Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
Trustpilotgood experience signing up
Good experience signing up and getting tenancy sorted with Ash, quick to reply to variety of questions, clear responses.
Good afternoon, Thank you for leaving Ash in our Fallowfield branch a 5 star review.Reviews like yours help others when choosing their agent. Kind regards,Customer Care Team.
5/5
TrustpilotPut my property up for sale with…
Put my property up for sale with Thornley Groves excellent pre sales service, viewings conducted by Kelly McDermott, very professional, and curtess, Looking forward to the after sale service.
Dear Ken Griffin,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotQuick viewing
Viewing with Kelly McDermott, very welcoming and easy to speak to, answered any questions I had and was very informative
Dear Jam, Thank you for taking the time to leave Kelly in our Monton sales branch a 5 star review, it's great to hear she was so welcoming and informative.Kind regards,Customer Care Team
5/5
TrustpilotViewing booked quickly and everything…
Viewing booked quickly and everything went ok and on time on the day. Kelly McDermott was lovely and helpful.
Good afternoon,We thank you for taking the time to leave Kelly based at our Monton office at 5 star review. Reviews like yours help others when choosing their agent. Kind regards, The Customer Care Team
5/5
TrustpilotExcellent service
Thornley Groves provided an excellent service, staff were super efficient, professional and helpful.Particular thanks goes to Alli Coleman and Rachel Plowman they were business like and friendly. I never felt anything was too much trouble and they were both very polite. Thank you.
Thanks Susan! We are please to know that you received excellent service from Thornley Groves. We will be sure to inform Alli and Rachel of your kind words in regards to their manner and service. Thank you again. Regards, Customer Care Team.
5/5
TrustpilotI was happy with the way the business…
I was happy with the way the business was carried out without any further issues
Dear Aziz,We thank you for taking the time to rate us 5 stars. Kind regards, Customer Care Team
5/5
TrustpilotThe man called Justin really helps me a…
The man called Justin really helps me a lot during this tough period. He helps me to get an ideal house in Manchester. He really provides me with a five star service quality.
Hi WuThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotKelly McDermott was very helpful and…
Kelly McDermott was very helpful and friendly when showing us around the property we were veiwing. She was very informative and was able to answer all the questions we had.
Dear Chloe,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotKelly McDermott - Monton
Great viewing experience from Kelly in Monton. Really upbeat, positive and gave honest answers to the questions about the property.
Dear Rory,We thank you for taking the time to leave Kelly in our Monton sales office a 5 star review. Good to hear she was so upbeat and honest! Kind regards, Customer Care Team
5/5
TrustpilotBoth Laura and Hayley worked hard to…
Both Laura and Hayley worked hard to get us tenents they were very proactive and engaging and we seem to have good quality people in our house which is exactly what we wanted
Dear David, I’m very pleased to see that you have clearly been impressed by the overall service you have received from both Laura & Hayley at our Swinton Office! Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotMichael R and Elisha have been great to…
Michael R and Elisha have been great to deal with always. Your lucky to have them as employees Jay
Dear Jay, We appreciate you taking the time to leave both Michael and Eleishia based in our Vimto Gardens branch a 5 star review. It is lovely to read your kind words! Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team
1/5
TrustpilotDon't waste your time
Don't waste your time, we've had break in, a leaky roof, and noisy neighbours, which Thornley Groves and done nothing about. We were told false information about council tax and much more.
Dear NooryFirstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.To investigate, we will require further information regarding your tenancy and the issues you've experienced. To proceed, you can contact your Property Manager or send an email to us at complaints@thornleygroves.co.uk.Kind regardsCustomer Care Team
5/5
TrustpilotJade Smith from Thornley Groves helped me retrieve a rental arrear
Jade Smith from Thornley Groves helped me retrieve a rental arrear once again. As a long time client of Thornley Groves, I recommend it to all landlord who wants to let your property with peace of mind.
Dear K Zhang,Thank you for taking the time to leave a five star review, highlighting your experience retrieving arrears with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotI just viewed the house this morning…
I just viewed the house this morning with Kelly McDermott - Thirnley Groves. She is nice and explained very details of this semi-detached house to me. I am very satisfied her professional skills. Good.
Hi CustomerThanks for leaving us a great review, we really appreciate it! Glad to hear that you had such a positive viewing experience with Kelly!Kind regardsCustomer Care Team
5/5
TrustpilotWent to view a property today
Went to view a property today, Karen assisted and she was fantastic on the phone and in person!
Dear Carys, We thank you for leaving such a kind 5 star review for Karen in our Prestwich branch. Kind regards, Customer Care Team
4/5
TrustpilotI really like the rapid response and…
I really like the rapid response and how the communique took place
Dear Mubarick, We thank you for taking the time to leave us a positive review.Kind regards, Customer Care Team
4/5
TrustpilotOrganized way of renting
The whole standard procedure carried out by this agency is quite organized and well explained in documents. Justin has offered quick response in all the pre-tenancy enquiries with great politeness.
Dear Customer,Thank you for leaving Thornley Groves a 4* review. We appreciate your lovely comments in regards Justin!Best Regards,Customer Care Team
5/5
TrustpilotSimply the best
Quality service and very professional job.
Dear Jules, We thank you for taking the time to leave us a 5 star review, your kind words are much appreciated. Kind regards, Customer Care Team
5/5
TrustpilotThe team was extremely helpful
The team was extremely helpful, efficient & very easy to deal with..We will differently be using them again..BIG THANKSFrom Dominic ; )
Dear Dominic, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotThornley Groves continues to provide an…
Thornley Groves continues to provide an excellent service to us. we have been their clients since 2006. Sure from time to time you have hiccups but these have always been resolved. Aimee Hobson for one stands out for efficiency.
Hello Rohit,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Aimee Hobson our Vimto based Team Leader. Aimee will be delighted when informed, that you took the time out of your day to do so.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotQuick and excellent customer service.
They helped me find the perfect place in two weeks.Always available to help via calls and emails.
Dear Naomi,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.After speaking with your Property Manager I can confirm that the issues you refer to in your review are in the process of being resolved and you have agreed for the furniture to be delivered on Saturday. Some of the issues you refer to in this review your Property Manager was not aware of but now Shannon has been made aware I am confident the matter will be dealt with accordingly. With regards to the furnishing status and rent offer, Shannon has put you in touch with the Lettings Team who will respond in due course. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.Kind RegardsCustomer Care Team
5/5
GoogleVery helpful and informative
Dear Julie, Thank you for rating our Hale branch 5 stars. Kind regards, Customer Care Team
5/5
TrustpilotI went to view 2 houses with Kelly…
I went to view 2 houses with Kelly McDermott and she was lovely and was excellent at showing me round the two houses
Dear Jack,We wanted to thank you for your review, mentioning the excellent service you have received from Kelly, in the Monton Office recently. It was very kind of you to take the time to post this review. Kelly will be delighted that you took the time to acknowledge her kind and helpful service!Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotI was shown around a property by Kelly…
I was shown around a property by Kelly McDermott. Kelly had excellent knowledge of property specifics and the local market, she was professional and friendly.
Dear Josh,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service you have recieved.We really appreciate your kind words.Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
