Trusted Agent profile · Altrincham
★★★★★
1,724 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,724 reviews on two platforms, including 48 Google reviews rated 3.9.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Excellent Service! Sarah has been very helpful and professsional throughout the process of renting our house. Thornley Groves is highly recommended!
Dear AnumThank you for taking the time a great review on our page. Sarah will be delighted to read your feedback.Best RegardsCustomer Care Team
5/5
TrustpilotHelp is at hand
Amanda O'Harte, Property Manager, called me regarding the EICR and, during the conversation, offered possible remedies to more than one problem I'm experiencing regarding the financial aspects of being a landlord. Her call was timely and extremely helpful to say the least, and resulted in contact from Lomond Mortgages with some valuable insights. Ms O'Harte knows her stuff!!
Dear Ann, Thank you so much for your 5-star review for our Property Manager Amanda in our Fallowfield branch. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,Customer Service Team.
5/5
TrustpilotI am indeed perturbed by the excellent…
I am indeed perturbed by the excellent customer service received by Kelly McDermott, and by extension Thornley Groves, Kelly took her time to show me around, as well as the amenities around the neighbourhood. They come highly recommended.
Dear Augustine, Thank you for your feedback. We are thrilled to hear about the excellent customer service you received from Kelly our Monton Property Host. Kelly’s dedication to showing you around the property and the neighborhood amenities reflects our commitment to providing exceptional service.Your recommendation means a lot to us.Kind regards, Customer Care Team
5/5
GoogleI found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.
Dear Jeremy, It is great to read your 5 star review for Hale branch. Your kind words are much appreciated and great to hear! Thank you for taking the time to leave a review. Kind regards, Customer Care Team
5/5
TrustpilotWe would like to write this review…
We would like to write this review about Clare in the Monton office of Thornley Groves. This lady is an absolute credit to Thornley Groves as she has suchknowledge of the industry and is so super efficient andworks extremely hard to go the extra mile in giving101% fantastic Customer Service.
Dear Patricia, Thank you for taking the time to write such a glowing review about Clare from our Monton office at Thornley Groves. We greatly appreciate your feedback and are delighted to hear about your positive experience with her.Clare's commitment to providing excellent customer service is truly commendable, and we're proud to have her as part of our team. Her extensive knowledge of the industry, exceptional efficiency, and willingness to go the extra mile are qualities that we value and encourage among our staff.Once again, thank you for your wonderful review, and we look forward to serving you in the future.Best Regards,Customer Care Team
5/5
TrustpilotAdeeb was super quick to help with my…
Adeeb was super quick to help with my referencing and very responsive to my emails so 5 stars to him.Thanks Adeed!
Dear DwinayThank you for taking the time a great review on our page. Adeeb will be delighted to read your feedback. Best RegardsCustomer Care Team
5/5
TrustpilotOne of the best estate agents I've ever…
One of the best estate agents I've ever dealt with.We recently sold our house with them and they were brilliant throughout.Clare communicated with us continuously and kept us updated through the sale. She was exceptionally helpful, consistently going above and beyond.
Dear Rachel, Thank you so much for sharing your experience with Thornley Groves! We're delighted to hear that Clare and the rest of our team provided you with excellent service throughout the sale of your house.It's fantastic to know that they were able to make the process smooth and efficient for you.Your recommendation and 5 star review means a lot to us.Kind regards,Customer Care Team
1/5
TrustpilotNon responsive and unprofessional
Non responsive over Phn and email. No reply to emails. No call backs after they said they gonna call back..I was told that the property I wanted to view wasn't vacanted therfore not available for viewing, but they said I will be the first person they will contact if anything changes.3 days later I called and they said the property has been rented out :)
Dear Farshid,Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.Kind RegardsCustomer Care Team
5/5
TrustpilotGreat Service
Thanks Sarah and her letting team at Altrincham. We managed to rent a house with a great landlord.
Dear Anthony,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Sarah. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotBest experience selling I've had
I had Ryan to help me sell my property in Broadheath and I could not be happier with the service I received. A genuinely friendly guy who wanted to get the best outcome for all involved. From day 1 to the end he was easy to reach, open and honest in communication, and on the ball whenever we spoke. Worth every penny.
Dear Harry,Thank you for your review of Ryan our Sales Consultant.Ryan will be delighted that you took the time to acknowledge his kind and helpful service.We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards,Customer Care Team
5/5
TrustpilotService review
Emma Slabbert in the Altrincham office has started managing my properties. She’s been an excellent support - answering my questions promptly, ensuring I receive rental payments promptly and all at a reasonable cost. I can trust that the property is in good hands.
Dear Customer, It's fantastic to hear about your positive experience with Emma Slabbert in the Altrincham office. Her prompt responses, efficient handling of rental payments, and overall support have clearly made a positive impact on your property management experience. We're delighted to hear that you trust your property is in good hands with Emma! Kind regards, Customer Care Team
5/5
TrustpilotKelly was so knowledgeable about the…
Kelly was so knowledgeable about the area and very pleasant
Dear Customer, Thank you for your review of Kelly our Property Host based in Monton.Kelly will be delighted that you took the time to acknowledge X kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.Kind regards, Customer Care Team
5/5
TrustpilotKelly was really lovely and helpful…
Kelly was really lovely and helpful showing us around the property. She was also accommodating when booking in the viewing!
Dear Natalie Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
5/5
TrustpilotGreat service by Justin Chan
Justin is helpful and he is able to provide the information i needed. The rental experience with Justin is quick and smooth.
Hi RickyThanks for leaving us a great 5 star review, we really appreciate it! We're glad to hear you've had a great experience with Justin!Kind regardsCustomer Care Team
5/5
TrustpilotKelly was friendly and knowledgeable…
Kelly was friendly and knowledgeable about the house and area. A good and professional experience.
Dear Catherine, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards,Customer Care Team
5/5
TrustpilotCath Townley (Compliance) is always…
Cath Townley (Compliance) is always helpful and I trust her to manage my rental property without a doubtDefinitely recommend Cath at Thornley Groves
Hi AnnieThanks for the great 5 star review, we really appreciate it! We're pleased to hear that you've had a great experience with Cath in our Compliance Team.Kind regardsCustomer Care Team
5/5
TrustpilotGood service
Thornley Groves Hale were effecient, helpful and fast. They secured a tennant in a very short period of time. Would recommend them
Hi Ms SwiftThanks for leaving us a great review, we really appreciate it! It's great to hear that our team found a great tenant so quickly for you.Kind regardsCustomer Care Team
5/5
TrustpilotI dealt with Shoshana Mark's for the…
I dealt with Shoshana Mark's for the first time this last week and found her to be very conscientious in addressing an issue and iin responding quickly. Many thanks Shoshana.
Hello Cherryl,Thank you for taking the time out of your day to leave Shoshana a five star Trustpilot review! We are always pleased when one of our team is recognized for great service. I will ensure Shoshana and her manager are informed about your positive review, I am sure they will both be delighted.Kind regards,Customer Care Team
5/5
TrustpilotExcellent agents
Excellent agents. The team at Thornley Groves have been very helpful, approachable and knowledgeable throughout the entire lettings process. Communication is the key, and the team here have definitely fulfilled that as they kept me up to date with progression of my letting. I am very pleased with the service and would use them again for all of my sales and lettings.
Dear Chau Property LTD, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Trustpilot. Kind regards,Customer Care Team
5/5
TrustpilotKatie Garner and Jordan Simms have been…
Katie Garner and Jordan Simms have been a great help to me these last few months. I’ve had issues with the tenancy and they’ve always been on hand to help, support and guide me through a difficult patch due to personal circumstances. I would be happy to recommend Thornley to my friends and family, as well as return myself. They’re a real credit to your business.
Dear James,Thank you for leaving Thornley Groves a 5* review. We are happy to see that Katie and Jordan made your experience with us 5 star despite your issues!Best Regards,Customer Care Team
5/5
TrustpilotKelly was very knowledgeable of the…
Kelly was very knowledgeable of the property and she was extremely helpful and professional.
Dear Jacqueline Ward,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
5/5
TrustpilotViewing with Kelly
We had a viewing today with Kelly, she was very informative and let us view the house at our own pace, but on hand to offer us all the information we needed and even suggestions of what we could do if we was to purchase. She was absolutely lovely and I would feel very comfortable putting my trust in her to get us the perfect home!
Dear Charlotte, Thank you for leaving Thornley Groves a 5* review. We appreciate your lovely comments in regards to our team! Best Regards, Customer Care Team
5/5
TrustpilotIt was a pleasure meeting Kelly
It was a pleasure meeting Kelly. She was so helpful and knowledgeable about the property and the area. Extremely professional and is one of the nicest agents I have met. Would highly recommend.
Dear Natasha,We appreciate you leaving a 5 star review for our Monton Property Host, Kelly.We will be sure to share your kind words with Kelly. Kind regards, Customer Care Team
5/5
TrustpilotHouse Viewing
We had a viewing with ‘Kelly McDermott’ who made the experience stress free and very insightful! She gave us lots of useful information to help us in our hunt for our first home! Lovely lady!! X
Dear Jade,Thank you for sharing your positive experience with Kelly McDermott our Monton based Property Host.We are delighted to hear that Kelly made your property viewing stress-free and insightful. It's wonderful that she provided you with useful information to aid in your hunt for your first home.Your kind words about Kelly being a lovely lady are much appreciated. Kind regards, Customer Care Team
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