Trusted Agent profile · Altrincham
★★★★★
1,724 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,724 reviews on two platforms, including 48 Google reviews rated 3.9.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Seller's Service
Very attentive and pro-active service from Clare Carpenter. She quickly sold the property, chased up the solicitors and communicated well throughout the process. All for a very fair price! Wouldn't hesitate to use them again.
Dear Barry, Thank you for leaving Clare our Monton branch Manager a 5 star review. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team
5/5
TrustpilotAs a new contractor for thornley groves…
As a new contractor for thornley groves I had a meeting with Joseph the contract liaison manager. As a new contractor he settled any nerves I had straight away and helped with any queries I had. I will look forward to working with him in the foreseeable future.Regards lloyd and Phil Whitehead painters
Hi LloydThanks for leaving us a great review, we really appreciate it! We're glad to hear that Joseph has settled your nerves in joining us as a new contractor, we look forward to working with you!Kind regardsCustomer Care Team
1/5
TrustpilotRefuse to reply to emails about…
Refuse to reply to emails about leaks,black mould and general repairs.maggots crawling through shared hallways not investigated or treated. Environmental health have been contacted and will be investigating bad practices
Dear Jenny, We deeply regret that you have had such a disappointing experience with our service. The conditions you described are far from the standards we aim to provide to our valued tenants. We would ask you e mail complaints@thornleygroves.co.uk to allow us to investigate further. Kind regards,Customer Care Team
5/5
TrustpilotJoel cooper is the best man showed us…
Joel cooper is the best man showed us property and Thornley groves always comes up with the property with in you budget highly recommended
Dear Zaheer,Thank you for your kind words! We're glad to hear that Joel provided you with excellent service during your property search.At Thornley Groves, we strive to match our clients with properties that meet their needs and budget.Kind regards, Customer Care Team
5/5
TrustpilotThorley Groves is a very good agency
Thorley Groves is a very good agency. They always try to sort anything out when you need it, as soon as they can. I'm especially grateful for my agent Susana Romao. She is such an excellent agent, kind person, always reply to my emails immediately and she has always been there to helped me and my family.
Hello Cristian,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Susana Romao recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotLovely viewing
We had a wonderful viewing with Karen. She made us feel welcome in the home and could demonstrate most of the features of the property and what it included. So far the whole time have been quite helpful.
Dear Megan, Thank you for leaving Karen at our Prestwich office a five star review, it's lovely to hear she made you feel so welcome. Kind regards, Customer Care Team
1/5
TrustpilotThe flat check out given as all well…
The flat check out given as all well and no problem, but after let to new tennant report to have faults here and there. Needing costly repairs.This obviously the checking out processly not been done properly and also managerment not been supervising or caring for the landlord.
Dear Chung,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.Kind RegardsCustomer Care Team
1/5
GoogleAvoid using Thornley Groves if possible. They are attempting to force out a model tenant after an administrative error which they are refusing to acknowledge or rectify. This is after leaving him without a fully functioning boiler for two months, and after he found them two new tenants to share with him at short notice.
Dear Zsofi, I want to start by saying that I admire your support for your friend who is a tenant of ours. I respect your concern for his well being and the fact that he is unfortunately unable to extend his tenancy as he had wished. However, I feel that you might be slightly misguided on what is actually happening here. Thornley Groves is governed by many different government and professional bodies and we have rules and laws to follow that protect both the Tenant and the Landlord. Unfortunately, in the case of your friend, he did not pass referencing, a process which is completely administered by the Tenant himself. We do not control what is said in the referencing process, the Tenant fills this in and it is then passed onto a third party referencing company who, using the information provided by the Tenant, gives us advise on whether we should continue a Tenancy Application. If the referencing company say that you are not able to afford the rent, or you have a CCJ, which makes you a risky tenant to rent to, no way of verifying your identity/employment/past proof of address, then they advise us, and in turn the Landlord, not to accept you as a Tenant. This process is there to protect the Landlord from possibly getting tenants that will go into arrears or damage the property during occupation. We are required by Law to uphold this procedure for any existing and in going tenants. Following the advise given from the referencing company, the Landlord decided not to continue with the Tenancy renewal and this is why a Section 21 notice was given to your friend which gives the Landlord possession of the property in three months time. This was provided in June and expires in September. He has been given 3 months notice so he had the opportunity to find alternative accommodation. The Government has issued a ban on evictions until the 23rd August 2020 due to the Covid Pandemic. The ban does not effect your friend, who has time until the end of September to find a new place to live. Finally, I want to conclude by saying that we are very familiar with the tenants affiliation with the Union Acorn, and understand that you and many of those that have persisted to give us bad reviews on this platform and others do so in an attempt to uphold solidarity in the community. We respect your efforts but unfortunately it will not change the outcome, as ultimately it was not our decision to evict or not evict tenants, it is the Landlord's, who will not authorise Tenants to move into his property that cannot afford to live in it. We wish your friend the best though and hope he finds accommodation that is better suited to his needs and requirements. Kind regards, Customer Care Team
1/5
GoogleOne of the poor estate agents company ever seen, not professional at all, they are not in tenant or landlord side, they just looking to making an easy money , they don’t deal will tenants in a right way. So not sure how they make money. I think everyone know where easy money coming from.
Dear Babak, We are sorry to hear that you have not been happy with the service provided to you by Thornley Groves. I cannot decipher exactly what went wrong from what you have said, in order to defend our actions and also understand how we can improve the service for the future. I can assure you that although we are a business and so of course we aim to make a profit, we do so legally, keeping our fees transparent and fair. If you feel hard done by in anyway, I would suggest communicating your grievance with your Property Manage, who should be able to sort whatever problem there is. I hope this helps. Kind regards, Customer Care Team
2/5
TrustpilotNot a good experience to start with
Bad attitude. I was trying to arrange a viewing and didn't feel like being put in a polite way. The viewing has been booked unprovoked, I can only find out that when I received the email and SMS.
Dear Customer, We are disappointed to note your comments and would ask that you e mail complaints@thornleygroves.co.uk to allow us to look into this further. Kind regards,Customer service Team
5/5
TrustpilotProperty viewing
We had house viewing with Kelly, and I have to say that it was much better experience than in other agencies. Not only we could do it on Saturday that is very rare, but also she actually present the house for us in excellent manner.
Dear Karol,Thank you for taking the time to leave a five star review, highlighting your experience with us.Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotAwesome agency
Have great experience with them. They are ready to solve problems in the property.
Dear Christina,We thank you for leaving our Didsbury team a 5 star review, it is much appreciated. It is great to hear you have had such a great experience with the branch. Kind regards, Customer Care Team
5/5
TrustpilotTom at the Prestwich branch was really…
Tom at the Prestwich branch was really good and I was extremely pleased with all aspects of the sale of my house
Dear Maria,We are delighted to receive your 5 star review for Tom, based in our Prestwich office.It's brilliant to receive your positive feedback, thank you.Kind regards, Customer Care Team
5/5
TrustpilotProfessional and helpful
Kelly from Thornley Groves showed us round a property today and was really professional and helpful. Super friendly and put us at ease. She knew a lot about the property, and anything she wasn't sure she found out for us straight away by calling up. Thanks a lot :)
Dear NAtasha Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
1/5
TrustpilotArranged a viewing and no one showed…
Arranged a viewing and no one showed up. No one answer the phone and no follow up.
Dear Harry, We sincerely apologise for any inconvenience that has been caused to you. Please do not hesitate to contact us on complaints@thornleygroves.co.uk with further details whereby we can assist you further. Kind regards, Customer Care Team
5/5
TrustpilotIn this property market everything sells.
In this property market the ‘Eskimos’ are queuing up to buy ice, but even so, everything has gone very smoothly since Thornley Grove purchased Homes4U. More importantly the responses to any queries have been rapid and any wrinkles have been ironed out very quickly.
Dear Paul,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service you have recieved.We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotI was a tenant in one of the TG managed…
I was a tenant in one of the TG managed properties. There for 4 years. Excellent flat, decent service and especially when it came to moving on. Credit to Akash (Aponsu) for being thorough and quick.
Dear Lee, Thank you for leaving Akash our Property Manager based at Altrincham a 5 star review. Great to read Aksh provided you with such good customer service. Kind regards, Customer Care Team
5/5
TrustpilotSalford properties
Kelly McDermott showed us a number of properties and couldn't have been more helpful, answering all of our questions. I couldn't recommend her more highly.
Dear Robert,We are delighted to know that Kelly went above and beyond to assist you, showing you various properties and ensuring that all your questions were addressed promptly and thoroughly. Providing excellent customer service is a top priority for us, and it's fantastic to hear that Kelly exceeded your expectations.Your recommendation means a lot to us, and we are grateful for your trust and confidence in our services. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to us.Thank you again for choosing us, and we look forward to serving you in the future.Kind regards,Customer Care Team
5/5
TrustpilotThorley Groves have been excellent in…
Thorley Groves have been excellent in my flat purchase and letting out. They kept in tofu every step of the way and we’re always available and friendly. I will be recommending them to anyone who need an estate agent.
Dear Edward,Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work! I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards,Customer Care Team
5/5
Trustpilothave engaged Thornley Groves Estate…
have engaged Thornley Groves Estate Agents Altrincham for many years. I have always found them to be professional, efficient and highly competent. Communication is excellent , the telephone is always answered and issues swiftly dealt with. Emily Guy & Sarah in particular have been excellent. Highly recommend.
Dear Kay Royle, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotToday I was shown around a property by…
Today I was shown around a property by Kelly McDermott, from Monton branch Eccles . She was extremely helpful professional and easy to talk to. I hope on my my next viewing it will be Kelly again Thank you
Dear Amanda,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We will share this with Kelly to let her know to keep up the amazing work!Kind regards,Customer Care Team
5/5
TrustpilotThanks Shannon!
Thanks to the Thornley Groves Management Team, and especially to Shannon Upton, the City Centre Property Manager, who has looked after our properties excellently and efficiently. She has expedited repairs and cleaning against very challenging timescales, and in some difficult circumstances - extremely impressive. Very many thanks!
Dear CB,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Shannon. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotFirst class service
Liam and the staff at Thornley Groves Prestwich did a great job in renting out my property quickly. The service was always friendly, polite and professional, the communication was excellent and I was kept informed throughout the process.
Dear Scott, Thank you for taking the time to leave such a kind review, we will be sure to share this with the Prestwich team. Kind regards, Customer Service Team.
1/5
TrustpilotAwful
Awful. Trying to get our deposit back no replies to emails, been told multiple different stories they just don’t care. We have £1500 we are waiting for and we are uni students who need this. They are disgusting do not go with them.
Dear Rebecca , Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
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