Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse sale Altrincham
Altrincham office used and majority of transaction overseen by Ryan. Excellent communication throughout, polite and friendly with no task too much trouble. Very happy with the whole experience.
Clive · 26 November 2021
Agent replied · 12 June 2024
Dear Clive and Pat, Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotDaniel as our property manager was
Daniel as our property manager was helpful and professional in working with us and our tenants
Customer · 12 April 2023
Agent replied · 12 June 2024
Dear Maureen, Thank you for taking the time to leave Daniel our Property Manager at Vimto Gardens a 5 star review, it is great to hear he provided you and your tenants such a professional service. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotWe visited the property and Ms Kelly …
We visited the property and Ms Kelly McDermott gave us an outstanding tour and filled us up with all necessary details
Abdala · 19 October 2022
Agent replied · 12 June 2024
Dear Abdala,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service
They have rented and managed a property as well as selling a property for us Liam the manger supplies a very high level of sercixe
Happy · 22 April 2022
Agent replied · 12 June 2024
Dear Customer, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Liam at our Prestwich office. Liam will be delighted that you took the time to acknowledge his service. Kind regards,Customer Care Team
★★★★★ 1/5
TrustpilotAbsolute SCAMMERS!!!!
What a disgrace of a company! (Didsbury, Wilmslow Road branch)Unprofessional, incompetent LIARS.Renters BEWARE they work in the interest of the landlord.
Anonymous · 14 October 2022
Agent replied · 12 June 2024
Dear Customer, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
★★★★★ 5/5
TrustpilotKelly McDermott
Kelly McDermott, a super good and friendly agent, gave us the up-to-date information about the property market around the area. Thanks.
Jiff · 13 October 2022
Agent replied · 12 June 2024
Dear Jiff,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly, our Property Host. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotAs a sub-contractor for Thornley Groves…
As a sub-contractor for Thornley Groves I find their services to a high standard. All staff I have contact with are professional, friendly and welcoming. Great place to work for
Chris · 22 June 2021
Agent replied · 12 June 2024
Hi ChrisThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotMy recent interaction with joe in…
My recent interaction with joe in accounts was a very good one. I found joe to be responsive and accurate with information I would hope to deal with him again
Kevin · 22 June 2021
Agent replied · 12 June 2024
Hi KevinThanks for the great review, we really appreciate it! Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent support from Sarah Tarmey
Excellent support from Sarah Tarmey in resolving a long-standing issue at my rental property with British Gas; great follow up and communication throughout the entire process. Happily all now resolved.
Ms · 18 June 2021
Agent replied · 12 June 2024
Hi Ms BaileyThanks for leaving us a great review, we really appreciate it! We're glad to hear that Sarah was able to help you resolve the issues with British Gas!Kind regardsCustomer Care Team
★★★★★ 2/5
Trustpilotcant speak to anyone at your office
cant speak to anyone at your office , l
Subhash · 12 October 2023
Agent replied · 12 June 2024
Dear Subhash, We are sorry to hear you are having trouble contacting us.Please e mail complaints@thornleygroves.co.uk with your details and we will ask the relevant team to contact you. Kind regards,Customer Care Team
★★★★★ 5/5
Trustpilot24 pinfold court
I would like to say Tom Lee of Thornley Groves was very professional answered a house load of difficult questions about the property really very good 5*
CustomerRGK · 16 December 2021
Agent replied · 12 June 2024
Good Afternoon Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotViewed a property via the Monton branch…
Viewed a property via the Monton branch this afternoon and was greeted by the lovely Kelly. Arranging the appointment was a breeze.
Lee · 16 August 2022
Agent replied · 12 June 2024
Dear Lee, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
★★★★★ 5/5
GoogleWhen it come to buying and selling property in Hale, Rhiannon Sawle and the team at Thornley Groves are brilliant. Thanks again for all of your help Rhiannon.
Colin · 12 October 2021
Agent replied · 12 June 2024
Hi Colin
Thanks for the great rating and review, we really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotLovely team
Lovely team, really invested in the purchases and sales. Easy to deal with from start to finish
Ben · 11 February 2023
Agent replied · 12 June 2024
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotResponse to my matter and email…
Response to my matter and email promptly and reply in professional way
Mohamed · 12 July 2023
Agent replied · 12 June 2024
Dear Mohamed, We thank you for taking the time to leave us a 5 star review. Kind regards,Customer care Team
★★★★★ 5/5
TrustpilotFive Stars 🌟 🌟🌟🌟🌟
Great service and support provided by Rhiannon recently at the Hale branch of Thornley Groves, nothing was too much trouble when it could have proved a problem !Thanks againSharona
Sharon · 17 July 2021
Agent replied · 12 June 2024
Hi SharonThanks for leaving us a great 5 star review, we really appreciate it! We're glad to hear you had such a great experience whilst dealing with Rhiannon in our Hale Sales Team.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotJoe Worthington actions all my…
Joe Worthington actions all my invoices, and if i have any questions always happy to assist me . Super efficient. Any outstanding invoices Joe gets them sorted for us.
Debbie · 22 June 2021
Agent replied · 12 June 2024
Hi DebbieThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotA well organised and professional tour…
A well organised and professional tour by Kelly who showed me the key features of the property and answered all my questions.
MR · 13 July 2022
Agent replied · 12 June 2024
Dear Paul,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 3/5
TrustpilotNeed to look more about the property…
Need to look more about the property management, living conditions of the tenant with at most care. Proper acknowledgement to issues is a must.
Tenant · 23 March 2022
Agent replied · 12 June 2024
Dear Tenant,Thank you for taking the time to leave us a review, we appreciate all feedback. We will take on your comments as we always look at ways we can improve our service. Kind Regards Customer Care Team
★★★★★ 5/5
TrustpilotReview thornley groves agents
They are very helpful person very loyal and very good agency
Lukasz · 14 July 2023
Agent replied · 12 June 2024
Dear Lukasz, We thank you for taking the time to leave your 5 star review. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHave always found Thornley Groves a…
Have always found Thornley Groves a great estate agent and the viewing I had today with Kelly McDermott confirms this
Andrew · 15 September 2022
Agent replied · 12 June 2024
Dear Andrew ,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotAlways someone on the phone when I…
Always someone on the phone when I call, sorted my move to the new rental inside of 2 weeks with no hassle. Ticks all my boxes!
Rich · 15 November 2021
Agent replied · 12 June 2024
Dear Rich,Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKate Mawdsley
Kate has always acted in a thoroughly profession manner. She has very efficiently dealt with the issued raised, to my complete satisfaction, and has always kept me fully informed. A real credit to the company.
Guards · 22 May 2019
Agent replied · 12 June 2024
Hello,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Kate Mawdsley our Vimto based Assistant Manager of City Centre and Swinton Property Management Department. Kate will be delighted when informed, that you took the time out of your day to do so. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotIan pope
I had a valuation on my home today at 1pm by Ian Pope a true professional very nice man and down to earth
Daniel · 22 April 2022
Agent replied · 12 June 2024
Dear Daniel,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Liam Pope. We really appreciate your kind words. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
