Every review we hold for the Amersham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe put an offer on a property, Brockenhurst didn't explain any issues with the seller, and we explained we were ready to move ASAP. We had a 2nd viewing at the property, to be told by the vendor they were in no hurry and kept their previous buyer waiting 9 months before the buyer pulled out after being kept waiting. This obviously sent alarm bells ringing with us, we didn't want our chain to fail because of us and loose the buyer for our house. We asked Brockenhurst if we could view other properties with them and they refused as we had pug in an offer on a property. We explained the situation with the house we put an offer in, but they were not interested, which meant we lost out on other properties. The vendor never replied to anything from our solicitor and wasn't a serious seller. Needless to say after 3 months and considerable expense to us and money we would never get back, we pulled out as it was not a serious house sale. Brockenhurst even confirmed the vendor hadn't been looking at other properties, Which Brockenhurst were aware of. Brockenhurst never responded to any queries and never explained the situation before taking our offer. The house is still on their website, over a year after our offer. Feel sorry for the 3rd person who had put in an offer and being messed about by Brockenhurst and vendor.
Lilly · 30 May 2023
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
★★★★★ 5/5
GoogleWe were long term customers of Oulsnam Bournville as sale of our house was aborted twice due to unfortunate events of pandemic chaos. Throughout this long process we experienced a lot of genuine care from Oulsnam staff who rendered to us 'above and beyond' services. Branch manager, Rachel, was quick to advise us on each step from valuation to remarketting the property when sale failed; she showed consistently high level of professionalism while dealing with sadden change of circumstances in sale of our house. Karen kept us regularly updated on stages of our sale and liased perfectly with solicitor panels and buyers'/sellers' agents, closely overseeing the whole buying-selling chain. Becky efficiently carried out viewings. On each three ocassions our house was sold within 3 days and generated multiple offers that either met or exceeded asking price. Undoubtedly, the completion of our complicated house sale/purchase process would not succeed without efforts of Oulsnam dedicated team. Thank you Rachel, Karen and Becky and the best wishes for the whole Oulsnam team in Bournville!
Agnes · 24 May 2023
★★★★★ 5/5
GoogleJust to say thank you to the team at Lettings. Everything dealt with in a professional manner resulting in finding us a great tenant for our flat in town. Many thanks Sue&Geoff.
Geoff · 17 May 2024
Agent replied · 17 May 2026
Dear Sue and Geoff, we appreciate your taking the time to write such kind words and hope the tenancy continues to proceed smoothly. Best wishes from Rosie, Zannette and Ismay in the Poundbury Lettings team.
★★★★★ 5/5
GoogleTeddy did a professional job showing me a flat, although I didn’t end up taking the offer. He was very accommodating when I had to reschedule.
Thomas · 28 February 2026
Agent replied · 30 August 2026
Thank you, Thomas! We’re thrilled to hear about your positive experience with Teddy. Our team strives to provide the best service, and we appreciate your feedback. If you have any future property needs, don’t hesitate to reach out!
★★★★★ 5/5
GoogleVery helpful from buying my house to selling it and renting it out in between times.
Dave · 16 May 2026
Agent replied · 16 June 2026
Thank you Dave for your kind words, we really appreciate them.
★★★★★ 5/5
GoogleRob and Sally manage two of our properties while we live abroad and do an outstanding job. They’re always available to handle any queries or tasks that come up, and there are systems in place to manage reminders and maintenance. Makes everything simple and hassle-free. Highly recommended!
Sean · 13 August 2025
Agent replied · 13 May 2026
Thank you for your review Sean, much appreciated! Catch up soon...
★★★★★ 5/5
GoogleMark from the St Albans branch was a pleasure to deal with. He was friendly, calm and always contactable. Despite a small hiccup in the process he never put pressure on us or spun us any lines. He was honest, fair and I would definitely both recommend him and use him again. Thank you for making what can be a hideously stressful thing be so easy and transparent.
Lorna · 28 November 2025
★★★★★ 5/5
GoogleWe bought our house through Oulsnam, and they were great throughout the process. Easy to communicate with, very friendly and always helpful with any queries. Would definitely recommend.
Nathaniel · 5 February 2026
Agent replied · 5 July 2026
Thank you for your kind words. We’re delighted to hear the Moseley team, made the process smooth for you. Best wishes from all of us at Oulsnam
★★★★★ 5/5
GoogleFantastic! I would recommend them to anyone, couldn’t do more to help you. The whole team went above and beyond for me. I had a tricky sale after the death of my father and they helped me at every stage.
Phillip · 16 October 2025
Agent replied · 16 June 2026
Thank you Phillip for your kind words, it was a pleasure to help you during your difficult time. We wish you all the best in the future.
★★★★★ 5/5
GoogleSuch a great experience I have had with Seymour’s in Walton. On 2 occasions I have had the pleasure of Johanna showing me a couple of properties. Her level of service was fantastic. From messaging to make sure I knew where to go to giving …
Tom · 24 May 2026
★★★★★ 5/5
FacebookAndrew from Frost in Amersham is a highly experienced estate agent that managed my house sale with professionalism and integrity. His services were exemplary. The virtual tour of our house was fantastic! It definitely helped to sell the house in its best possible light and sort out the buyers that were serious. I would highly recommend Frost. Their team is fantastic.
Rachel · 12 July 2021
Agent replied · 10 May 2026
Hi Rachel,
Many thanks for taking the time to write this glowing recommendation for Andrew and the Amersham team.
We're delighted to read that he provided an exemplary property service and found the right buyers for your property.
We will pass your comments on to Andrew and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFantastic viewing and professionalism from Ali Alkutubi, credit to the company !
Nehal · 6 June 2026
Agent replied · 6 July 2026
Dear Nehal, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleEmma and all the staff at the Middleton branch have been nothing but supportive and helpful with advice and help with paperwork.
Sean · 21 March 2026
Agent replied · 21 June 2026
Thank you Sean for such kind words. Lovely thta you feel we have been so supportive and helpful throughout, especially with the paperwork and advice needed. All our best!
★★★★★ 5/5
GoogleTrevor and the team at the Frost Amersham branch were very helpful and communication when buying my property, information was always up to date and prompt. Thank you for a smooth move!
Jon · 13 April 2024
Agent replied · 4 July 2023
Hi Jon - Thank you so much for taking the time to write this 5* review for Trevor and our Amersham team. We are delighted to hear that you had a smooth move! We will pass your comments on to Trevor and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleJust wanted to say thankyou to Andrew Holdsworth and the team at Frosts Amersham.
Professional, friendly and we always felt we were updated every step of the way.
Proactive in securing another buyer when our seller lost their buyer, can't thank you enough.
It has been a real pleasure working with Frosts. Would not hesitate in using them in the future.
Michelle · 30 June 2021
Agent replied
Hi Michelle,
Thank you. That's fantastic to read; we're so pleased the Amersham team kept you updated every step of the way, especially Andrew Holdsworth. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent professional service re our rental property nothing is too much trouble and all staff are fab! Thank you !
Lynn · 3 April 2026
Agent replied · 3 June 2026
Thank you Lynn for taking the time to leave us a review. We’re so pleased to hear you’ve had an excellent experience with our team. It means a lot to know our service and support with your rental property have made a difference. We look forward to continuing to work with you. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleTeddy helped us on our search for a flat and showed great knowledge and an awesome attitude that made the whole experience less stressful
Alex · 28 February 2026
Agent replied · 30 August 2026
We’re thrilled to hear about your positive experience, Alex! Teddy is truly dedicated to making the search process enjoyable and stress-free. Thank you for your kind words, and we hope you love your new flat!
★★★★★ 5/5
GoogleWe purchased a property which Frosts of Amersham sold us.
We dealt with the manager, Gemma Testa, for the whole process and we can honestly say no-one could have been more professional, reassuring, attentive and co-operative than Gemma who accommodated our endless requests speedily and with great humour.
Gemma was superb!
Allan · 17 October 2022
Agent replied
Many thanks for leaving this 5* review for our Amersham Sales team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 30 April 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
★★★★★ 5/5
GoogleRob was absolutely fantastic from start to finish. Professional, modern and dedicated. I cannot recommend him highly enough. Everything was absolutely spot on. If we ever move again I'll be asking him to come out of his area and deal with it for us!
Andrew · 13 May 2023
Agent replied · 13 May 2026
Thanks Andrew for your lovely review. I hope you have all settled in your new village! All the best, Rob and Sally 😊 …
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleThank you to Josh Wilkinson & the team at Frost! The service I received was fantastic and I was updated regularly so the whole process was stress free. Thank you!
Belinda · 13 April 2024
Agent replied · 24 February 2024
Hi Belinda - Many thanks for taking the time to post this fantastic 5 star Google review for Josh and our Amersham Sales team. We are delighted to hear that the whole process was stress free. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
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