Trusted Agent profile
★★★★★
121 reviews across 1 platform
22a - 24 High Street, Alfreton, DE55 7BN, Amber Valley DE55 7BN
Hall & Benson's Amber Valley office at 22a - 24 High Street is rated 4.0 out of 5 across 121 reviews on 1 platform, including 121 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Amber Valley office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service from the team at Hall & Benson in Alfreton!
We are thrilled to hear that you had an amazing experience with us at Hall & Benson in Alfreton! Our team is dedicated to providing top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe and my partner are first time buyers and Chris really helped lay everything out with how much things cost and what was needed to make what is a stressful time much easier.
Hello Matthew, Thank you so much for your wonderful 5* review! We're thrilled to hear that Chris was able to assist you and your partner in making the home-buying process smoother. If you have any more questions or need further assistance, feel free to reach out. Best regards, Lucy, Customer Relations Team
1/5
GoogleIve asked your agents stop calling me multiple time and for my details to be removed. Can this stop!
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWould like to thank James and all of the team at Hall and Benson in Alfreton, who valued and sold my property quickly and above the asking price, allowing us to proceed with our next purchase. Though the process which stressed me at times with the solicitors! James and the team were very supportive and reassuring I can not thank and praise them enough, Thank you very much. Steve and Sue. Would highly recommend.
5/5
GoogleI had a great experience working with Hall and Benson. I used them for both a re-mortgage and and a brand new mortgage. Chris at the Alfreton site was amazing and always available to help on any issues we had. Cannot speak highly enough of him and the work he put in to help get everything over the line.
Thank you George for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMatt and Chris were mint. Very helpful
Thank you for taking the time to leave us this amazing 5* review Tom. Kind regards Lucy, Customer Relations.
1/5
GoogleCurrently selling a house through hall and benson, no chain, taken 12 months so far. On the 9th Feb was told by hall and benson that the only thing remaining was to set a completion date. After contacting my solicitors the same day they informed me that they had no idea about this and emailed the buyers solicitors immediately, 3 days later and no reply from the buyers solicitors, so I tried calling the person dealing with my sale at hall and benson but they were always busy or out the office, I made numerous phone calls, most went unanswered, alot got diverted to other branches so I left messages with them, also left messages with other colleagues in the Alfreton branch. Eventually got through on the 2nd March and was told more searches and a new mortgage offer was now required. Why avoid me for 3 weeks? It's definitely not something I'm going to forget or give up on. I'll be collecting the keys first thing tomorrow morning and taking my business else where. Avoid hall and benson, cost me over £250 a month in interest and bills on an empty property.
5/5
GoogleChris and Matt are very helpful and absolutely amazing, we are buying our first property and feel so confident that we know what we are doing. Thank you
"Thank you for your kind words! We're so glad to have played a part in your journey towards your first property. Wishing you all the best in your new venture. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic experience start to finish, from the last minute viewing to getting our offer accepted. Can't fault them as a buyer.
Thank you so much for the positive feedback! We are thrilled to hear that you had a fantastic experience with us, from start to finish. It was a pleasure helping you and we are grateful for the opportunity to serve you as a buyer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWell, what can I say?!!! Megan Skermer was an absolute gem, so professional, helpful and supportive, going above and beyond to assist us in the sale of our late mother’s property. Megan provided the guidance and support needed, which helped to reduce the stress throughout a very sad and difficult time. Highly recommend!!
5/5
GoogleWe had a great experience with our purchase with Chris Astill. He explained everything in layman's terms and recommended the best provider to go with. The screen-share process made it much simpler too to see what was going on too. Chris was patient despite my questions and was quick with updates. I would highly recommend him if you are purchasing a property.
1/5
GoogleInadequate communication, poor advice and limited service.
Please do contact us via review@connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Googlenever met a better estate agent than Matthew Watson
"Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience with our agent, Matthew Watson. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a mortgage appointment with Chris last week, and couldn't recommend him enough. He explained the process really clearly and took his time going through everything, which really put me at ease! I also had a house viewing with Emily, and again she really put me at ease as a first time buyer.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can not shout out loudly enough, the great experience that i received from these people, they hand held me through each step not only of selling my home but assisted me in the purchase of the end property, I found Chris, Kate, Meghan & James to be exceptionally customer focused
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Hugh. Kind regards, Lucy, Customer Relations.
5/5
GoogleHall and Benson have sold (etc) my property within 3 weeks of it being on the market. They have done the majority of viewings and are very flexible on leading these with times and dates. I will also be using the mortgage advisor who has been excellent, too!
1/5
GoogleJessica Farrelly has given me endless promises its been 3 months and they can't refund our holding fee as they promised 10 days, she's always in a meeting or off when you call to get updates but was always available before we paid in the holding fee it feels like a scam
Hello Ronald, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Googlevery very good place very helpful, big shout on chris he is very helpful and very quick with the help of my mortgage, he responds very quickly to my questions and answers very clearly in a way where anyone will understand no matter how hard it is, recommend him alot, thank you!
5/5
GoogleChris and Matt, really helpful and lovely chaps
Thank you so much for your kind words! We are happy to hear that our team provided excellent service. We hope to continue to exceed your expectations in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe exchanged yesterday and are due to complete tomorrow. It's been an easy process from start to finish. Very smooth. All the staff are a delight to deal with. Especially the manager though, I really like her.
Thanks for the wonderful 5* review Sam! Best wishes, Lucy, Customer Relations.
5/5
GoogleAlfreton team made my mortgage process so simple, Emily, Mat, Chris & Katie couldn’t have provided more help and reassurance when I rang for updates! Couldn’t recommend the team more. Thank you so much!!!!
5/5
GoogleMet with Chris today for new mortgage deal, everything explained in detail. All my questions answered clearly. Would definitely recommend using Chris as your mortgage broker.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
3/5
GoogleInitially good and put house on market with them with a two week cooling off period in the contract. Subsequently a member of tbe family wanted to buy, so rang to cancel the sale with H and B within a week of the contract. The agent we were dealing with was very unpleasant and tried to say we would still have to pay the fee until reminded about the cooling off period, personally I would not go back. Shame as overall service was very good until this unpleasantness, hence the three stars.
5/5
GoogleThank you to Hall and Benson for all your assistance in helping me and my partner purchasing our new home, especially Kate Wimlot. Darren&Jenny.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hall & Benson's Amber Valley office has 121 reviews across 1 platform: 121 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Hall & Benson Alfreton is rated 4.0 out of 5 across all 121 reviews, and 4.0 out of 5 on Google from 121 reviews, checked 9 October 2026.
Hall & Benson Alfreton, 22a - 24 High Street, Alfreton, DE55 7BN, Amber Valley DE55 7BN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.