Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service
Excellent customer service, from the viewing up to the key collection. As a first time tenant, I was guided through the whole process most helpfully.Recommended.
Dear John Roe,Thank you for taking the time to leave Thornley Groves a review.Reviews such as yours will help others in choosing their agent, so it really is appreciated.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotI had a great experience through…
I had a great experience through Thornley groves estate agency. They have been helpful throughout the way specially @eve Kelly helped me get the property according to my requirements.
Dear Aishwarya, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Eve our Lettings Consultant based in Manchester City Centre. Eve will be delighted that you took the time to acknowledge her service. Kind regards,Customer Care Team
5/5
TrustpilotMy house sale
Constant updates, dealing with issues and generally giving me peace of mind that everything was OK.
Dear Anna, We thank you for leaving us a 5 star review, it's lovely to read your positive feedback. Kind regards,Customer Care Team
5/5
TrustpilotViewed the property with a very…
Viewed the property with a very professional Kelly McDermott. The pictures on Rightmove matched the property, I was very interested in this apartment and am considering making an offer.
Dear Customer,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Kelly made your experience with us 5 star!Best Regards,Customer Care Team
5/5
TrustpilotClear and timely information throughout…
Clear and timely information throughout the entire process.Very assured that they are working to not only support me as a landlord but also ensuring the best interests of suitable tenants.
Good Afternoon Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotI just would to thanks eve kelly…
I just would to thanks eve kelly because she was absolutely amazing and patient with me and she helped me a lot until I finally found an apartmentThank you again eve
Dear Abdullah Thank you for leaving Eve a great review.Kind Regards, Customer Care Team
5/5
TrustpilotI have recently bought a flat in…
I have recently bought a flat in Altrincham and Ryan at the Altrincham office helped manage the process throughout, ensuring my purchase dovetailed with the end of a rental period. Excellent service
Hi BarryThanks for leaving us a great review, we really appreciate it! It's great to hear that Ryan was able to help you complete your purchase smoothly!Kind regardsCustomer Care Team
5/5
TrustpilotEveryone was extremely helpful
Everyone was extremely helpful. Faye in particular was outstanding. Nothing was too much trouble for her.
Hi Wynne,,Thanks for rating us 5 stars, we really appreciate it! It's great to hear that you're receiving a great service from Faye.Kind regardsCustomer Care Team
5/5
Trustpilot5 stars
5 stars review based on my meeting at the swinton branch, all the staff are helpful polite and very professional. I look forward to working on the grounds maintenance jobs. Dwayne Yates
Hi DwayneThanks for leaving us a great 5 star review, we really appreciate it! We're looking forward to working with you too!Kind regardsCustomer Care Team
5/5
TrustpilotThank You Tom
We have viewed a few properties with Tom from the Monton branch and he is always extremely helpful in answering all our questions and making the process run smoothly.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotGabriel Walker The king!
Gabriel Walker thanks so much, you are helpful, and such a nice guy!Thanks for taking the time and calling me every time I needed it!My favorite guy on Thornley Groves :)
Hi AdamThank you for the glowing review for Gabriel! We are so pleased to see you speak so highly of our team member Gabriel. We will pass on the 5* review! Kind Regards, Customer Care Team
1/5
TrustpilotDon't be fooled by the rebranding
Don't be fooled by the rebranding. Homes4U changed their name because they're scammers. Avoid this company. No one ever picks up the phone anyway.
Dear Customer , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
1/5
TrustpilotIve been trying to contact for the past…
Ive been trying to contact for the past couple days & your calls keep going to voicemail. im unable to get through to anyone
Firstly, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. We are currently experiencing an extremely high volume of calls and emails due to the unprecedented level of activity & demand across lettings. We endeavour to reply to all enquiries at this particularly challenging time. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotAlexa Lilley
Having experienced some problems when I initially moved in Alexa has ensured that all future issues have been resolved quickly & efficiently. Alexa always responds to my emails/calls & keeps me in the loop regarding repairs etc,,,,,,
Hello Lisa,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Alexa Lilley our Vimto based Property Manager.Alexa will be delighted when informed, that you took the time to acknowledge her quick, efficient service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
TrustpilotKaren is Brilliant
Karen booked my viewing and she booked it within seconds.She was very nice and polite and answered everything in a proper manner.Highly recommended.
Dear Customer,I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
1/5
TrustpilotDo not forget that Thornley Groves…
Do not forget that Thornley Groves rebranded. They were the notorious Homes4U. Avoid like the plague🏃💨
Good afternoon, Thornley Groves have acquired Homes4U and strive to provide all our clients with an excellent customer service experience. We would ask if you are experiencing any customer service problems that you email complaints@thornleygroves.co.uk whereby the matter can be looked into and addressed. Kind regards,Customer Care Team
5/5
TrustpilotFriendly and efficient
Friendly and efficientKelly has been lovely in our process so far, professional, responsive and helpful.
Dear Sophie,Thank you for taking the time to leave Kelly our Monton Property Host a 5 star review. Kind regards,Customer Care Team
2/5
TrustpilotBeen almost 3 months since moving out
No deposit back yet - been almost 3 months since moving out
Dear Customer, We would ask that you e mail complaints@thornleygroves.co.uk to allow us to investigate your complaint further.Kind regards,Customer Care Team
5/5
TrustpilotWe recently found our next home with…
We recently found our next home with this agent and couldn't be more satisfied. Eve Kelly conducted the viewing and we were very happy with her friendly, polite and professional attitude. Would recommend highly.
Dear Paul,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Eve.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotI had a viewing on Friday with Kelly
I had a viewing on Friday with Kelly McDermott..Her professionalism and expertise was excellent..If I could award her 6 stars I would..Thank you so very much
Dear Nigel James Cain, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotEfficient
An efficient, speedy service. Had some trouble with a move, and Ellie Hey managed to sort out a new viewing the same day, and have the place accepted! Couldn't reccomend more.
Hi LiamThanks for leaving us a great review, we really appreciate it! We're so glad Ellie was able to help you sort out a new property and we hope you'll enjoy your new home!Kind regardsCustomer Care Team
4/5
TrustpilotAimee does an excellent job managing my…
Aimee does an excellent job managing my properties with minimum fuss.
Dear Rohit, We thank you for taking the time to leave Aimee our Manager of the Manchester City Centre and North PM departments a review. Reviews like yours help others when choosing their agent. Kind regards,Customer Care Team
5/5
TrustpilotProfessional and prompt service
We find dealing with Thornley Goves a professional and proactive experience. We often deal with Susana at the Vimto Gardens office who is always easy to communicate with and get actions resolved in a timely manner.
Hello Gemma,We wanted to write to thank you for your review on Trustpilot, mentioning the professional and proactive service you have received from Susana Romao recently. It was very kind of you to take the time to post this review.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotKelly McDermot was great
Kelly McDermot was great in showing us around the apartment, very knowledgeable and informative of the property. Thank you
Dear Nikitta,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
