Trusted Agent profile · Altrincham
★★★★★
1,723 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,723 reviews on two platforms, including 48 Google reviews rated 3.9.
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Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Highly recommended. We used Thornley Groves Altrincham branch to sell our house recently. Friendly, helpful team who ensured the process of selling the house went smoothly.
Dear R Donkin, We thank you for taking the time to rate our Altrincham sales team 5 stars. The team will be pleased to read the kind feedback you have provided. Kind regards,Customer Care Team
5/5
TrustpilotReally cant fault Thornley groves
Really cant fault Thornley groves . i especially like dealing with Becky at thornely groves , always goes above and beyond to help the tenants ,thanks isaac
Dear Jeremy,We appreciate you taking the time to leave our Property Manager Becky based at Vimto Gardens 5 stars, it is lovely to hear she goes above and beyond to help. Kind regards, Customer Care Team
1/5
TrustpilotHave been trying to get my deposit back…
Have been trying to get my deposit back for 24 days now and they keep ignoring my calls and emails.
1/5
GoogleAwful treatment of their tenants. Slow to respond to repair requests and properties in bad condition. Left someone I know with a faulty boiler for two months, resulting in sky-high energy bills, and multiple radiators that didn't work. Have threatened tenants with illegal eviction during COVID lockdown.
Dear Hannah, I want to start by saying that I admire your support for your friend who is a tenant of ours. I respect your concern for his well being and the fact that he is unfortunately unable to extend his tenancy as he had wished. However, I feel that you might be slightly misguided on what is actually happening here. Thornley Groves is governed by many different government and professional bodies and we have rules and laws to follow that protect both the Tenant and the Landlord. Unfortunately, in the case of your friend, he did not pass referencing, a process which is completely administered by the Tenant himself. We do not control what is said in the referencing process, the Tenant fills this in and it is then passed onto a third party referencing company who, using the information provided by the Tenant, gives us advise on whether we should continue a Tenancy Application. If the referencing company say that you are not able to afford the rent, or you have a CCJ, which makes you a risky tenant to rent to, no way of verifying your identity/employment/past proof of address, then they advise us, and in turn the Landlord, not to accept you as a Tenant. This process is there to protect the Landlord from possibly getting tenants that will go into arrears or damage the property during occupation. We are required by Law to uphold this procedure for any existing and in going tenants. Following the advise given from the referencing company, the Landlord decided not to continue with the Tenancy renewal and this is why a Section 21 notice was given to your friend which gives the Landlord possession of the property in three months time. This was provided in June and expires in September. He has been given 3 months notice so he had the opportunity to find alternative accommodation. The Government has issued a ban on evictions until the 23rd August 2020 due to the Covid Pandemic. The ban does not effect your friend, who has time until the end of September to find a new place to live. Finally, I want to conclude by saying that we are very familiar with the tenants affiliation with the Union Acorn, and understand that you and many of those that have persisted to give us bad reviews on this platform and others do so in an attempt to uphold solidarity in the community. We respect your efforts but unfortunately it will not change the outcome, as ultimately it was not our decision to evict or not evict tenants, it is the Landlord's, who will not authorise Tenants to move into his property that cannot afford to live in it. We wish your friend the best though and hope he finds accommodation that is better suited to his needs and requirements. Kind regards, Customer Care Team
1/5
Trustpilotdisheartened
Here’s my experience Agent doesn’t call on the day to confirm viewingAgent is late but doesn’t call to let me know he’s running lateAgent can’t find the keys to the property so there’s no property to showIf you have other options, please explore those
Hi CosminaWe're sorry to hear that you feel our service has only been worth 1 star. We'd be very grateful if you could provide more information regarding the office/person you were dealing with so that we can investigate the issues you've raised.Kind regardsCustomer Care Team
5/5
TrustpilotThe new property manager Akeem Ffrench…
The new property manager Akeem Ffrench at the Salford Manchester office very helpful, easy to contact by phone. He is dealing with a repair issue to my property which is competitively prices and a one stop shop for several trades.
Dear Ken,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Akeem. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
Trustpilotwas great help when trying to secure my…
was great help when trying to secure my housing for next year, thank you! :)
Dear Emily, We are delighted to hear the Altrincham branch were a great help in assisting you in your property search. Thank you for taking the time to rate us 5 stars.Kind regards, Customer Care Team
5/5
TrustpilotI had a viewing aided by the lovely…
I had a viewing aided by the lovely kelly she went through everything collectively and made the viewing a good experience many thanks kelly
Dear Martin, Thank you for rating our Monton Property Host Kelly 5 stars.We appreciate you leaving your feedback. Kind regards,Customer Care Team
5/5
TrustpilotThank you thornley groves
I had suffered at the hands of purple bricks for 6 months. I was then introduced to clare, what a difference, efficient,professionally and very friendly as well
Dear Ben,We are delighted to receive your 5 star review for Clare.Kind regards,Customer Care Team
5/5
TrustpilotRecommend Thornley Groves Manchester
As a long time customer with Thornley Groves, I am really satisfied with the service it provides. Helen Woods from Thornley Groves recently helped me with an enquiry. She is friendly and professional. The response was prompt and the issue was resolved within minutes. I strongly recommend Thornley Groves and Helen Woods.
Thank you! We will be sure to make Helen aware of the lovely review you have written for her. Thank you and we hope you carry on enjoying our services for many more years in the future. Regards,Customer Care Team
5/5
TrustpilotThank you very much
Thank you very much, I recommend it with confidence.
Dear Customer,We thank you for your 5 star review and recommendation. Kind regards, Customer care Team
5/5
TrustpilotEfficient finding of new tenants.
Ashley Smith of the Fallowfield office has recently found us new tenants very quickly and efficiently. Thank you.
Dear Customer,We appreciate you rating our Lettings Coordinator Ashley, 5 stars.We are pleased to hear Ashley quickly sourced you new tenants. Kind regards,Customer Care Team
5/5
TrustpilotFriendly staff
Friendly staff. The property was let to students by Ashley and this was informed to me timely manner.
Dear Thambithurai.We thank you for rating Ashley 5 stars, it is great to hear everyone was friendly and kept you well informed. Kind regards,Customer Care Team
5/5
TrustpilotWe've been dealing with Abdullah…
We've been dealing with Abdullah Hussain who has been extremely responsive to all of our emails and very helpful in our process of extending our tenancy.
Dear Jordan,We thank you for leaving Property Manager Abdullah a 5 star review, it's great to read such positive feedback. Kind regards,Customer Care Team
5/5
TrustpilotInteraction with Ashley
Interaction with AshleyVery responsive- answers calls and emails promptly. very polite and helpful in the case of student property renting
Dear Customer,Thank you for taking the time to write such a glowing review about Ashley our Lettings Coordinator. We greatly appreciate your feedback and are pleased to hear you had such a positive experience.Best Regards,Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. Super quick fix for rental property
Dear Customer,Thank you so much for your kind words! We're thrilled to hear that Clare provided such efficient and prompt service. We strive to make the process as smooth as possible, and it's great to know that Clare succeeded in doing that for you. Your recommendation means a lot to us!Kind regards,Customer Care Team
5/5
TrustpilotHannah Whyte
Renewal of contract was completed professionally with Hannah Whyte, also repairs to the property was reported and dealt with instantly, well done Hannah your a credit to the company.Ian Haslingden.
Dear Ian,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Hannah. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotJennifer Ferguson - excellent!
I deal with Jennifer Ferguson who is always extremely help and communicative. I am very impressed with the service that I get from her and Thornley Groves in general. Jennifer responds efficiently and constructively to any queries and is very easy to deal with.
Hi AndrewThanks for leaving us a great 5 star review, it's really appreciated. So pleased to hear that you've been having a great experience dealing with Jennifer in our Property Management Team.Kind RegardsCustomer Care Team
5/5
TrustpilotIf you need someone to sort an issue…
If you need someone to sort an issue Justin gets it done. No fuss, great communication and always looking out for the customer. Could not recommend higher
Dear Will, Thank you for leaving Justin our Property Manager based at Vimto Gardens a 5 star review. It's lovely to hear you would highly recommend Justin. Kind regards, Customer Care Team
4/5
Trustpilotreview for Ryan O @ Alty
Ryan at the branch was always available, enthusiastic and helpful on the end of the phone or by e-mail.He was polite at all times, communicated well and had good knowledge of the local property market.
Dear Phillip,Thank you for taking the time to leave a four star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotOutstanding customer service from Sophie at Southern Gateway
It is an especially busy time for the rental market right not but despite this, Sophie at the Southern Gateway office, has been super efficient, helpful, understanding and professional - outstanding customer service. I wouldn't hesitate to recommend.
Dear HL,Thank you for leaving Thornley Groves a 5* review. We appreciate your kind feedback. Best Regards,Customer Care Team
5/5
TrustpilotAkil Hans
Akil Hans provided me with a very professional and efficient service when sorting out a tenant who had been unable to pay his rent on time.Akil always kept me up to date on the situation and always replied to emails in a timely manner.Long may this continue!
Hello Kevin,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Akil Hans recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
Trustpilot👍🏼👍🏼👍🏼
A very professional company!! All the staff and employees are helpful and friendly and professional at the same time. Ms. Eve Kelly Helped me to find a suitable apartment near my study place. She was friendly and helpful. Thank you
Dear Fatma, Thank you for taking the time to leave Eve a glowing review as well as referencing the rest of the team! We are pleased your experience was overall 5*! Kind Regards Customer Care Team
5/5
TrustpilotSuper quick repairs
Super quick repairs. Very impressive service. Thanks
Dear Customer, Thank you for taking the time to leave our team a 5 star review, your kind words are greatly appreciated.Kind regards, Customer Care Team
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