Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotGo extra mile
Such great customer service, very helpful and friendly. Go extra mile.
Dear Rachel, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
5/5
TrustpilotVery impressed with advice and guidance…
Very impressed with advice and guidance given by Alice and Lucy. Most importantly their communication was superb. Would highly recommend.
Dear Jill ,I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotLaura Turnock
Laura TurnockLaura gave an excellent service during the reletting of my property and I would have no hesitation in recommending her and of course her manager, Clare Carpenter at the Swinton office.Kevin
Hello Kevin,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Laura Turnock our Swinton based Lettings Consultant. Laura will be delighted when informed, that you took the time out of your day to do so. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotLovely guy
Lovely guy, came over and did a very thorough valuation and explained all processes/ details clearly and concisely.
Dear Joshua,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service you have recieved.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotGood to go with Thornley Groves
It's really good experience to communicate with Thornley Groves, especially the agent Kelly McDermott.She always make a quick response to my email and politely, so nice.
Hi JessiThanks for the great review, we really appreciate it! We're glad to hear that you've had a great experience with Kelly!Kind regardsCustomer Care Team
1/5
TrustpilotNo way of contact
No replies on email, no answer to the phone, mailbox if full of messages, no way of contact.
Firstly, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. We are currently experiencing an extremely high volume of calls and emails due to the unprecedented level of activity & demand across lettings. We endeavour to reply to all enquiries at this particularly challenging time. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotThornley Groves Sales Team
Just finished buying a property from the Sales Team at Thornley Groves (Stuart, Natasha and Natalie) and have been really impressed with the speed and efficiency of everyone involved - thank you all!
Hello Chris,It is always appreciated when one of our takes the time out of their day to recognize the service our team members have provided. Stuart, Natasha and Natalie will be delighted when notified that you where impressed with their speed and efficiency. Thank you,Customer Care Team
5/5
TrustpilotDealing with Thornley Groves
Dealing with Thornley Groves , Prestwich location was absolutely hassle free and staff was very helpful.
Dear Customer,Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotThornley Groves have always been very…
Thornley Groves have always been very helpful and a good Estate agent’s to rent from. Gabriel has always been very helpful.
Dear Aaron,Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotKelly McDermott was very helpful
Kelly McDermott was very helpful, professional and was able to answer all my questions
Dear Ash,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotGemma garner has been absolutely…
Gemma garner has been absolutely brilliant helping us with the selling of our property! Thank you so much for your help. Lauren
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
1/5
TrustpilotWorst I’ve encountered
Nobody picks up the call or answers to emails and there’s no way to leave a message cause their voicemail is full so I drive 4 hours from London to walk into the office to be given a different number and email address that I still get no replies from.
1/5
TrustpilotThese are without doubt the worst…
These are without doubt the worst company I have ever dealt with, if you are a renter avoid at all costs.
Dear David, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.If you would like to discuss your experience further, please do email me, at complaints@thornleygroves.co.uk. Kinds RegardsCustomer Care Team
5/5
TrustpilotGood experience
Kelly at the Monton branch was pleasant and knowledgeable. A good informative viewing.
Dear Justin,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly.We really appreciate your business. Please let us know what we can do for you in the future.Kind regards,Customer Care Team
5/5
TrustpilotAll of my dealings with Daniel Garrick…
All of my dealings with Daniel Garrick have been satisfactory. I find him to be efficient, professional and a pleasure to deal with.
Dear Abigal, Thank you for leaving Daniel a great review, it is great to see that you are happy with the service delivered. Kind Regards, Customer Care Team
5/5
TrustpilotGas Safety.
As a Gas Safe Registered contractor for Thornley Groves, we rely on Sarah’s timely and efficient professionalism orchestrating Landlords Gas Safety Certificates, ensuring a continued safe environment for tenants.Thank you.
Hello Lomax,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Sarah Tarmey our Vimto based Compliance Officer.Sarah will be delighted when informed, that you took the time to acknowledge her efficient and professional service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
TrustpilotKelly McDermott was very professional…
Kelly McDermott was very professional and communication was great throughout our viewing of a property.
Dear Natasha, Thank you for taking the time to leave a five star review, especially noting the great service provided by Kelly. It was very kind of you to take the time to post this review.Reviews such as yours will help others in choosing their agent, so it really is appreciated.kind regards,Customer Care Team
5/5
TrustpilotMelissa,& Connor at Thornley Groves…
Melissa,& Connor at Thornley Groves letting agents are very professional & provide a great service.I would recommend this letting agent for all your letting needs.A very professional company
Dear Mr Baker, Thank you for your review of our Property Management team based in Vimto Gardens.Melissa and Connor will be delighted when informed, that you took the time to acknowledge their kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards, Customer Care Team
5/5
TrustpilotThe Thornley Groves estate agents were…
The Thornley Groves estate agents were very helpful in regards to the Goodlord application and particularly the lettings consultant Sophie Stevenson.Thank you.
Dear Customer Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
4/5
TrustpilotGood Agency
Thank you Ms. Hannah Whyte for a very good and prompt service!
Dear Niranjan,Thank you so much for your 5-star review! We will share this with Hannah to let her know to keep up the amazing work.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotMy problem got sorted fairly quickly…
My problem got sorted fairly quickly and the service provided was very professional. Katie Garner specifically helped me and responded to my query quickly.
Hi IzaanThanks for leaving us a great 5 star review, we really appreciate it! We're glad you had a great experience dealing with Katie in our Property Management team.Kind regardsCustomer Care Team
5/5
TrustpilotKelly McDermott is vey friendly
Kelly McDermott is vey friendly, welcoming, helpful and answered all our queries.
Dear Rami, Thank you for your review of Kelly our Property Host based in Monton.Kelly will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards, Customer Care Team
5/5
TrustpilotTenancy renewal
Emma Cliff has just renewed a tenancy without any "dead time" between the tenants and handled the agreement in a most efficient manner.
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotWe work closely with Sarah
We work closely with Sarah, Cath & Debbie in Compliance and always find them to be super efficient, competent and very professional to deal with.Fitzgeralds
Hi YvonneThanks for rating us 5 stars, we really appreciate it!Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
