5/5
GoogleTristan was well presented, charming and very keen to get his message understood. He gave me a lot of his time and made a lot of sense. He was professional and informative. I was impressed.
Trusted Agent profile · Andover
Connells Andover reviews
★★★★★
314 reviews across 2 platforms
Winchester House, Winchester Street, Andover, SP10 2EA, SP10 2EA
Connells's office in Andover, at Winchester House, is rated 3.2 out of 5 across 314 reviews on two platforms, including 167 Google reviews rated 4.3.
Reviews
Every review we hold for the Andover office, from every platform, shown as written. First names only.
Google5/5
GoogleJake was brilliant, very professional, lots of patience and walked us through every item using small words so we can understand. what are we getting us in. Mortgage rates a lot lower than every else we looked in to and quick replies to our emails. Recommend!
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
5/5
GoogleMassive thanks to ConnellsAndover. Martin and his team at Connells Andover have succeeded where others failed and sold our property. Special mention for Ben who conducted the viewings. A helpful team who kept us in the loop and delivered on their promises. We would thoroughly recommend Martin and the Andover Connells staff.PositiveQuality, Professionalism
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
5/5
GoogleBen "Bushy" Bushell gave me excellent service when selling my house in Andover. Very friendly and also very professional. Ben helped me sell my house for £5000 over the asking price. I would highly recommend Ben, and Connells Andover when selling/buying a property.
5/5
GoogleI had a lovely experience applying for my first mortgage with Jake. Very helpful and quick to answer any questions I had. Will use again for my remortgage.
Agent replied · 9 November 2024
Thank you Izzy for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Jake Brewster in supporting us with our mortgage application, excellent job. Throughout the process Jake was extremely professional, efficient always available and ready to answer all our questions. We were so impressed we became lifetime members.PositiveResponsiveness, Professionalism
5/5
GoogleWould like to say a massive thank you to the Andover team during such a difficult time. Sam was very helpful on the move in day. However a massive thank you to James as he was very helpful throughout the whole process! Very understanding and accommodating towards finding the specifics we needed.
5/5
GoogleMy partner and I had a wonderful experience working with Connells, especially Alexandra. She has been super helpful and responsive through the process of us renting out one of their properties. They have been a great company to work with and would happily recommend them!PositiveResponsiveness, Quality, Professionalism
3/5
GoogleWith several changes of management over the years it’s been difficult to have the repor however the communication has been good. Friendly and welcoming staff.
Agent replied · 9 November 2024
NICK NORTHALL thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI am a domestic abuse survivor
I am a domestic abuse survivor.
5/5
GoogleCant recommend Connells enough! Especially Savannah Hall who helped us through the process. Any questions or queries we had she was able to provide us with the information or would go out of her way to find out for us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotConnells never respond to email…
Connells never respond to email enquiries and when I call, they tell me someone would call back but I never get a call.
5/5
GoogleHow I expect an Estate Agent to be, met with a few of them, chose Connells because of other reviews and I couldn’t be happier. Big thanks to Justin for looking after us and getting the price he promised, we’ll be seeing you next week with red wine and a macdonalds as promised x
4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
5/5
GoogleI have recently used Connells services and was met with efficiency, good advise and plenty of support thanks to Tristan and colleagues 👍 …
5/5
GoogleGreat service from the Connells Team - especially Ashley and Martin - got me my dream piece of the countryside from the City! Thanks!!!
5/5
GoogleWe had a long difficult sale with the first falling through due to 3rd parties but securing another buyer, the team went above and beyond to keep the sale going and work to a completion date. Extra thanks to Dion for the extra effort put in chasing and sorting many issues.
5/5
GoogleCouldn't be happier with the service from Connells, sold two of my buy to lets, one where another agent tried for three months previous. Kept me in the loop throughout so I really can't grumble. Will certainly use again next year. Special thanks to Justin for some invaluable advice. All the best.
5/5
GoogleMartin was a great help in selling my property and was communicative throughout the process.
Agent replied · 9 November 2024
Hello Sam. Thank you so much for taking the time to provide our Connells Andover team with a 5-star review. Congratulations on the house sale.
1/5
TrustpilotAppalling handling of tenancy deposit
Appalling handling of tenancy deposit, avoid
5/5
GoogleVery polite and extremely helpful with making the processes of viewing and getting a potential mortage on a property easy.
Agent replied · 9 November 2024
Many thanks for your fantastic 5* review Declan. Best wishes, Lucy, Customer Relations.
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