Trusted Agent profile · Altrincham
★★★★★
1,723 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,723 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from all the staff at Hale's branch of Thornley Groves. Would highly recommend! We had a complicated house sale, and Thornley Groves went above and beyond to help make it as smooth as possible. 5+ stars!
Hi Sarah Thanks for the great 5 star review, we really appreciate it! We look forward to the opportunity of working with you again in the future if you want to move again! Kind regards Customer Care Team
5/5
TrustpilotGood communication
We have been renting a property managed by Daniel Garlick from Thornley Groves for the past three years and he has always been a very easy to communicate with and gets things sorted as quick as possible.
Dear HeatherThank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotThornley Groves is your choice!
Thornley Groves is a very reliable estate agent. I'm very impressed with the help of their staff Justin Chan. He is very efficient and has helped us get through the whole process with ease. He is a star!
Hi Priscilla Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
1/5
TrustpilotThis is the second time I’ve booked a…
This is the second time I’ve booked a viewing online and no one’s shown up, there was no number given in the confirmation booking. Such a waste of time
Dear Megan, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
5/5
TrustpilotRyan from sales was very helpful and…
Ryan from sales was very helpful and went the extra mile to assist me with my property purchase. He made the experience positive as he was professional, enthusiastic, approachable, and responsive.
Dear Jasem,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Ryan. We really appreciate your kind words. Kind regards,Customer Care Team
3/5
TrustpilotGot the Job Done
It was good. Limited customer service from Gabriel. Kind of just threw my contract at me with no contact, but did follow through with my requests. Just had better communication with the agency in the past.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate you taking the time to leave your honest feedback. We are sorry that our communication hasn't been as good as in the past, we will ensure we make an effort to improve this. Kind regards,Customer Care Team
5/5
TrustpilotEfficient letting
Laura Turnock has just put to bed a letting of a property in Manchester both quickly and efficiently.Laura has acted on other properties for our company and it is always a good experience dealing with herJonathan Davies(Director)West End Estates Limited
Hi JonathanThanks for rating us 5 stars, we really appreciate it. Great to hear that you've always had good experience with us and that Laura was able to get your property let quickly for you!Kind regardsCustomer Care Team
5/5
TrustpilotKelly showed me round the apartment…
Kelly showed me round the apartment that I have just put an offer in for. She was a lovely lady, very well mannered and informative on the property, would highly recommend.
Dear Robyn Anderson-BruceThank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotThank you for the viewing.
We were shown around the property by Kelly McDermott. She was very helpful, friendly, and efficient. We look forward to further viewings with her in our search for a new home. Thank you, Kelly.
Dear Barden,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotThe sales consultant Kelly McDermott…
The sales consultant Kelly McDermott has been very helpful in my search for a new home. Extremely friendly and very helpful and seems to know her job really well. Highly recommend a viewing with her.
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotExtremely fast and efficient service…
Extremely fast and efficient service with friendly and intelligent staff Notably Ashley smith Jessica nunn
Dear Lucca, We thank you for taking the time to rate both Ashley & Jessica, we appreciate your positive feedback. Kind regards, Customer Care Team
5/5
TrustpilotThornley Groves have been excellent…
Thornley Groves have been excellent with us throughout our tenancy with them and now as we move to a new property. Their customer service is top notch and I couldn't recommend them enough. Thank you!
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
5/5
TrustpilotKelly McDermott
Kelly McDermott was really friendly as a a first time buyer she gave some useful tips. Thank you
Dear Iman, We appreciate you rating Kelly, our Monton Property Host, 5 stars.It is lovely to read Kelly provided you, as a first time buyer, with some helpful tips! Kind regards, Customer Care Team
5/5
TrustpilotAmazing estate agents
Amazing estate agents. I was kept up to date with all my appointments. Kelly McDermott was a delightful, warm and friendly lady who made me feel at ease.
Dear NJ, Thank you for taking the time to leave a five star review on your experience with Thornley Groves in Monton, especially highlighting the excellent service you have received from Kelly.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotProperty Management Service at its highest quality.
It was a really nice experience in terms of tenancy agreement and overall services provided by your agency during my tenure at the property. Really appreciate your team's hard work to keep the property safe and fully functional.
Hi RahulThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
4/5
TrustpilotEmma Slabbert has dealt with requests…
Emma Slabbert has dealt with requests efficiently and communicated well
Dear Vicky, We thank you for your kind words and feedback left for our Property Relationship Manager Emma. All feedback is greatly received. Kind regards,Customer Care Team
5/5
TrustpilotAbove and beyond!
Kelly McDermott has been extremely helpful during our search for properties. She is well aware of our criteria and knows which properties will suit us for viewings. Always goes above and beyond our expectations.
Dear Vanessa,I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
1/5
GoogleReported damage that was a potential danger and it was still not attended to a week later.
Dear Steve, We are sorry to note you did not receive the service expected from us, we would like the opportunity of looking into this further. Please e mail complaints@thornleygroves.co.uk directly. Kind regards, Customer Care Team
5/5
GoogleRhiannon at the Hale office has been extremely helpful with us whilst purchasing our first home through Thornley Groves. Communication has been excellent despite the implication of COVID. Would recommend 100%, great service and great team!
Dear Olivia, I’m very pleased to see that you have clearly been impressed by the overall service provided by Rhiannon, Senior Sales Consultant working at our Hale Branch. Thank you for taking the time to leave a review on Trustpilot and Google. Kind regards, Customer Care Team
5/5
TrustpilotGetting in touch to resolve an issue is…
Received a quick and personalised response to the concerns raised. Felt listened to and valued. Issues resolved efficiently and faith restored. Many thanks, really appreciated.
UPDATE: 20/02/23Dear Gareth, We are pleased to ready your concerns were dealt with accordingly & appreciate the review being amended to reflect this. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team----------------------------Dear Gareth, We are very sorry to hear you have had difficulty contacting the office, we will arrange a member of staff to contact you directly to go through the issues you have been experiencing. Please expect their call. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. Kind Regards, Customer Care Team
5/5
TrustpilotExcellent service
Our experience with Thornley Groves has been amazing, specifically with Eve Kelly who helped us find an apartment in a great location and within our budget. Eve has helped us with all the paperwork and made the process easy for us.
Dear Izaan, Thank you for reviewing Eve, Lettings Coordinator at our Manchester City Centre Branches. Moving is not always easy, but we try to make it as stress-free as possible. We are happy to hear that our efforts paid off. Kind regards, Customer Care Team
5/5
TrustpilotGreat agency
Rented a flat with them for three years. Always got back quickly on the few issues I had with maintenance.
Dear Customer,We thank you for going to the trouble of leaving us a 5 star review, it's really appreciated! Kind regards, Customer Care Team
5/5
TrustpilotThe young lady who did the viewing was…
The young lady who did the viewing was very helpful and polite
Dear John, Thank you for taking the time to leave us a 5 star review. Your feedback is much appreciated. Kind regards, Customer Care Team
5/5
TrustpilotQuick respond on reparing request
When I emailed to our property manager (Akeem Ffrench) about the repairing issue, he provided the detail explain and procedures. And also his quick respond. I really appreciate that.
Dear Tom, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Akeem, based at our Altrincham Branch.Akeem will be delighted that you took the time to acknowledge his service. Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
