Trusted Agent profile · Altrincham
★★★★★
1,723 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,723 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional
Very professional, punctual and most of all carry out comprehensive flat inspections without needing to chase. ***** Leigh Johnson
Dear Billy, Thank you for your 5 star feedback! We're delighted to hear that our Property Relationship Manager, Leigh has provided you with a very professional service. Kind regards, Customer Care Team
5/5
TrustpilotLovely viewing experience with Kelly
Such a lovely viewing experience with Kelly in the Monton branch. Thank you so much for being so friendly.
Dear Liz,Thank you for your kind words! We're delighted to hear that you had a lovely viewing experience with Kelly our Property Host. Ensuring a positive and welcoming atmosphere during viewings is important to us, and we're glad that Kelly's friendliness contributed to your experience.If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!Kind regards, Customer Care Team
5/5
TrustpilotVery happy with our New Property Manager Penny
Very happy with our New Property Manager Penny Watson (orange team) is another top TG star. very responsive and quick at liaising with outstanding issues on our Property that TG Manages for us. High recommended, like Hannah Whyte and Aimee Hobson who are also TG top stars.
Hi ChunThanks for rating us 5 stars, we really appreciate it! It's great to hear that you've had such a great experience with Penny, Hannah and Aimee. I'm sure Penny will continue to look after you well!Kind regardsCustomer Care Team
5/5
TrustpilotThanks alot to Thornley Groves
Thanks alot to Thornley Groves for helping us find a new home in Salford.I really appreciate the effort put by Eve Kelly in answering all my queries and helping me out .She did a wonderful job 5 star for her customer service.
Dear Geethu,Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotGood customer service,
Dear Salman, We are delighted to hear you received good customer service and thank you for leaving us with a 5 star review.Kind regards, Customer Care Team
5/5
TrustpilotExcellent service and professionalism…
Excellent service and professionalism from 2 particular ladies in the team at Thornley Groves Altrincham.Emily & Claire we're both knowledgable & approachable throughout providing an excellent service staff like this are a valuable resource to any customer facing business and should be recognised accordingly.Regards David
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotThe staffs in this office are very…
The staffs in this office are very helpful and they did everything to help me to get the house sorted very quickly so that we could move into new property in time before Christmas. I really appreciate for that! Would highly recommended!
Dear Isabella,Thank you for leaving Thornley Groves a 5* review. We appreciate your kind words. Best Regards,Customer Care Team
5/5
TrustpilotMy letting experience with Thornley…
My letting experience as a Landlord with Thornley Groves has been excellent, the team at Southern Gateway (Samantha, Jodie, Sophie and Eve) have always been helpful, efficient and friendly. Cannot fault the service they have provided and would recommend to anyone.
Dear James,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotGreat Service
We recently successfully let our flat out through Thornley Groves Altrincham branch. The team of Claire, James and Melissa provided great service throughout the process with prompt and clear communication.
Dear Neil, We appreciate you taking the time to leave Claire, James & Melissa our lettings team at Altrincham a 5 star review. They will be delighted to read your comments. Kind regards,Customer Care Team
5/5
TrustpilotRabia help me complete my search for a…
Rabia help me complete my search for a city centre flat. The referencing process was all moved on quickly.
Dear Customer,Thank you so much for sharing your experience. We're pleased to hear that Rabia was able to assist you in completing your search for a city centre flat efficiently.We understand the importance of a smooth and prompt referencing process, and we're delighted that Rabia ensured everything moved quickly for you.Kind regards, Customer Care Team
5/5
TrustpilotGreat viewing and quality service
Great viewing and our sales agent Kelly McDermott was super helpful and welcoming to the property. Was able to answer any queries we had and explained anything about the property that would should know about.
Dear Customer,We wanted to thank you for your review, mentioning the excellent service you have received from Kelly, in the Monton Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!Kind regards,Customer Care Team
5/5
TrustpilotPositive viewing experience
We were shown round a large victorian property by Kelly from the TG Monton office. She was friendly and knowledgeable and made the viewing a positive experience. We are now considering putting in an offer.
Dear Paul,We wanted to thank you for your review, mentioning the excellent service you have received from Kelly, in the Monton Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotShannon has great communication and is…
Shannon has great communication and is very easy to deal with. I would highly recommend.
Dear Ashley,We appreciate you taking the time to leave our Senior Property Relationship Manager Shannon a 5 star review.It is great to hear you would highly recommend Shannon to others. Kind regards, Customer Care Team
1/5
TrustpilotLiterally the worst estate agents in…
Literally the worst estate agents in Manchester, from personal experience they won’t answer any calls/emails, handover properties in terrible condition and charge extortionate fees. Avoid at all costs- have spoke to many people with the same experience.
Firstly, Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. We are currently experiencing an extremely high volume of calls and emails due to the unprecedented level of activity & demand across lettings. We endeavour to reply to all enquiries at this particularly challenging time. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotThe agency was great from the first…
The agency was great from the first time when I approached them and spoke with Conor. The process was very smooth! Jodie handled all the rest before my move in date and she’s been great too. Very professional and everything was clear.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotKelly (McDermott) has conducted the…
Kelly (McDermott) has conducted the majority of the viewings that I have attended and my experience of her (which reflects very positively on Thornley Groves) is that she is always prompt, courteous and (just like the properties that she showcases) beautifully presented !
Dear Chris Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotAlways friendly and accomadating
Lucy clegg is always so flexible and friendly and has made my experience extremely positive. Huge credit.
Dear Micia, It is great to hear Lucy our Property Relationship Manager has made your experience with us extremely positive.Thank you for leaving a 5 star review.Kind regards, Customer Care Team
5/5
TrustpilotGreat work
I have an urgent issue and, Amanda O'Harte, who is my property manager helped me and she has found a logical solution. Thank you for all of your efforts.
Dear Customer,Thank you for leaving our Property Manager Amanda a 5 star review. Amanda will be delighted to read your comments.Kind regards, Customer Care Team
5/5
TrustpilotExcellent sales consultant
Kelly arrived in advance of our appointment and was extremely helpful, pointing out the main aspects of the property. Kelly also made a point of writing down the additional information I was looking for and followed up with responses really quickly. Very impressed.
Dear Desmond, Thank you for leaving Kelly a glowing review! We are pleased to read that your experience with Kelly has left you impressed! Best Regards Customer Care Team
5/5
TrustpilotThe Property Relationship Manager Akash…
The Property Relationship Manager Akash Aponsu effectively follows up on issues with great attention to detail and promptness.
Dear Chui, Thank you for your feedback! We greatly appreciate your positive comments about Akash Aponsu, our Property Relationship Manager.It's wonderful to hear that Akash effectively follows up on issues with great attention to detail and promptness. Providing timely and thorough assistance to our clients is our priority, and we're glad that Akash's efforts have made a positive impact on your experience.Kind regards, Customer Care Team
5/5
Trustpilothouse purchase
We have been viewing homes for purchase and recently had a great experience with Kelly McDermott who was very knowledgable.
Dear Annie, Thank you for taking the time to leave Monton Property Host Kelly a 5 star review, its great to hear Kelly was very knowledgeable. Kind regards,
5/5
TrustpilotHad a great experience at Thornley…
Had a great experience at Thornley Groves! I have just bought a flat and Kelly McDermott has been very helpful letting me come and see it so I can get things ready for when I move in! Thanks again!
Dear Liv Sandwell,Thank you for taking the time to leave a five star review.Kind regards,Customer Care Team
5/5
TrustpilotRecent viewing experience...
I've recently viewed a property in Eccles with the viewing conducted by Tom Lee. He was very professional and provided a good viewing experience, answering all my questions about the property and kindly working to my schedule when having a second viewing.
Dear Chris, Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotShannon was extremely helpful.
I was dealing with Shannon she handled my questions with ease, understanding and was extremely helpful. She was efficient gave feedback and responded to my emails promptly.
Dear S. Rahman, We thank you for rating our Senior Property Manager Shannon 5 stars. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
