Every review we hold for the Amersham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought a house through Ashton’s which was delayed for several months for various reasons. Emily at the Redbourn office was really helpful, diligent and communicated effectively with us throughout. She was patient with our never ending …
Amelia · 3 June 2025
Agent replied · 3 June 2026
Thank you Amelia for your 5* review. We will pass on your wonderful comments to Emily who will be delighted to hear she was able to make a sometimes stressful process a little easier for you. We wish you lots of happiness in your new family home, the Ashtons team.
★★★★★ 5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market.
I would have no hesitation in recommending their services.
Neil · 3 April 2021
Agent replied
Hi Neil,
Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house.
We will pass your comments on to all involved.
Best wishes from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
GoogleWe have recently completed on a sale and purchase with JNP and would 100% recommend their Customer Service and expertise. Julian ensured we remained patient with the transaction which became cumbersome at times, but he provided regular …
Claire · 29 May 2025
Agent replied · 29 May 2026
Thank you for your review Claire! We're so pleased that Julian's communication helped with the sale and purchase of your properties - he'll be thrilled with your recommendation. Thank you for choosing JNP and we wish you many happy memories in your forever home 🏡 …
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 5/5
GoogleRalph was very informative and professional - would recommend!
Chris · 30 August 2024
Agent replied · 30 August 2026
Dear Chris,
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 1/5
GoogleAppalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent
Gabriel · 24 October 2025
Agent replied · 24 May 2026
We’re sorry to hear about your experience and apologise for the frustration caused. We understand how important clear and timely communication is when renting a property, and it’s disappointing to hear that we fell short on this occasion. Your feedback has been noted and will be reviewed internally so we can improve our service going forward. If you’d be willing to discuss this further, please contact us directly so we can try to address your concerns.
★★★★★ 5/5
GoogleIt was a nice relaxed viewing and no pressure. Everything explained well and the follow up has been quick and easy.
Our tenancy was approved within a couple of days and we can't thank the ladies enough for all their help.
Sarah · 26 February 2026
★★★★★ 5/5
GoogleWould thoroughly recommend - in particular Ralph, who was incredibly helpful throughout the process. Far better service then I had from some of the other agencies.
George · 30 August 2023
Agent replied · 30 August 2026
Dear George,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleAlthough I didn’t end up buying a property this time, I still wanted to leave a review for Jamie Henderson because he was excellent throughout the process. …
G · 3 June 2026
★★★★★ 5/5
GoogleClare and the Jamie go to endless lengths to keep you updated on finding the best house, never thought we could afford weybridge !!Thanks to all. “
Antony · 10 June 2026
★★★★★ 5/5
GoogleGreat job, very helpful and quick response.
Crolik · 6 March 2026
Agent replied · 6 July 2026
Thank you so much, Artur! I am excited to welcome you to your home very soon 😊 Paula …
★★★★★ 5/5
GoogleAndrew sold our property in Amersham recently. It was not an easy sale and at times really stressful due to the first buyer pulling out just before exchange. He never lost his positivity and stayed calm and professional. Thank you so much Andrew. Would highly recommend!!
Clare · 2 February 2021
Agent replied
Hi Clare
Many thanks for taking the time to write this 5* review for Andrew from our Amersham team.
We are delighted to read that he provided you with a professional, positive and composed property service. We will pass your comments on to Andrew and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleA real cut above other estates agents in both regards as being a seller and a buyer. Their customer server is excellent and communication with customers is obviously very important to Oulsnam (unlike several other estate agents); found they were very efficient, kept you informed about every process and every viewing via text and email reminders. As a seller I really felt they were there for you, pushing things forward, chasing up solicitors etc. to keep things moving. As such the sale of our property was smooth and as stress free as these things can be. The staff are fantastic (in particular Rachel and Becky who I had most contact with) both professional and polite, nothing was too much trouble for them. I’d definitely recommend Oulsnam whether you’re buying or selling.
Stevie · 24 May 2020
★★★★★ 5/5
GoogleThe employees in the agency were extremely professional. I had a viewing with Gethin who was quick to email back and carry on with the process of making the offer.
Joelle · 17 July 2025
Agent replied · 17 July 2026
Good afternoon
Thank you for your kind words. We are so pleased to hear you found our team professional and that Gethin was responsive and helpful throughout the process. We … More
★★★★★ 5/5
GoogleProfessional and responsive from start to finish of our property purchase. Special thanks to Andrew in the Amersham office, who was on hand to assist with any queries throughout the process and dealt with them all in a timely and …
Jonathan · 14 October 2021
Agent replied
Hi Jonathan
Many thanks for taking the time to write this 5* review for Andrew from our Amersham team. … More
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
GoogleOutstanding service from Jemima and Caron .. Professional warm and caring ..
Attention to detail superb ..always kept us in the loop ..We cannot recommend highly enough !!!
Thank you …..
Helen · 30 June 2025
Agent replied · 30 June 2026
Thank you Helen for all your kind words and for the business. Best wishes, Andrew
★★★★★ 5/5
The Trusted AgentProfessional, honest, sensitive and approachable. The Frost Partnership delivers!
Andrew Holdsworth and his team, including Emma, provided us with a level of service and attention to detail I would never have expected. Andrew promised he could provide genuine buyers who would be keen to buy our property in the difficult current market. He was sensitive to our situation and after two weeks we had six genuine offers in or around the asking price and in the end opted for a lovely couple of first time buyers ready to move quickly and who seemed to be genuinely thrilled to be moving into our former family home.
I can't recommend Andrew and the Frost Partnership too much they were true to thier promises, always available to provide help and guidance, thank you so much,
Paul and Judy
Paul · 11 November 2019
★★★★★ 5/5
GoogleI recently sold my father's house with the Amersham office. The process was handled from start to finish with professionalism & courtesy. I had to leave Frost's team to make all the arrangements and do all the viewings as I am not local but this was always taken care of so I never had to worry. The outcome was a successful sale and I can't thank the team enough.
Michelle · 17 October 2023
Agent replied · 1 July 2023
Hi Michelle - Thank you so much for taking the time to write this fantastic 5* review for our Amersham Sales team. We are delighted to hear that the process was handled from start to finish with professionalism & courtesy. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
The Trusted AgentExcellent support throughout a long and difficult house sale
We would like to thank Frosts and in particular Mr Andrew Windeler for the professional and prompt support we received. The entire sale process took about a year with a lot of ups and downs, but we could always rely on Andrew to be on top of things, keeping us in the picture and providing good advice. We achieved a satisfactory selling price despite all the problems. Many thanks to all concerned.
DR J C & Mrs S H Turner.
JOHN · 1 September 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
