Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotJoe Worthington
Joe has helped tremendously with the reconciliation of our account and has proved both his communication and management skills. I find Joe to be very quick at coming back to queries with a polite and helpful attitude
Hi AshlieThanks for leaving us a great review, we really appreciate it! Great to hear that Joe has been able to help with the reconciliation of your account.Kind regardsCustomer Care Team
5/5
TrustpilotThornley Groves Monton - very helpful
Monton - very responsive & professional - Tom & Kelly, both provided assistance & any requested information in a timely manner, good communications, updates etc re all properties of interest
Dear Paul,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Tom and Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotIncredible agents who are friendly…
Incredible agents who are friendly welcoming and caring. Good knowledge of property and great people skills. Kelly McDermott showed me around the property and couldn’t have done a better job, what a superstar.
Dear Barry, Thank you for your review of Kelly our Sales Consultant based in our new Monton office.Kelly will be delighted that you took the time to acknowledge her wonderful and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards, Customer Care Team
5/5
Trustpilotthey are doing very well
they are doing very well, and perfectly dealing their clients, I experienced a perfect customer service.
Dear Sidra, We thank you for taking the time to rate us 5 stars, it is great to hear you have experienced such great customer service. Kind regards, Customer Care Team
5/5
TrustpilotGreat viewing with Kelly McDermott
Great viewing with Kelly McDermott, she was very friendly and knowledgeable about the area and the property being viewed. Also able to answer any questions I had 😊
Dear Rachael,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotGreat Team
I feel like I was truly looked after throughout the whole process of this and helped along the way!Karen and Amanda have been great!
Dear Charlie,Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!Karen and Amanda will be delighted that you took the time to acknowledge their kind and helpful service. Kind regards,Customer Care Team
5/5
TrustpilotHad very good service both when buying …
Had very good service both when buying and letting a property.Special mention to the arrears clerks, recently Shoshana, Dominique and Viltaute, but also Samuel, Elzbieta, Craig and Andrew; who have spent a great deal of time chasing up payments and doing often very difficult work.
Thank you Hamish!You named almost our whole Accounts team so we are very happy they have all been able to give you a service you are happy with. We will make sure to tell them all of your great review.Thanks again.Customer Care Team
5/5
TrustpilotI had a viewing today
I had a viewing today, Kelly from the monton office showed me around, she was lovely, very helpful and down to earth, she understood my needs, very professional
Dear Julie,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly, our Property Host. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotMany years of efficient and friendly…
Many years of efficient and friendly service from the letting agents team - Rachael, Emily, Sarah at the Altrincham branch. Overall great tenants sourced and market rental price secured. Highly recommend Thornley Grove, Altrincham.
Thank you for taking the time to leave Thornley Groves a 5* review. We are pleased that you have had great service over the years from our Altrincham Team! Kind Regards Customer Care Team
5/5
TrustpilotProfessional, friendly and helpful
Laura showed me around the property and she was very professional and helpful. Then Hayley helped me through the tenancy process and made my life really easy. Super responsive and very helpful.
Dear Scott,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Laura and Hayley made your experience with us 5 star!Best Regards,Customer Care Team
5/5
TrustpilotExcellent!
Excellent!Thornley Groves were amazing from start to finish. Clare, our estate agent, was especially incredible. She was so helpful at every step of the way and went above and beyond for us. Can't recommend her enough!
Hi ElizabethThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotExcellent service from Ashley
Excellent service from Ashley, very quick response and helpful !
Dear Eleanor,Thank you for taking the time to leave a review of our service. We're delighted to hear about your positive experience with our assistance in finding a property. Providing excellent service to our clients is our top priority, and it's rewarding to know that we were able to meet your expectations.Kind regards, Customer Care Team
5/5
TrustpilotWe were dealt with by Natasha and we’re…
We were dealt with by Natasha and we’re very pleased with the service received. She dealt with our queries promptly and was easily contactable when we needed to discuss any matters.
Dear Customer,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Natasha. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotGreat friendly service provided no…
Great friendly service provided no rushing and was already at property before i arrived would definitely use again what a lovely person this lady was Kelly McDermott Thanks again
Dear Lee, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
GoogleRhiannon at the Hale office has been extremely helpful with us whilst purchasing our first home through Thornley Groves. Communication has been excellent despite the implication of COVID. Would recommend 100%, great service and great team!
Dear Olivia, I’m very pleased to see that you have clearly been impressed by the overall service provided by Rhiannon, Senior Sales Consultant working at our Hale Branch. Thank you for taking the time to leave a review on Trustpilot and Google. Kind regards, Customer Care Team
4/5
TrustpilotWe had been searching for somewhere to…
We had been searching for somewhere to live for almost a year and we found the property we had been hoping for.
Dear Jean, We are delighted to hear you found your new home with our Monton sales team and thank you for leaving a review.Kind regards,Customer Service Team
5/5
TrustpilotProperty Host Kelly
Kelly McDermott showed us around a property and she was great, really helpful and let us look around at our own pace!
Dear Sabrina, Thank you for leaving a 5 star review for Kelly in our Monton sales team, it's great to hear she provided you with such a good service. Kind regards,Customer Care Team
1/5
TrustpilotThey never answer phone & most times…
They never answer phone & most times unable to leave a message because inbox is full of other people trying to get in touchHave a problem, try prayer
Firstly, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. We are currently experiencing an extremely high volume of calls and emails due to the unprecedented level of activity & demand across lettings. We endeavour to reply to all enquiries at this particularly challenging time. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotWe recently viewed a property and Kelly…
We recently viewed a property and Kelly accompanied as for the viewing.She was , very informative and approachable and took the time to answer all our queries.Impressed with the service.
Dear Meera,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotGreat experience
Met Karen to show us round a letting property - she was lovely, extremely attentive and answered all of our queries - would highly recommend
Dear Carley, Thank you for taking the time to leave a five star review on the excellent service you received. Karen will be delighted that you took the time to acknowledge her kind and helpful service.We really appreciate your kind words. Kind regards,Customer Care Team
1/5
TrustpilotStill no response
Still no response. What a terrible company ot at least that one property manager - Georgia Davis
Dear Aleksandra,We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience but appreciate you bringing this to our attention.All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations.Kind regards,Customer Care Team .
5/5
TrustpilotCommunication from the consultants was…
Communication from the consultants was excellent and Professional. They kept me informed about each stages during the application process which makes it run smoothly for me
Dear Jude,Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotVery convinient in dealing
Very convinient in dealing. Provide clear information
Dear Qaiser, We thank you for taking the time to leave a 5 star review, it is much appreciated. Kind regards, Customer Care Team
5/5
TrustpilotGabrielle helped me and my housemate…
Gabrielle helped me and my housemate move in super quickly and efficiently! Amazing communication throughout the whole process
Dear Lucy, We thank you for leaving Gabrielle based at our Southern Gateway branch a 5 star review. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
