Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotI was very happy with the customer…
I was very happy with the customer service. They are also quick to take action when required.
Dear Tenzin, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
2/5
TrustpilotVery expensive costs
Very expensive costs, having to deal with too many staff and insurance policies are poor value.
Dear Customer, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotNice property agent
Jodie who I contacted is very kind and fast response.They helped my first move in this country very smoothly.
Dear Kohki,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Jodie. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotThanks Eleishia!
Great work on a difficult project by Eleishia Rowe, and possibly not one encountered every day. Efficient, friendly and communicative - and ultimately successful. Much appreciated thanks!
Dear CB, Thank you for leaving Thornley Groves a review, specifically praising the work that Eleishia, Arrears Clerk, did for you. We try to help in every situation, even when it is difficult. So to hear that it was successful too is brilliant news. Kind regards, Customer Care Team
5/5
TrustpilotGreat service!
Great service, especially from Katie Garner, Property Manager in the Deansgate office. Efficient response to queries and speedy letting of the flat - both initially, and now for the re-let. Highly recommended!
Thank you Chris. We are grateful you have taken the time out of your day to leave Thornley Groves this 5 Star review, especially mentioning the lovely Katie Garner, who will be over the moon to read your fabulous feedback. We always strive to ensure our clients have the best experience possible, which reading this can see you certainly did! Regards, Customer Care Team.
5/5
TrustpilotHouse sale. You provided a realistic valuation
You provided a realistic valuation, described the likely interest and how best to present the property. As I was acting as executor for my late mother I was not local & Matthews looked after all viewing. Their fee was competitive.
5/5
TrustpilotGreat experience with Kelly at both…
Great experience with Kelly at both viewings! Really accommodating to request for timings, didn’t feel rushed at all.
Dear Laura, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
5/5
TrustpilotKelly McDermott is very nice and arrive…
Kelly McDermott is very nice and arrive on time. Viewing smooth and everything well explained. I highly recommend her.
Dear Kind Land Management Ltd,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Kelly made your experience with us 5 star!Best Regards,Customer Care Team
5/5
TrustpilotVery good management service
Catherine from the Compliance Team has been very helpful in making sure that my all the properties in portfolio are compliant with the law.
Hi RazvanThanks for the great review, it's really appreciated. Kind regardsCustomer Care Team
5/5
TrustpilotNatasha professional replies and…
Natasha professional replies and guidances allow me to complete the transaction.
Dear Angus,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Natasha. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotAdeeb provided my referencing…
Adeeb provided my referencing immediately when I requested it - really appreciate how efficient he was!
Dear Josh, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
5/5
TrustpilotExcellent service
Excellent service from Colette. She always replied to us promptly and was very helpful in following up on our case with the solicitors.
Hi HelenThanks for the great review, we really appreciate it! We're glad to hear that you had a great experience dealing with Colette.Kind regardsCustomer Care Team
4/5
TrustpilotKelly McDermott showed very good…
Kelly McDermott showed very good customer care and she could answer all my questions. She was very friendly
Dear Customer,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotFlat viewing Great customer service Very…
Great customer service Very knowledgeable staff A first class service
Dear Alan,Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!We are very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards,Customer Care Team
5/5
TrustpilotPrompt and polite
With 20 minutes Jade had emailed the paper work I needed. Her telephone manner was polite and friendly. Nothing was too much trouble. Thank you.
Dear Jane,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
1/5
TrustpilotAVOID AT ALL COSTS
Rude staff! Do not respond to emails or phone calls Do not keep in contact Fail to communicate with people
Dear Jessica, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.To investigate, we will require further information, you can send an email to us at complaints@thornleygroves.co.uk.Kind regardsCustomer Care Team
4/5
TrustpilotPleasant experience
The overall experience is pleasant. My agent, Justin Chan, is responsible and helpful. Would definitely love to choose Thornley Groves again.
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
GoogleRecently purchased an apartment through TG in Hale. Great service and felt the whole transaction was handled professionally and with full transparency. Tom and The Hale team come highly recommended. 5 star service
5/5
TrustpilotMany thanks to the Accounts team at…
Many thanks to the Accounts team at Thornley Groves and especially to Lucy Hobson for her willing approach to sorting out accounts issues as they (inevitably) arise.
Hello Chris,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Lucy Hobson our Vimto based Assistant Accounts Manager.Lucy will be delighted when informed, that you took the time to acknowledge her service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
4/5
TrustpilotGood realistic valuation
Good realistic valuation, freindly,
Dear Gary, We thank you for taking the time to leave us a positive review.Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team .
5/5
TrustpilotHelpful responses to any queries and an…
Helpful responses to any queries and an ongoing and efficient service by the whole team at Thornley Groves - and especially by Project Manager Holly Jackson. Thanks!
Hello Chris,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Holly Jackson our Vimto based Property Manager.Holly will be delighted when informed, that you took the time to acknowledge her helpful and efficient service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
TrustpilotEfficiency and prompt responses with agent Becky Finn
Efficiency and prompt responses
Dear Frances,We thank you for rating Becky Finn our Property Manager based at Vimto Gardens 5 stars. Kind regards,Customer Care Team.
5/5
TrustpilotVery efficient and fast service
Very efficient and fast service, polite and friendly personnel! Adeeb Ahmed was very helpful and professional. Excellent customer service-5stars!!!!!
Dear Dimitrios, Thank you for your review of Adeeb based in our Accounts Department.Adeeb will be delighted that you took the time to acknowledge the helpful service you have received. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards, Customer Care Team
5/5
TrustpilotExcellent Shamira Dar
Excellent Shamira DarWe have nothing but praise for Shamira who has provided an impeccable service to ourselves during the reletting of our apt.many thanksdavid & sue sandwith.
Hello David and Sue,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Shamira Dar our Vimto based Property Manager.Shamira will be delighted when informed, that you took the time out of your busy day to acknowledge her impeccable service.Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
