Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Estate agent!
Kelly McDermott was professional and very helpful. Very knowledgeable about property and area. Would recommend!
Dear Rory,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotGreat service
Kelly McDermott was very helpful, had good knowledge of the property and an excellent manner.
Dear Chris,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott.We really appreciate your kind words.Kind regards,Customer Care Team
1/5
Trustpilot0 stars if that’s possible
0 stars if that’s possible, would not recommend to anyone. Very unhelpful staff
Dear Andreas,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotPleasantly surprised
Hands down best agency experience so far, extremely impressed with the service.
Dear Chisom, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards,Customer Care Team
5/5
TrustpilotThey always answered the phone quickly
They always answered the phone quickly, dealt with issues as they arose and kept me informed. All round a good experience.
Hi IanThanks for the great review, we really appreciate it! Kind regardsCustomer Care Team
5/5
TrustpilotQuick helpful and friendly response
Quick and helpful responses from Shannon at the city centre office to any queries or contract renewal
Dear Customer,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Shannon made your experience with us 5 star!Best Regards,Customer Care Team
5/5
TrustpilotVery good services
Very good services, helping and getting forward to do the best business about having a rented flat property
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotReally good
Really good Can’t fault the service so pleasant very welcoming five star service
Dear Wayne,I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotAdeeb Ahmed did a fantastic job
Adeeb Ahmed did a fantastic job, it was quick, efficient and very professional.I was very satisfied. Thank you.
Dear AgThank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotSophie's customer service has been…
Sophie's customer service has been fantastic and the company on a whole has been pleasant, helpful and prompt.
Dear Rebecca Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
1/5
GoogleNot very supportive/ informative
Dear Customer, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
5/5
TrustpilotShoshana Marks
Shoshana Marks resolved an issue of payment of the rent with new tenants and ensured standing orders were set up for the future. Very professional service.
Hello, We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Shoshana Marks our Vimto based Senior Arrears Clerk. Shoshana will be delighted when informed, that you took the time to acknowledge her service.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotShannon Upton
Shannon Upton helped resolve my matters, quickly, efficiently and easily - highly recommend
Dear Christopher,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Shannon. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotMy request for a third party reference…
My request for a third party reference was handled (by Petru Aradoaie) promptly. The call staff were pleasant and helpful.
Hi CustomerThanks for leaving us a great review, we really appreciate it! We're glad to hear that Petru was able to process your reference request quickly and efficiently.Kind regardsCustomer Care Team
5/5
TrustpilotAmazing service from Kelly she was…
Amazing service from Kelly she was lovely to talk to and gave me all the information I needed.
Dear Rebecca,Thank you for leaving us a 5* review!Kind Regards,Customer Care Team
5/5
TrustpilotGreat customer service
Great customer service, answered all my questions efficiently.
Dear Honorine, Thank you for you for taking the time to leave Thornley Groves a review.I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We appreciate your kind words! Kind regards,Customer care Team
4/5
TrustpilotKelly McDermott a professional and…
Kelly McDermott a professional and polite estate agent.
Dear Lorraine,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotExcellent service.
Excellent service.Property management team appears to be very helpful and supportive.Special thanks to my property manager 'Hannah Whyte' for expedting my all maintenance request(s).Thanks -Rahul
Hello Rahul,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Hannah Whyte recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotSuperb service - Aimee Hobson
Aimee Hobson continues to provide an exceptional level of service and always goes the extra mile to ensure everything is completed and checked in a very professional way.
Thank you. Aimee will be chuffed to know that yet again she has delivered superb service. We do aim to go the extra mile, as we can see Aimee did, which I am sure she will continue to do. Regards, Customer Care Team.
5/5
TrustpilotKelly McDermott is very kind
Kelly McDermott is very kind, and explains all the things clearly.
Dear Customer,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotThornley Groves staff has been very…
Thornley Groves staff has been very helpful and professional throughout my stay at the property
Dear Nich Craven ,Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotTenancy renewal
Aimee Hobson completed the tenancy renewal and the kept me fully informed throughout this process,in a very profession way and rate her service in the highest possible way.
Thank you for the lovely review.We will be sure to inform Aimee of your high rating of her service. We really appreciate you taking the time to leave us a review.Regards,Customer Care Team
4/5
TrustpilotCommunication is efficient
Communication is efficient, and the staff is nice. Been dealing with Aimee Hobson - the property manager and I'm pleased with the service so far.
Hello Carlos,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Aimee Hobson our Vimto based Team Leader. Aimee will be delighted when informed, that you took the time out of your day to do so. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotGreat service from Tom Lee during our…
Great service from Tom Lee during our viewings yesterday. On time and very supportive.
Dear Paul,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Tom . We really appreciate your kind words. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
