Every review we hold for the Amersham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold and purchased through Oulsnam in Bournville, and found them to offer a fantastic personable yet professional service right from initial consultation, through viewings of prospective purchases and then onto completion. Communication was consistently regular and helpful throughout, and they were great at keeping the wheels moving during what ended up being a long completion process. Thanks to all at the Bournville office - we would certainly recommend to anyone else looking to either sell or buy.
John · 24 May 2020
★★★★★ 5/5
GoogleI'm an estate agent who was involved in a chain with Gemma Testa in the Amersham office. Without a doubt a great professional. Kept me informed throughout the process. 100% recommend to use in this area.
Craig · 30 June 2022
Agent replied
Hi Craig
Many thanks for taking the time to write this 5* review for Gemma Testa from our Amersham Sales office. … More
★★★★★ 5/5
GoogleWe recently appointed The Frost Partnership to manage our rental property. We are first time landlords and the property was previously our main residence so finding the right agent was very important to us. …
Sarah · 17 July 2022
Agent replied
Hi Sarah
Thank you so much for taking the time to write this superb 5* review for Caroline and our Amersham Lettings office. We are so pleased to hear that they … More
★★★★★ 1/5
GoogleAvoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the …
Nikki · 30 May 2024
★★★★★ 1/5
GoogleOne of the worst experiences I have had. Incompetence doesn’t cover it. As someone who demands reliability and integrity I would not use this company. They are poor at communicating and when direct emails are sent they are ignored. If you …
Richard · 30 May 2024
★★★★★ 3/5
GoogleDon’t normally write reviews but had to say something. I’ve been calling the office all week to arrange a house viewing. I’ve emailed, phoned and left countless messages. I’ve heard nothing, not even an email back saying we’re looking into …
Azra · 19 July 2021
Agent replied
Thank you for your review. We are pleased that Andrew Windeler has made you feel valued as a customer and will use your feedback constructively to further develop our services.
★★★★★ 2/5
GooglePoor experience. Buyers count too!
You need to be a little wary about misrepresentation when a property marketed as 'chain free - vendor going into rented' suddenly changes into 'they have changed their mind & now need to find a property' as you provide proof of funds after having an offer (above asking) accepted. I hope this isn't a common scenario but post my review in case others are experiencing similar.
The agent apologised nicely explained they can only act on the instruction of their 'clients' but as a potential buyer I certainly feel like a customer funding the operation so I expect a better service experience than this.
AJ · 24 May 2019
★★★★★ 5/5
GoogleFine & Country St Albans:
A top quality service start to finish, no stone was left unturned when dealing with Mark Saville at F&C.
Would recommend to anyone looking to purchase a property.
Best Wishes,
Daniel
Daniel · 28 August 2024
★★★★★ 5/5
GoogleRachel and the team were great, they kept us informed throughout the process and Karen kept on top of all of the solicitors. Oulsnams definitely have the leading market share in bournville. Highly recommend.
Dewi · 24 May 2017
★★★★★ 5/5
GoogleRobert Oulsnam .mature and serious estate agents. Honest with customers. I personally recommend Robert oulsnam and company. Best place to sell and buy your property.
Noureen · 24 May 2021
★★★★★ 5/5
GoogleExcellent service from Andrew and his colleagues from the Frost team in Amersham. They dealt very sensitively with some difficult issues. Always accessible and responsive. Extremely knowledgeable about the local market. Lovely people to deal with. Made the whole process run smoothly and we are very grateful.
Juliet · 30 June 2019
Agent replied
Hi Juliet, Many thanks for taking the time to write this glowing review for the Amersham team. We're delighted to hear that you were impressed with the responsiveness of the team and that they ensured the whole process ran smoothly. Best wishes to you from all at the Frost Partnership Estate Agents
★★★★★ 5/5
FacebookStephen and Anthony have been absolutely brilliant. Anthony has kept me informed every step of the way and always sorted any issues. If I have to sell a house again I would certainly use Frosts I can’t recommend them highly enough
Gillian · 18 February 2021
Agent replied
Hi Gillian,
Many thanks for taking the time to write this recommendation for Stephen and Anthony. We're delighted to read that they provided you with an outstanding property service.
We will pass your comments on to both.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe are very happy with the excellent, professional & helpful service we had from the team in Bournville. They kept us updated on a regular basis and always returned our calls in a timely manner if we needed to leave a message. We valued their advice and individual service.
Patricia · 24 May 2016
Agent replied · 24 May 2026
Thank you for your review.
★★★★★ 5/5
GoogleThe Frost Partnership have been
amazing.
Professional and helpful at all times.
James, Karen and Caroline are a credit
to the business!!
Claire · 30 June 2023
Agent replied
Hi Claire - Thank you so much for taking the time to write this fantastic 5 star review for our Amersham team. We are so pleased to hear that they were professional and helpful at all times. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams
We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
Gediminas · 6 August 2024
★★★★★ 5/5
GoogleVery prompt, straight forward and quick. Many thanks, Karen!
Daniel · 13 April 2024
Agent replied · 30 December 2023
Hi Daniel - Thank you so much for taking the time to write this 5* review for our Amersham Lettings team. We are delighted to hear that Karen was very prompt, straight forward and quick! We will pass your comments on to Karen and to our … More
★★★★★ 5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏
Hasifah
Hasifah · 12 April 2024
★★★★★ 5/5
GoogleI can’t give enough praise to Andrew Holdsworth at the Frost Partnership for the patience, time and help he has given us through the process of our house purchase. Although it was a long and complex journey he kept us up to date every step …
Bron · 4 October 2018
Agent replied
Thank you so much for taking the time to write this glowing review Pete. We will pass your comments on to both Andrew and our senior management team. Enjoy your new home. Kind regards The Frost Partnership
★★★★★ 5/5
GoogleThe service, support, and advice I received when selling my house was excellent. The whole team worked very hard to ensure a successful outcome. The house achieved a fair market price and I greatly appreciate all the help I received, particularly from Rachel. This is the second time in recent years that I have used Robert Oulsnam at Bournville and, should I move in the future, I fully anticipate using them again. I highly recommend this branch of Robert Oulsnam.
Susan · 24 May 2016
★★★★★ 5/5
GoogleTerrific experience with the Bournville branch of Robert Oulsnam. They are always willing to do a bit of chasing up and down the chain to keep things moving. Becky dealt with most of my purchase enquiries and she was extremely professional and proactive right from viewing our purchase to completion day. If I ever buy a property again I hope Oulsnam are the agents!
Richard · 24 May 2022
★★★★★ 5/5
FacebookMegan |Murphy and Harry Edmonds are amazing. Great communication, lots of attention. They made a stressful time really managable.
Kathy · 18 August 2023
Agent replied · 30 September 2023
Thank you Kathy! 😀
★★★★★ 5/5
GoogleWe chose Oulsnam Bournville for their knowledge of the area, enthusiastic staff and market share. We were pleased with the number of viewings especially since our property would only appeal to a particular buyer.
Once sold there were some issues with surveys etc that were dealt with efficiently and delays caused elsewhere in the chain that were chased regularly.
The team covered for each other during holidays so we always felt well looked after.
Paul · 24 May 2020
★★★★★ 1/5
FacebookI am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Natalia · 11 October 2021
Agent replied · 30 April 2023
Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
★★★★★ 2/5
GoogleNothing good to say about these people - they behave like they're running some exclusive Beverley Hills film company, not a letting agency serving commuter-land. Rented a flat from Frost in Feb 2012, my contact was their Sally Hyland at Amersham branch. Throughout, she was not friendly, very formal, bordering on the point of rude. They certainly make you feel like the Dickensian tenant, who had little legal rights with the way they deal with things. Fortunately, tenant law has changed and I know my rights, but a lot of people who don't would surely feel intimidated dealing with these people - no sooner had I signed my lease than Frost handed over a s21 notice seeking possession in 1 years time.I didn't like Frost or Sally Hyland at all. She was often terse, bordering on rude, over the phone, she was overly formal, didn't answer routine emails, made several obvious mistakes on forms that slowed things down, and surprisingly, was exceptionally rude about the old tenant living in my flat. I would never expect to hear this about someone I don't know.If you rent through Frost, know that they hold themselves to a very high standard. You won't be left feeling like the flat/house you're renting is 'yours'. You'll also have a lot of trouble getting Frost to get repairs done. These people are expensive, unpleasant and unnecessary. They treated me in an appalling fashion until I asked my solicitor to write to them setting out my legal rights as a tenant. Since that time, they've gone back to where they belong... crawled back under their stone. If you can avoid it, use another agency in Amersham. These people are pure scum.
Cecilia · 9 July 2013
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
