Hall & Benson Alfreton reviews

★★★★★ 5/5

Google

I have my house on the market with Hall and Benson and the team are really helpful. I’m fully reassured by the manager Katie and her team. Katie is very attentive and knowledgeable. Matt is great at communication and keeps me updated. Chris is very experienced and certainly gives great mortgage advice. Thanks team, I’d highly recommend you!

Tom · 27 October 2024

★★★★★ 5/5

Google

Sold within 24 hours at the full asking price just shows how professional and knowledgeable Matthew Watson, his colleagues Karen and Katie and the rest of the team at Hall and Benson Alfreton are. The right property details, the right asking price and the right contacts all need to come together to get a sale over the line and this team got it so right. Would heartily recommend to anyone wanting to sell their property by using such a great service.

Geoff · 3 September 2025

★★★★★ 1/5

Google

I have requested on four separate occasions to be removed from this company’s call and email distribution lists. Despite these requests, I continue to receive both phone calls and emails. Based on this experience, I would advise others to proceed with caution. Repeated contact after clear requests for removal raises concerns about how customer data and communication preferences are being managed.

Becky · 17 February 2026

★★★★★ 5/5

Google

I made the decision to use Hall & Benson to sell my house, having seen how great they are when I purchased the house. Having had a boundary dispute raised by a neighbour out of the blue I was a little concerned how this would affect my dealing with Hall and Benson and what I needed to do. I cannot begin to say how incredibly helpful the staff at the Alfreton branch have and are being. Nothing has been too much trouble. So felt a huge thank’s to them all was in order.

Craig · 9 August 2025

★★★★★ 5/5

Google

Dealt with Matthew at Hall and Benson, as he was very proactive in wanting to market our house, despite us already having a possible private buyer. Flawless, quick service and very responsive to any queries. I’d have no hesitation in recommending this business. It was clear they wanted to get the best price possible for our house. Thank you

Mark · 25 July 2025

★★★★★ 5/5

Google

Matt delivered exceptional customer service on our behalf during the recent sale and purchase of our properties. He went above and beyond and exceeded our expectations and can be relied upon to get things moving. We would highly recommend him. Brian &Jacquie

Brian · 27 March 2026

★★★★★ 5/5

Google

Met with Natelie for a house valuation, what a very pleasant knowledgeable young lady, so impressed with the service so far, emails and contacts even in the morning of the valuation, very happy with Natelie and her team so far, would be very happy to put our property in their safe hands 👍 …

Gary · 25 February 2024

★★★★★ 5/5

Google

Chris Astill has been fantastic in helping me with my application. Thank you.

Fay · 8 August 2025

★★★★★ 5/5

Google

hall and benson have helped me buy my first house chris the mortgage advisor has been very informative and helpful and katie mathew and lucy have been easy to deal with and very professional to start to finish. i would recommend hall and benson to anyone looking to buy and sell.

Callum · 8 November 2025

★★★★★ 5/5

Google

Big shout to Matthew & Katie for seeing my elderly mum through a house sale and purchase, a lovely team of people to work with, great comms throughout, as well as advice and knowledge, can't praise them both enough for helping us all the way through the process!

Always · 15 November 2025

★★★★★ 5/5

Google

Would highly recommend Hall and Benson, fantastic service from start to finish, a massive thank you to Matt, Chris and Karen for everything and getting such a rapid turnaround for us both in the sale of our old house and purchase of new! Very much appreciated.

John · 16 June 2025

★★★★★ 5/5

Google

Despite calling from the USA and having a more difficult than normal situation to deal with, I have been talking to and dealing with Matt at the Alfreton branch and he has been absolutely fantastic every time I have spoken to him. He has …

Shane · 17 November 2025

★★★★★ 4/5

Google

In the proccess of buying my first home, chris has been brilliant and has attended all of our needs and helped us along the way and still is, all the staff have been lovely! I recomend this service

Emily · 17 January 2026

★★★★★ 4/5

Google

I chose Hall and Beson as from the first phone call they explained fully their services and answered my queries fully. They were professional, courteous and positive in all their dealing with me. I fully recommend them Matthew and Katie inspired confidence and brought about a sale. Thank you

Jo · 15 September 2025

★★★★★ 5/5

Google

Me and my partner are currently in the process of buying our first home with Hall and Benson Alfreton. We are dealing with Chris and he is amazing. He explains every step in detail and is always available to answer any questions we have. Would highly recommended😁 …

Bethany · 15 September 2025

★★★★★ 1/5

Google

If I could rate 0 star I would. Never answers the phone. Never calls back. Never emails back and when you do finally get through the customer service is shocking. A very long drawn out process of 5 months to move due to in house solicitors specifically Gemma who had absolutely no idea what she was doing and getting updates on the situations weeks later from the estate agents. We had no contact confirming we were moving and how things where done on the day.. do they meet at the property? Do we collect the keys? Do the vendors hand over the keys? The day before we moved we got an email stating we had just exchanged ( this was done a week before) left us worrying about the move the next day. On the day of our move I had to call to query this… After 2 calls finally someone answered to say they were in a meeting and would call back. SHOCK no one did, i called again. Emily who sold our house had to check our file to see if we were moving that day?! How do you not know if the house you sold is completing or not? Throughout the whole purchase they never called back or updated us on time, they would say they will call back and never did. Just very poor customer service. Avoid avoid avoid !!!

Megan · 24 June 2024

★★★★★ 5/5

Google

Chris was top saleman very helpful and professional, Matthew was very helpful with viewing of the house just a shame he a city fan

Lewis · 24 September 2024

★★★★★ 5/5

Google

Hall and Benson have been great in helping me sell my property and assist with the purchase of my new home through another agent. Matt Katie Chris and Karen have been fantastic! Would highly recommend.

Andrew · 19 November 2025

★★★★★ 5/5

Google

Great thank u 2 mathew who has been superb throughout the process of selling our house and also our purchase through hall and benson. Kept us informed of all progresses and went beyond to help us upon our personal requests on our purchase.many thanx mathew.

Paul · 9 August 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Matthew and Chris while selling our house, and we cannot recommend them highly enough! From the very beginning, their professionalism and expertise shone through. …

Danielle · 17 November 2025

★★★★★ 5/5

Google

Hall & Benson helped my through the whole process of by my first house, and having not much idea with everything I was going to need and have to do, Chris was always happy to help and assist me in anyway I can from just explaining this with helping with problems I faced, The process with Hall & Benson went smoothly and can't thank Chris enough for the help he gave me. I look forward to using and working with them in the future on my next property.

Josh · 23 October 2022

★★★★★ 5/5

Google

As first time buyers, the whole mortgage application process would have been a daunting and confusing task had it not been for Chris. He was always happy to help and answer any questions we had, and when we did experience a problem during the process - whereby the lender reduced the amount they were willing to lend after our initial mortgage offer expired - Chris was extremely helpful and gave us confidence that he would do everything he could to resolve the issue, which he did. While our solicitors weren't as helpful as they should have been, we felt that Chris was the one person we could rely on throughout the whole process. We would not only recommend for first time buyers like ourselves to have a mortgage advisor to help navigate them through the process, but specifically for them to choose Chris.

Carl · 23 October 2022

★★★★★ 1/5

Google

I tried to rent a property with this company they quickly took my first weeks rent however I didn’t sign anything! They never asked me too… after many phone calls later and them promising me I’d definitely got the property, they eventually the truth that the landlord had gone with someone else… fair enough but I am still waiting for my first weeks rent back! Declan especially told me to ring their accounts department… 3 phone calls later it turns out I was never made a tenant for the property so they are quick to take your money but can’t be bothered to actually do their job! I will continue to chase and ring and email this company for my money back because £219 is a lot of money. Disgusting behaviour in my eyes. They have forever lost a customer.

Sarah · 2 June 2025

★★★★★ 4/5

Google

Great service but occasionally hard to contact as its only a small team @ alfreton offices

Its · 17 March 2026