Trusted Agent profile · Altrincham
★★★★★
1,724 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,724 reviews on two platforms, including 48 Google reviews rated 3.9.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Good service
Good service and all information well conveyed. Dominic and Lucy were approachable and understanding... all doubts were cleared on time...
Hi VinnyThank you for taking the time to leave us a great 5 star review, and mentioning Dominic and Lucy in particular. It's greatly appreciated and they will be very pleased to hear that you have left them a great review.Kind regardsCustomer Care Team
5/5
Trustpilotbest estate agents so far
Kelly McDermott was very punctual, informed can attend early. Showed around the house and garden. Knew alot about the property. very friendly. very quick Dressed well, presented herself in a friendly but professional manner.
Dear Faz,Thank you for taking the time to leave a 5 star review for Kelly, our Monton Property Host.Your kind feedback is much appreciated. Kind regards, Customer Care Team
5/5
TrustpilotKelly was really friendly at the…
Kelly was really friendly at the viewing and was able to answer all our questions. Great service.
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
Trustpilotnew property manager Aleaya…
Spoke to my new property manager Aleaya Afzaal, she was informative, patient and proactive.
5/5
TrustpilotKatie provided me with an excellent…
Katie provided me with an excellent service, I wouldn’t hesitate to recommend her further.
5/5
TrustpilotWe fell into some debt and they was so…
We fell into some debt and they was so understanding and helped sort things out especially a woman what works fair are called Amanda o'harte she was so helpful angle who come and saved my family from being homeless if you ask me she deserves a pay raise an employee of the Month
Thank you leaving at 5 star review for Amanda with such kind positive feedback. We shall ensure Amanda and her Team Leader sees your comments.Kind regards,Customer Care Team
5/5
TrustpilotProfessional Company-a pleasure to deal with
Karen & Amanda are a pleasure to deal with. They are courteous, professional and friendly and deal with enquiries/questions very quickly indeed. All in all an excellent experience-thank you very much.Jane Johnston
Dear Jane, Thank you for your kind words about Karen and Amanda from our Prestwich branch. We’re thrilled to hear that they provided you with courteous, professional, and friendly service, and that they handled your enquiries and questions promptly.Your excellent experience is exactly what we aim for, and we appreciate you taking the time to share your feedback.Kind regards, Customer Care Team
4/5
TrustpilotBoiler Problem
We had an urgent problem with our boiler which overnight started leaking large amounts of water through the overflow system. Unfortunately, the online reporting system of Thornley Groves did not recognize the address of our flat (for that reason only four stars), but Thornley Groves at Vimto Gardens responded quickly to our emails reporting the urgent problem and did send an engineer the same day.
Hi O DThank you for the great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotKelly McDermott showed us around a…
Kelly McDermott showed us around a property today. She was very knowledgeable about the property and the surrounding area. Kelly allowed us to take our time in the property as well as answering our questions. We were very pleased with the service we received from Kelly.
Dear Tracey,Thank you for rating our Monton Property Host Kelly 5 stars. It is great to hear you were very pleased with the service. Kind regards, Customer Care Team
4/5
TrustpilotKelly McDermott from Thornley Groves in…
Kelly McDermott from Thornley Groves in Monton, Eccles showed me two properties this morning and I was very impressed by her punctuality, pleasant and helpful manner and her professional knowledge of the properties she was showing and of the current property market. Still widening my search but TG Highly recommend.
Dear Helen, We thank you for leaving our Property Host Kelly based at Monton a 5 star review. It is lovely to read your kind words with regards Kelly's professionalism. Kind regards,Customer Care Team
5/5
TrustpilotBeth Stevenson great agent!
We have been working with Beth Stevenson in trying to rent a flat and she has been wonderful to work with. She is very responsive and informative and pleasant! I highly recommend her to anyone needing a real estate agent.
Dear Beth, Thank you for taking the time to rate Beth our Lettings Consultant, based at our Southern Gateway branch, 5 stars.Your feedback is valuable to us.Kind regards,
5/5
TrustpilotGreat
Great! Karen was amazing and very helpful
Dear James,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Karen. We really appreciate your kind words. Kind regards,Customer Care Team
1/5
TrustpilotVery dodgy and dishonest
Very dodgy and dishonest! Natasha Conway from Was trying to increase the price of the sale saying there are offers over 10,000 pounds of over! To see the house was only sold at the asking price!!Be honest!
Dear Customer, We would ask you e mail complaints@thornleygroves.co.uk with details of the property your offered on. This will then allow us to reply to you directly. Kind regards, Customer Care Team
1/5
GoogleI have been extremely disappointed to hear about Thornley Groves' recent unprofessional and potentially illegal conduct. They have threatened to illegally evict a tenant (someone I know) during the nationwide eviction ban. They left this tenant without a functioning boiler for two months, and they have not completed numerous repairs. Now they are attempting to evict him based on an administrative error they are unwilling to rectify. Shocking.
Dear Joe, I want to start by saying that I admire your support for your friend who is a tenant of ours. I respect your concern for his well being and the fact that he is unfortunately unable to extend his tenancy as he had wished. However, I feel that you might be slightly misguided on what is actually happening here. Thornley Groves is governed by many different government and professional bodies and we have rules and laws to follow that protect both the Tenant and the Landlord. Unfortunately, in the case of your friend, he did not pass referencing, a process which is completely administered by the Tenant himself. We do not control what is said in the referencing process, the Tenant fills this in and it is then passed onto a third party referencing company who, using the information provided by the Tenant, gives us advise on whether we should continue a Tenancy Application. If the referencing company say that you are not able to afford the rent, or you have a CCJ, which makes you a risky tenant to rent to, no way of verifying your identity/employment/past proof of address, then they advise us, and in turn the Landlord, not to accept you as a Tenant. This process is there to protect the Landlord from possibly getting tenants that will go into arrears or damage the property during occupation. We are required by Law to uphold this procedure for any existing and in going tenants. Following the advise given from the referencing company, the Landlord decided not to continue with the Tenancy renewal and this is why a Section 21 notice was given to your friend which gives the Landlord possession of the property in three months time. This was provided in June and expires in September. He has been given 3 months notice so he had the opportunity to find alternative accommodation. The Government has issued a ban on evictions until the 23rd August 2020 due to the Covid Pandemic. The ban does not effect your friend, who has time until the end of September to find a new place to live. Finally, I want to conclude by saying that we are very familiar with the tenants affiliation with the Union Acorn, and understand that you and many of those that have persisted to give us bad reviews on this platform and others do so in an attempt to uphold solidarity in the community. We respect your efforts but unfortunately it will not change the outcome, as ultimately it was not our decision to evict or not evict tenants, it is the Landlord's, who will not authorise Tenants to move into his property that cannot afford to live in it. We wish your friend the best though and hope he finds accommodation that is better suited to his needs and requirements. Kind regards, Customer Care Team
5/5
TrustpilotAs usual Thornley Groves at Swinton…
As usual Thornley Groves at Swinton were first class in finding a tenant for my buy to let. Thanks Clare and Sally-Ann !
Hello,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Clare Carpenter our Swinton based Branch Manager. Clare will be delighted when informed, that you took the time out of your day to do so. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotThanks Gabriel for your assistance and…
Thanks Gabriel for your assistance and patience! TG always great to work with and easy communication :)
Hi MichelleThanks for the great review, we really appreciate it!Kind regardsCustomer Care Team
1/5
TrustpilotDoes not reply to enquiries
Does not reply to enquiries. Saw a property advertised online for let. Tried to call them. 24hr later. No answer. Voicemail. Left message. Emailed them also. No reply. Messaged them on Facebook - yup, not read, no reply.Partner also tried to call, email, FB message. Zero reply.If I was an owner looking for a tenant, would definitely not recommend.UNPROFESSIONAL
Dear Jason, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
5/5
TrustpilotGreat speedy service …
I found a really speedy service from calling to book a viewing , to being met at the properties with, Kelly mcdermott she has the best knowledge of the property & the area , i know the staff will work with mart to find us our ideal home .... sadie
Dear Customer, Thank you for leaving our Property Host Kelly McDermott based at our Monton office a 5 star review. Reviews like yours help others when choosing their agent. Kind regards,Customer Care Team
5/5
TrustpilotTenancy
I would like to take the opportunity to give the agency and namely, Claire Blackham, a positive feedback as we found her very professional and efficient in addition to being polite and kind. She has been proactive advising us of upcoming properties in time for us to book a viewing. This has reduced the amount of pressure the house move has put on us.
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
5/5
TrustpilotFirst Rental Property
I am just about to rent my first house, having found one via the Sale/Altrincham office and have to say I have found them most helpful in explaining the process. Gemma has helped me greatly in finding a property to my specification and Emily in the administration and guiding me through the paperwork. From beginning to search only 5 weeks ago, I am moving in! Thank you for all your help.
Hello Ann,We wanted to write to thank you for your review on Trustpilot, mentioning the excellent service you have received from Emily Guy and Emma Garner our Altrincham based Lettings Administrator and Lettings Consultant. Emily and Emma will be delighted when informed, that you took the time out of your day to do so. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotCompleted in 7 weeks
7 weeks from original Listing to Completion and cash arriving in the bank. I was very pleased. Excellent service from Clare Carpenter, Monton Branch Manager. Jobs needed to be done, prior to sale Completion - Clare managed to get everything done.
Dear Jane, Thank you for taking the time to rate Clare our Monton branch Manager 5 stars.It is great to hear Clare assisted you in such a quick, efficient completion.Kind regards, Customer Care Team
5/5
TrustpilotGreat estate agents
Great estate agents. Communication was good, kept me up to date with everything that was going on. When requested for a viewing the agent (Kelly) that come to view with us was fantastic, very friendly, and made us feel very comfortable and helping with any queries we had. Any query I had they weren’t hesitant to answer and deliver what they said. Thank you
Hi SamThanks for leaving us a great 5 star review, we really appreciate it! We're glad you had a great experience with us!Kind regardsCustomer Care Team
5/5
TrustpilotGood communication and and wonderful experience
The lady who showed me the apartment was very nice and explained everything in a clear and understandable way. from the very beginning good communication both electronically and in person. It was a positive experience. I definitely recommend it. Karen thank you for your time it was wonderful to meet you:)
Dear Dawid,Thank you so much for your 5-star review! We will share this with Karen at our Prestwich branch to let her know to keep up the amazing work.We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,Customer Care Team
5/5
TrustpilotOverall, very pleased.
Excellent communication from Chris and his colleagues throughout what was quite a complicated sales process for selling our apartment. Would certainly recommend to anyone in the Manchester area who is thinking of selling. The photographs on our sales particulars really showed our property in the best. possible light.Overall, we are very happy with our choice of agent.
Dear Donna,Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
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