Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent knowledge and support from…
Excellent knowledge and support from Bill Cossins on not just suggesting improvements to a property Matthews manage for us, helping source really professional contractors and manage the work they did through to completion before putting the property back on the market. Super communication throughout and improvements all done on time and to budget.
Pete · 24 October 2023
Agent replied · 28 December 2024
Dear Pete, We thank you for rating our Property Manager Bill 5 stars, your kind comments are much appreciated. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotClare was amazing
Clare was amazing, really friendly and efficient. Cannot recommend enough
Ben · 12 June 2023
Agent replied · 12 June 2024
Dear Ben, We appreciate you leaving our branch Manager Clare based at Monton a 5 star review. It's lovely to read your kind comments. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotTom was very professional and…
Tom was very professional and knowledgeable in his field of work.He was very pleasant and and provided me with all the information required.
Customer · 8 January 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKelly was fantastic today… she had…
Kelly was fantastic today… she had loads of information about the local area and good knowledge of the property Thanks
Brian · 8 June 2022
Agent replied · 12 June 2024
Dear Brian,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly McDermott.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotFab experience
Jodie and Ellie were brilliant from the beginning up to me getting the keys. They were polite, responsive, and kept me informed at every stage.
Calum · 3 September 2021
Agent replied · 12 June 2024
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotHannah Whyte has been doing an…
Hannah Whyte has been doing an excellent job managing a number of properties for me. She is courteous, friendly and efficient. I'm very pleased to be working with Thornley Groves.
Razvan · 2 July 2020
Agent replied · 12 June 2024
Dear Razvan, We really appreciate you taking the time out of your busy day to review Thornley Groves, and specifically Hannah, your Property Manager. She will be delighted to hear that you have enjoyed the service she provided. Kind Regards, Customer Care Team
★★★★★ 5/5
TrustpilotCompliance Team
I would like to highly commend the hard work of Sarah, Debbie and Cath who all work in the compliance team. They have been a delight to work with over the past year. They are all dedicated and hard working and ensure the smooth running of the compliance department making sure the huge amount of work that passes through the department is dealt with promptly and efficiently for the benefit of the landlord and tenants.
Gemma · 8 April 2021
Agent replied · 12 June 2024
Hi GemmaThanks for rating us 5 stars, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotThanks to Gavin and Natasha the process…
Thanks to Gavin and Natasha the process of acquisition of my property went smoothly. Appreciate their help.
Simon · 11 October 2022
Agent replied · 12 June 2024
Dear Simon, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotProfessional Service
Kelly and Clare were very approachable and helpful throughout, and the sale went through without a hitch! I would not hesitate to use them again.
Pete · 30 August 2021
Agent replied · 12 June 2024
Thanks for leaving us a great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 1/5
TrustpilotIf you see the name Georgia - run. She's always 'busy'
I moved out a month and a half ago and still not received my deposit back even though they found nothing wrong with the property. Georgia (Manchester) completely stopped responding after I asked for her mamager details. £850 is a lot of money, so it's ridicilous as to how she's handled the whole situation. Steer clear.
Aleksandra · 31 July 2023
Agent replied · 12 June 2024
Dear Aleksandra,We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience but appreciate you bringing this to our attention.All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations.Kind regards,Customer Care Team .
★★★★★ 5/5
TrustpilotWe had the pleasure of meeting Kelly on…
We had the pleasure of meeting Kelly on a viewing earlier this month. It was new to us having a viewing actually arrive on time or before us! And she was lovely and welcoming. Lovely to meet you Kelly!
Steph · 31 July 2024
Agent replied · 23 August 2024
Dear Steph, Thank you for your lovely review! We're delighted to hear that you had a positive experience with Kelly our Monton Property Host. Punctuality and a warm welcome are important to us, and we're glad Kelly made such a great impression. We'll be sure to pass along your kind words to her.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service
Excellent service received throughout the sale process from Clare and the team. Always available to answer questions and queries. Would highly recommend them.
Jack · 25 December 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotTop communication!
The communication with TG is definitely an asset to them. Quick, friendly, responsive and overall working with Adam, Sheryl and the team is an absolute pleasure.
Michelle · 10 June 2021
Agent replied · 12 June 2024
Hi MichelleThanks for the great review, we really appreciate it!Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotWould Highly recommend Kelly Easy to…
Would Highly recommend Kelly Easy to book an appointment very friendly and knowledgeable!
Adam · 25 February 2023
Agent replied · 12 June 2024
Dear Adam, Thank you for leaving a 5 star review for Kelly at our Monton Team. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotWe had a great experience with Ms Kelly…
We had a great experience with Ms Kelly who organised the appointment. She showed the property and explained things very well.Thank you Kelly.
Jerry · 17 December 2021
Agent replied · 12 June 2024
Dear Jerry Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotWe had a very positive experience…
We had a very positive experience renting a property through Thornley Groves. They regularly sent us emails containing details of properties of potential interest, based on our preferences.The estate agent (Lucy Johnson) was very helpful/professional. She processed our application efficiently and guided us through the whole process from property viewing through to key collection. She was readily available and was quick to address any questions/concerns that we had.
Tope · 21 May 2022
Agent replied · 12 June 2024
Dear Tope,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Lucy. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 5/5
GoogleWe have used Thornley Groves to manage the sale of our house and Rhiannon Sawle at the Hale office has provided an exceptional service. She is prompt in responding and takes the time to go through all aspects of the sale in detail. The sale process has not been as smooth as desired, however Rhiannon helped us to make the right decisions and made the process less stressful for us. Thank you.
Shui · 12 October 2021
Agent replied · 12 June 2024
Dear Shui,
Thank you for taking the time to leave a five star review, highlighting your experience selling with us. Especially noting the great experience you had with Rhiannon, our Senior Sales Consultant. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotKelly was very good on our viewing
Kelly was very good on our veiwing, very happy and enjoyable to be around, would definatly recommend her.
Curtis · 16 August 2022
Agent replied · 12 June 2024
Dear Curtis,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Kelly. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotThe overall experience was excellent
The overall experience was excellent, and in particular, our main point of contact Liam Pope at the Prestwich branch provided a very proactive service throughout the re letting process with responsive and timely communications (important given the time difference with Hong Kong). We received excellent advice from Liam and the wider letting team which culminated in a very positive outcome.
Hallam · 25 March 2023
Agent replied · 12 June 2024
Dear Dave,We wanted to thank you for your review, mentioning the excellent service you have received from Liam in our Prestwich Office. It was very kind of you to take the time to post this review.Reviews such as yours will help others in choosing their agent. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotRob has been brilliant and very…
Rob has been brilliant and very supportive throughout the whole buying process. I am much pleased with his level of professionalism
Zahid · 22 March 2022
Agent replied · 12 June 2024
Dear Zahid,Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Rob. We really appreciate your kind words. Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotKudos to Katie Garner
Katie Garner quickly resolved an issue with my apartment and was kind and responsive throughout. Thanks to Katie for all her help.
Customer · 26 January 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave Thornley Groves a review.We really appreciate your kind words.Kind regards,Customer Care Team
★★★★★ 5/5
TrustpilotHouse viewing
Viewed a property today with Kelly. Kelly was very welcoming, friendly and more importantly honest. I would definitely view more properties with you guys.
Sharon · 23 September 2021
Agent replied · 12 June 2024
Hi SharonThank you for leaving Kelly a 5* review, I am sure she will be grateful for your kind words.Best Regards,Customer Care Team
★★★★★ 5/5
TrustpilotViewing with Kelly McDermott
We had a viewing with Kelly McDermott who was super friendly and helpful! She was really knowledgable on the property and very clear and transparent regarding timelines and the offer process etc which made it all stress-free! Would certainly recommend!
Sophie · 28 June 2024
Agent replied · 23 August 2024
Dear Sophie, Thank you for your wonderful feedback. We are delighted to hear that your viewing with Kelly was a positive experience.Kelly's friendly and helpful nature, along with her knowledge of the property and transparency regarding timelines and the offer process, are qualities we value highly.We are pleased that she was able to make the process stress-free for you. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotPurchase
Dean has been great, communication has been clear, he is professional and knowledgeable
Emily · 25 January 2023
Agent replied · 12 June 2024
Dear Emily,We wanted to thank you for your review, mentioning the excellent service you have received from Dean, in the Prestwich Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
