In the space of 6 days we went from initial viewing to being handed over the keys. I can't recommend Connells and James' service enough, it was quick and efficient and made our experience of moving out very straightforward.

Aj · 11 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

My daughter and I recently viewed several properties in the Andover area with Sam Oxley from Connells, and we had a genuinely wonderful experience from start to finish. Sam was incredibly knowledgeable and took her time guiding us through each viewing. She reassured my daughter throughout, answered every question with honesty and professionalism, and made the whole process feel calm, clear, and completely stress‑free. Thank you, Sam, your support made a real difference.

Mick · 11 January 2026

★★★★★ 5/5

Google

Sam and team at connells in Andover are fantastic, Sam made a complicated sale smooth, kept all parties informed, did all the heavy lifting and delivered. Could not recommend her services any more of that of the team. Thankyou all

Chris · 11 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Excellent experience dealing with Kai the mortgage advisor , we had a really difficult process moving he stayed with us the whole time, great knowledge and experience. Really great communication we could always email or call him. Made the financial side a lot easier Thank you Kai

Nicky · 11 July 2026

★★★★★ 5/5

Google

Had a very positive experience getting my mortgage through Connells. Specifically Kai Mears was extremely helpful, kind, efficient and organised. I was in safe hands as a first-time buyer and would highly recommend Connells.

Kate · 11 August 2026

★★★★★ 5/5

Google

Jake Brewster was absolutely fantastic to work with! He made the entire mortgage process smooth and stress-free, taking the time to explain everything clearly and find the best deal for us. His professionalism, responsiveness, and genuine care for our needs were second to none. We couldn’t be happier with the service he provided and would highly recommend Jake to anyone looking for a reliable and knowledgeable mortgage broker. Thank you, Jake!

Mark · 11 October 2025

★★★★★ 5/5

Google

We have had such great service from Sam and the team at Connells. Sam has gone above and beyond to help my mother find a suitable property and always been available to chat and advise. It’s a good job she has a sense of humour and patience with us all!! Thank you 🤩 …

Peter · 11 March 2026

★★★★★ 5/5

Google

James was very efficient and also very helpful. Any questions were answered quickly and confident and we are now settled in our home and I couldn’t be happier.

Dylan · 11 September 2026

★★★★★ 5/5

Google

This was my first time renting a domestic property. The hole process was a pleasure thanks to James and the team at Andover

Liam · 11 September 2026

★★★★★ 5/5

Google

Sean, the gentleman that I dealt with was absolutely fantastic. He was informative, knowledgeable, understanding and gave the o.pressio. that nothing was too much hassle. He always answered my questions and made selling my mobile home very easy. I would easily recommend him to anyone. He was a very pleasant young man. And he always put my ind at ease.

Sharon · 4 October 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

I have to say that right from the first meeting with Jemma I felt happy with our decision to be with Connells. Shayne was always updating us and any viewing appointments on the phone to tell us what was happening. Pleasant manner and professional and very patient with any queries that we had. Thank you to all the team on what is a very stressful time for everyone. You really did a great job.

Nicola · 8 April 2025

★★★★★ 1/5

Google

One of the worst experiences. Dealt with manager, Jemma, who lies and makes out she is new to the business and doesn't understand the process on offering prices to purchase a property. Three times we were advised that if we offered an amount the house would be taken off sale, only for the property to still be advertised. We have dealt with Auston Hawk for two years with rental and sale of a current property and have received nothing but incredible service from Steph and Luke at their branch. Unfortunately the dream home may be only available through Connells, we would rather lose the opportunity than deal with the deceit.

M · 11 October 2024

★★★★★ 5/5

Google

Selling and buying is a massively stressful experience and Jake was a huge help throughout the entire process of buying my new home and arranging a mortgage deal for me. When things go right is great, but when things get tough is when you need that extra help and Jake was there to steer everything over the line. Very helpful, kept his promises, knows the market and was quick to overcome challenges that arose. Jake and the rest of the team at Connells always did their best, thank you.

Garry · 11 October 2024

★★★★★ 5/5

Google

Jake has been beyond excellent throughout this whole stressful house moving process, taking the stress out of anything mortgage related for us from the very beginning right through to exchange. He is always professional, friendly and approachable and most importantly knows the market and the products inside out so nothing was too much trouble to get us the best deal time and time again. It's been a genuine pleasure to deal with Jake and Connells.

Lauren · 11 October 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025