Every review we hold for the Amersham office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleNothing good to say about these people - they behave like they're running some exclusive Beverley Hills film company, not a letting agency serving commuter-land. Rented a flat from Frost in Feb 2012, my contact was their Sally Hyland at Amersham branch. Throughout, she was not friendly, very formal, bordering on the point of rude. They certainly make you feel like the Dickensian tenant, who had little legal rights with the way they deal with things. Fortunately, tenant law has changed and I know my rights, but a lot of people who don't would surely feel intimidated dealing with these people - no sooner had I signed my lease than Frost handed over a s21 notice seeking possession in 1 years time.I didn't like Frost or Sally Hyland at all. She was often terse, bordering on rude, over the phone, she was overly formal, didn't answer routine emails, made several obvious mistakes on forms that slowed things down, and surprisingly, was exceptionally rude about the old tenant living in my flat. I would never expect to hear this about someone I don't know.If you rent through Frost, know that they hold themselves to a very high standard. You won't be left feeling like the flat/house you're renting is 'yours'. You'll also have a lot of trouble getting Frost to get repairs done. These people are expensive, unpleasant and unnecessary. They treated me in an appalling fashion until I asked my solicitor to write to them setting out my legal rights as a tenant. Since that time, they've gone back to where they belong... crawled back under their stone. If you can avoid it, use another agency in Amersham. These people are pure scum.
Cecilia · 9 July 2013
★★★★★ 5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%.
Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date.
Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
Martin · 29 November 2017
★★★★★ 4/5
GoogleAs a tenant, I have always found the staff at Frost Partnership to be friendly and straightforward. Particular mention goes to Greg West, who remembered my name five years after showing me a property and has always been a pleasure to deal with.
Beverley · 30 June 2019
Agent replied
Hi Beverley,
Many thanks for taking the time to write this review for Greg West and the Amersham team. We're delighted to read that Greg has always provided you with a … More
★★★★★ 5/5
GoogleRob sold my property within 1 week for £10k above the asking price, what can I say, fantastic service.
Thank you
David · 13 May 2023
Agent replied · 13 May 2026
Thank you for your kind review David. It is much appreciated and glad we could be of assistance. Best wishes, Rob and Sally
★★★★★ 1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
David · 25 October 2016
Agent replied
Dear David,
We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you.
…See more
★★★★★ 5/5
GoogleMy experience of Frost Partnership has been excellent. My elderly mother was selling her house to move into a retirement apartment and, as you can imagine, it was a daunting prospect for her. Our main contact at Frost was Andrew H. and he …
Louise · 4 October 2018
Agent replied
Hi Louise, Thank you so much for taking the time to write this lovely 5* review. We're really sorry to hear about your mother having to move into a retirement apartment, it can be such a distressing time. We're delighted that Andrew looked … More
★★★★★ 5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Maoliosa · 4 August 2022
Agent replied · 30 April 2023
Hi Maoliosa,
Thank you so much for taking the time to write a recommendation.
We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience.
We will pass your comments on to all concerned.
Best wishes from all at The Frost Partnership Estat Agents
★★★★★ 5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Melinda · 10 June 2023
Agent replied · 1 July 2023
Hi Melinda,
Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!
I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
Sara · 19 April 2022
★★★★★ 1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant.
Twice I returned home to discover the premises had been entered unlawfully by agents of theirs.
ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
Mark · 22 January 2022
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
Chris · 25 October 2024
★★★★★ 5/5
GoogleWe sold and bought a house through Oulsmans. From our first enquiry to a friendly follow up at the end of the process Oulsmans have gone above and beyond to provide both an accurate and friendly service. They fielded questions with speed and honesty while helping set us at ease with an often complicated process. The Bourneville Team are an asset to the wider Oulsman network.
John · 24 May 2021
★★★★★ 4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
Emily · 18 October 2024
★★★★★ 5/5
GoogleI have rented a few properties over my adult life and Brockenhurst Lettings have been the best agents I have ever had.
The team are attentive and quick to respond. The process of paperwork and moving in was made easy by their professionalism.
I would highly recommend them as a letting agency .
Great work in these difficult times.
Cherry · 30 May 2022
★★★★★ 1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
Jules · 9 December 2021
★★★★★ 5/5
GoogleWe would highly recommend Robert Oulsnam Bournville. They kept us constantly updated with the progress of the matter. Staff friendly and very professional.
Michael · 24 May 2019
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
Morgane · 5 November 2021
★★★★★ 5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
Sandra · 5 December 2018
Agent replied
HI Sandra,
Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
★★★★★ 5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
B · 19 April 2022
★★★★★ 5/5
GoogleReceived an excellent service from Andrew in the sale of our property in Amersham.
A calm and measured manner backed up by deep experience meant that we faced and …
Richard · 23 August 2021
Agent replied
Hi Richard,
Many thanks for taking the time to write this 5 * review for Andrew. We are delighted to read that he provided you with a knowledgable and professional property … More
★★★★★ 5/5
GoogleThank you.Very happy throughout with all aspects of our purchase.Wonderful staff thank you Andrew Holdsworth very professional. Very best Yvonne Bowell Ailsa Altena
Ailsa · 29 March 2018
★★★★★ 5/5
GoogleA great company reliable and knowledgeable, Andrew and the team there were really helpful throughout the whole process of selling our house.
Carl · 30 June 2018
★★★★★ 5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Will · 3 March 2022
Agent replied · 30 April 2023
Hi Will,
Thank you for taking the time to write this 5* review.
We are delighted to read that you received an effective and efficient property service during the sale of your flat.
Best wishes to you from all at The Forst Partnership Estate Agents
★★★★★ 5/5
GoogleBrockenhurst Lettings have been managing our rental property for 9 years. We have found them to be professional, efficient and helpful with any queries and problems we have had. Paula deals with our annual inspections and is friendly and easy to get along with. We are very happy with the service the whole team provides.
Marion · 30 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
