Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotKelly M
Kelly M, the accompanied viewer was respectful, friendly and professional.
Dear Customer,We thank you for leaving Kelly, Monton Property Host, a 5 star review. It's great to hear Kelly was respectful, friendly and professional.Kind regards, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service, and advice by Clare Carpenter at the Monton branch, helped us and the buyer throughout the process, to ensure a smooth sale
Dear Peter, We thank you for leaving our branch manager based at Monton Clare a 5 star review, great to hear Clare assisted you throughout your sale.Kind regards,Customer Care Team
1/5
TrustpilotTerrible agent
Terrible agent. Don’t respond to issues with the property, take months to deal with Admin issues, rude and unprofessional staff by email.
Dear Martyn.We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience but appreciate you bringing this to our attention, your review has been shared with the branch manager.Kind regards,Customer Care Team.
5/5
TrustpilotKelly is a lovely property host!
Kelly McDermott is a lovely property host. She was great during my viewing. She was warm and relaxed and welcoming- an asset to the team.
Dear Customer,Thank you for leaving our Property Host Kelly based at our Monton office such a kind 5 star review. Kelly will be delighted to read your comments.Kind regards, Customer Care Team
5/5
TrustpilotI had a pleasure to met Kelly McDermott…
I had a pleasure to met Kelly McDermott on one of the properties I viewed. She was professional and helpful. Answered every question I had and also she is very property oriented. Thanks KellyDavid S.
Dear D Ess,We wanted to thank you for your review, mentioning the excellent service you have received from Kelly McDermott at our Monton branch.It was very kind of you to take the time to post this review.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotThe flat has been rented out faster…
The flat has been rented out faster than I expected. The staff are really helpful and efficient. Jodie who is patient and responsible helped me sort out the fees I was not certain. Thank you very much for your help.
Hi Ms Qi AnThanks for leaving us a great review, we really appreciate it!Jodie will be happy to see her hard work has been acknowledged, Kind regardsCustomer Care Team
5/5
TrustpilotTerrific experience purchasing with…
Terrific experience purchasing with Clare in the Monton Branch. Great experience and knowledge and always gave the right advice. Made the purchase extremely easy
Dear Richard,Thank you for leaving Clare our branch manager based at Monton a 5 star review. Kind regards,Customer Care Team
5/5
TrustpilotPleasant experience
Really enjoyed being showed around a property by Kelly McDermott. She was very helpful, honest and really let us take our time. I really appreciated it thank you.
Thank you for taking the time to leave a review, especially noting the great service provided by Kelley in our Monton sales team. We really appreciate your kind words, reviews like yours help others choose their agent.Kind regards,Customer Care Team
1/5
TrustpilotHow can I make a complaint?
How can I make a complaint? I searched the whole website but no way for me to complaint your company's services.
Dear Ulysses, Please e mail complaints@thornleygroves.co.uk whereby we can assist you. Kind regards, Customer Care Team
5/5
TrustpilotThornley Groves are polite and…
Thornley Groves are polite and professional they re let my flat within 1 week. I would recommend them.Liam Pope liaised with me throughout the process so I was always kept in the loop
Dear Stephen ,I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
5/5
TrustpilotIncredible Client relationship / care
Fabulous Company to work for. From the onbaording process with the Contractor Liaison Office (Joe) to the office staff everything is upmost professional. They operate efficiency, ethically and effectively with clear communication throughout. Pleasure to work for. Lynette Johnson, Caldor Limited
Hi LynetteThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
1/5
GoogleExtremely disappointed to hear of some unprofessional practice by Thornley Groves. Threatening to illegally evict a faithful tenant during the nationwide Eviction Ban, and relentlessly pursuing this eviction for after the ban has passed. All for their own mistake! Unacceptable behaviour from this agency.
Dear Friend of Tenant, I want to start by saying that I admire your support for your friend who is a tenant of ours. I respect your concern for his well being and the fact that he is unfortunately unable to extend his tenancy as he had wished. However, I feel that you might be slightly misguided on what is actually happening here. Thornley Groves is governed by many different government and professional bodies and we have rules and laws to follow that protect both the Tenant and the Landlord. Unfortunately, in the case of your friend, he did not pass referencing, a process which is completely administered by the Tenant himself. We do not control what is said in the referencing process, the Tenant fills this in and it is then passed onto a third party referencing company who, using the information provided by the Tenant, gives us advise on whether we should continue a Tenancy Application. If the referencing company say that you are not able to afford the rent, or you have a CCJ, which makes you a risky tenant to rent to, no way of verifying your identity/employment/past proof of address, then they advise us, and in turn the Landlord, not to accept you as a Tenant. This process is there to protect the Landlord from possibly getting tenants that will go into arrears or damage the property during occupation. We are required by Law to uphold this procedure for any existing and in going tenants. Following the advise given from the referencing company, the Landlord decided not to continue with the Tenancy renewal and this is why a Section 21 notice was given to your friend which gives the Landlord possession of the property in three months time. This was provided in June and expires in September. He has been given 3 months notice so he had the opportunity to find alternative accommodation. The Government has issued a ban on evictions until the 23rd August 2020 due to the Covid Pandemic. The ban does not effect your friend, who has time until the end of September to find a new place to live. Finally, I want to conclude by saying that we are very familiar with the tenants affiliation with the Union Acorn, and understand that you and many of those that have persisted to give us bad reviews on this platform and others do so in an attempt to uphold solidarity in the community. We respect your efforts but unfortunately it will not change the outcome, as ultimately it was not our decision to evict or not evict tenants, it is the Landlord's, who will not authorise Tenants to move into his property that cannot afford to live in it. We wish your friend the best though and hope he finds accommodation that is better suited to his needs and requirements. Kind regards, Customer Care Team
5/5
TrustpilotLovely people and easy to get on…
Lovely people and easy to get on with...the house wasn't my future home unfortunately but the staff was professional, friendly and prompt...Kelly McDermott has been just pleasent and definitely someone to recommend
Dear V.B,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotA most professional agent
Kelly McDermott greeted us warmly at the house we wished to view.She was most informative & keen to help us in our search for a suitable property.
Dear Patrica, Thank you for leaving Kelly in our Monton sales team a 5 star review, it's great to hear she provided you with such a positive viewing. Kind regards,Customer Service Team
5/5
TrustpilotEveryone was extremely helpful and when…
Everyone was extremely helpful and when I had any questions, they replied very quickly and put my mind at ease for moving into my first home
Dear Anthony,Thank you for your kind words and 5 star review for our Prestwich team.Wishing you all the best in your first property.Kind regards,Customer Care Team
5/5
TrustpilotThanks Daniel
Daniel G has looked after my property for a number of years. He is always professional and friendly. I look forward to continue working with him to ensure everything runs smoothly with the flat and support he provides.
Dear JenThank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotExcellent services provided by Ryan
An excellent services provided by Ryan in Altrincham branch, his rich experience and timely response did help me to make decision immediately. Highly recommend to the people who is looking to find a property with a great services.
Dear Tze Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotGreat viewing!
Had a great viewing with Kelly from Thornley Groves. She was friendly and helpful and made the viewing easy and thorough. She answered all my questions and made it more likely that I will make an offer.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotFriendly
Friendly, helpful and easy to talk to
Dear Paul,We thank you for taking the time to leave our Prestwich team a 5 star review.Kind regards, Customer Care Team
5/5
TrustpilotWe had a viewing with Kelly McDermott…
We had a viewing with Kelly McDermott over the weekend. She was friendly, thoroughly engaged in our conversation, understood our requirements and able to answer all of our questions with ease.
Dear Hannah,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotBrilliant service from Thornley Groves…
Brilliant service from Thornley Groves to view to buy, can’t do enough for you. Viewings booked in quickly and efficiently by Clare, and an informative, friendly viewing with Kelly. Thank you!
Dear Amy,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotExcellent - Tom Barnes
Tom Barnes - In over twenty years of letting properties I have yet to come across some one who is consistently professional and committed to customer service as he is. He has always gone the extra mile to provide an excellent service and wouldn't use anyone else.
Hello,I wanted to write to thank you for your review on Trustpilot, mentioning the consistent, professional, committed customer service you have received from Tom Barnes. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Thanks again and kind regards,Customer Care Team
5/5
TrustpilotI rent an apartment with them
I rent an apartment with them, referencing was very fast, from the day I viewed the apartment to moving in date was less than 7working days, referencing was completed in 48hours.
Dear Olusegun,Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
GoogleFantastic service from all the staff at Hale's branch of Thornley Groves. Would highly recommend! We had a complicated house sale, and Thornley Groves went above and beyond to help make it as smooth as possible. 5+ stars!
Hi Sarah Thanks for the great 5 star review, we really appreciate it! We look forward to the opportunity of working with you again in the future if you want to move again! Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
