Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotirresponsible agent to tenant and…
irresponsible agent to tenant and landlord. not do regular check even when switch of tenants, leaving dispute to new tenant and landlord. expensive contractors doing bad repair work.
Rii · 18 November 2023
Agent replied · 12 June 2024
Dear Customer, We are very disappointed to receive your feedback and we take your concerns seriously. We deeply regret that you have had such a disappointing experience with our service.If you wish to e mail complaints@thornleygroves.co.uk we can assist further. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotGreat viewing with Kelly McDermott…
Great viewing with Kelly McDermott today who was friendly, professional and knowledgeable about the property and area.A refreshing change for an agent to conduct individual viewings and show you around the property rather than block viewings with multiple buyers at the same time.
Fiona · 1 August 2022
Agent replied · 12 June 2024
Dear Fiona,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotExceptional performance from the team
Exceptional performance from Ashley Smith and the lettings team. Found a tennant quickly and completed all necessary paperwork, referencing etc quickly. Tenant in occupation and paid on the agreed date.
Anthony · 21 September 2023
Agent replied · 12 June 2024
Dear Antony, Thank you for taking the time to leave Ashley our Lettings Coordinator a 5 star review. We appreciate your feedback. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent communication from Ashley Smith
Excellent service from Ashley regarding our student house. I was very pleased with the prompt responses/help we received and Ashley’s professionalism. Recommend Thornley Groves.
Kiara · 6 February 2024
Agent replied · 12 June 2024
Dear Kaira,We are thrilled to hear that Ashley has delivered on the high standards we work towards at Thornley Groves. We prioritise the importance of our clients satisfaction and thank you for taking the time to share your positive experience.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotManchester renting market
Siobhan helped me and my flat mate recently with a viewing, making sure we knew as much information as possible. She also was very quick in her responses, making us feel a lot less stressed in the process of renting!
Sarah · 11 November 2022
Agent replied · 12 June 2024
Dear Sarah, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We really appreciate your kind words.kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKelly from Thornley Groves was very…Honest and gave a full detail response to every question.
Kelly from Thornley Groves was very professional, she gave me her full attention for the period of viewing the property.
MR · 28 July 2025
★★★★★ 4/5
TrustpilotI had a great experience dealing with Ashley Smith
I had a great experience dealing with Ashley Smith. He was very quick in processing the application and communicated well. I'd recommend the estate agency.
Kanad · 8 January 2024
Agent replied · 12 June 2024
Dear Kanad,We appreciate you leaving Ashley our Lettings Coordinator a review.Reviews like yours help other when choosing their agent.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotAshley Smith
Ashley Smith, thank you for all your help and quick responses. I have been looking for a property for the past month and you have been super responsive and helpful!
Gracie · 5 September 2023
Agent replied · 12 June 2024
Dear Gracie,Thank you for rating Ashley Lettings Coordinator 5 stars, he will be delighted to read your kind feedback.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKelly McDermott
Kelly McDermott, thanks for showing the property in Salford! Appreciate the welcoming manner, taking time to know our requirmwnts and informed answers
Sk · 7 March 2024
Agent replied · 12 June 2024
Dear Customer, Thank you for your kind words and 5 star review! We're thrilled to hear that Kelly McDermott provided you with an excellent viewing experience. It's fantastic to know that she took the time to understand your requirements and provided you with informed answers.We'll be sure to pass along your appreciation to Kelly for her welcoming manner and exceptional service.If you have any further questions or need assistance in the future, please feel free to reach out.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotTenancy renewal
Great service and communication throughout the entire process of letting and tenancy renewal process
John · 23 September 2025
★★★★★ 5/5
TrustpilotOlivia Yafai - Property Manager
I have been working with Olivia for several months and she is always very helpful, knowledgeable and efficient, willing to go the extra mile. Always with a friendly and cheerful approach to me as a Landlord.
Anonymous · 6 March 2023
Agent replied · 12 June 2024
Thank you so much for your 5-star review! We will share this with our Property Manager Olivia. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,
★★★★★ 5/5
TrustpilotExtremely helpful with contract renewal
Very quick response, very helpful with contract renewal for the property we currently enjoy living at. Good at suggesting solutions and easy to work with, zero interuption ahead of property contract renewal phase, which can sometimes be a bit stressful. Not here though! Excellent service overall, would thoroughly recommend!
David · 29 June 2021
Agent replied · 12 June 2024
Hi DavidThanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotThe Housing Market and Recent Events
The housing market at the moment seems to have been relatively unaffected by recent events, in fact I'd go so far as to say that it's been busier, and it's to Kelly and Clare's credit at Thorney Groves that they've made everything feel 'normal' by providing a great customer experience.
Chris · 9 April 2021
Agent replied · 23 August 2024
Hi ChrisThanks for rating us 5 stars, it's really appreciated! So great to hear that you've received a fantastic service from Clare and Kelly in our Swinton officeKind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotViewings with a warm smile ….
Always an absolute delight to view a property with Kelly McDermott. She is a real professional and a credit to the company. Warm and welcoming and impeccably turned out she knows the area and properties well and her pride and interest in her job sines through.
AJ · 22 December 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotProfessional and friendly…
Kelly mcdermott shown me round a property in swinton. Extremely lovely lady. Friendly and informative.
Sharon · 9 July 2024
Agent replied · 23 August 2024
Dear Sharon, Thank you for sharing your positive experience with Kelly McDermott. We're delighted to hear that she was extremely lovely, friendly, and informative during your property viewing in Swinton. We strive to provide the best service possible, and your feedback is greatly appreciated.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotThornley Groves are an awful estate…
Thornley Groves are an awful estate agent, will not respond to fault reports by will harass you for rent you've already paid. I have to pay £110 to exit my contract. (I am on a rolling contract).
Mimosa · 13 January 2023
Agent replied · 12 June 2024
Dear Mimosa, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards,Customer Care Team
★★★★★ 5/5
TrustpilotKelly McDermott is fantastic
Kelly McDermott was absolutely fantastic when viewing a property. Very warming, informative, on time and had lots of information. Such a lovely lady who I know will help me in my property search.
Heather · 19 May 2023
Agent replied · 12 June 2024
Dear Heather, We thank you for your 5 star review and kind words left for Kelly our Property Host based at our Monton office.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat service, would definitely use again.
I would highly recommend using Thornley Groves to rent out a property. Emily, Gemma and Rachel have ensured everything has run smoothly, communicated efficiently and have gone to great lengths to ensure we have found the right tenant at an incredibly difficult time. I would definitely use Thornley Groves again and recommend.
Alison · 6 August 2020
Agent replied · 12 June 2024
Dear Alison,Thank you for giving us a 5 star review, specifically for the work Rachel, Lettings Manager, Gemma, Lettings Consultant and Emily, Lettings Administrator did for you.We always try our best to make the process easier, however keeping to the laws and legislation which we are governed by. We want to make sure your Tenant is the right Tenant for you and your investment property! We hope you will continue to enjoy the service in future. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGood letting team and they are caring…
Good letting team and they are caring about their customers.Please keep up the good workThank you
Mostafa · 10 June 2024
Agent replied · 28 December 2024
Dear Mostafa,We are delighted to receive your 5 star review for our lettings team, it's great to hear how caring the lettings team were.Thank you, Kind regards,Customer care Team
★★★★★ 5/5
TrustpilotI have found all staff to be helpful…
I have found all staff to be helpful and efficient throughout the term
Annemieke · 1 August 2024
Agent replied · 23 August 2024
Dear Annemieke, We thank you for leaving us a 5 star review, it's much appreciated.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotThornely Groves have been helpful at…
Thornely Groves have been helpful at numerous points throughout our tenancy. Katie G has been our main point of contact and she has been happy to promptly assist with any queries and concerns we have had. Their online portal makes it easy to report any maintenance issues.
Ben · 1 September 2021
Agent replied · 12 June 2024
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotVimto Garden Office
Vimto Garden OfficeGreat experience working with the compliance team (Sarah, Debbie and Cath). The team provides excellent support in relation to compliance issues relating to my properties over the years. Their services are always concise and efficient. It gives me peace of mind. Your helpfulness is greatly appreciated.
Martin · 22 June 2021
Agent replied · 12 June 2024
Hi MartinThanks for leaving us a great review, we really appreciate it! It's great to hear that our lovely Compliance Team ladies are looking after your properties so well and giving you that peace of mind.Kind regardsCustomer Care Team
★★★★★ 4/5
TrustpilotRenewal of tenancy agreement for 12…
Renewal of tenancy agreement for 12 months. Relatively straight forward, I had several questions which where dealt with quickly and easily by Gabriel. I have dealt with him a couple of times in recent months and found him to be polite, helpful and friendly.
Michelle · 21 February 2022
Agent replied · 12 June 2024
Dear Michelle,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Gabriel.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotAshley Smith, Letting Coordinator
Ashley Smith coordinated the letting of our property. Totally hassle free. Kept us informed at every level. Polite, amiable and professional. Thumbs up.
Muhammad · 15 January 2024
Agent replied · 12 June 2024
Dear Muhammad, We appreciate you rating our Lettings Coordinator Ashley, 5 stars.It is brilliant to hear Ashley made the whole process hassle free. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
